Honda of the Avenues

The worst customer service experience EVER! I have been a loyal customer to this dealership for years as I have purchased multiple vehicles from them. I took my car in for repair for starter is I have been a loyal customer to this dealership for years as I have purchased multiple vehicles from them. I took my car in for repair for starter issues along with a few others. They ensured me that the starter wasn't an issue but did repair all the other issues. I paid for the repairs but being that the service center was closed I had to go into the main lobby to pay for the repair work and to pickup my vehicle. As I entered and prepared to pay I seen another vehicle on the showroom floor which really caught my eye, keep in mind I had NO intent whatsoever in purchasing another vehicle, but I liked it so well that I purchased it anyways. I bought the car which was just repaired home and it sat for a week until we had to get out and cut the grass. Tried starting the car and to no surprise it wouldn't start. I called Honda back to have them tow my car back to the shop to repair as the starter was the main reason it was brought to their shop in the first place. I had to argue with the service manager Bill Rogers, might I add is not the friendliest customer service person on staff, until he finally agreed that they would pay for the tow as they should. They called me the next morning to tell me the repair would normally be between $700-$800, but they would be glad to give me their "employee discount" which would bring the total down to a little under $500 including the taxes. Of course, I am no mechanic by far so I called around comparing prices, I called 5 other places, including 2 other Honda Dealerships, come to find out that "employee discount" is the regular price. WOW! How dare you lie to me to act as though you are doing me a favor for my inconvenience. The service manager Bill Rogers tells me well the reason we are higher is "because you are getting a brand new Honda part with a 3 years warranty". That's awfully funny when the two other Honda dealerships I called tell me the 3 year warranty part is a refurbished Honda part, if I wanted the new Honda part it was $500+ and it only gave me a 12 month warranty. So at this point I am furious how dare you continue to lie to me. I don't think they should be fixing my car for free but I do believe in doing right by the customer and I believe in giving 110% customer satisfaction. I asked to speak to his boss, Ned Sobh's calls me back and said, "give me a few minutes to discuss everything with Bill and I will call you back." Ned never calls back he continues to have Bill call me back and tries to negotiate a deal with me. NO, at this point the only satisfaction I will have, is if you (Honda) pay the tow fee, you eat the labor cost/s and I will agree to pay for the PART. They wouldn't agree. The most they (Ned) would offer would be $100 off this visit or $150 off a future visit. Excuse me, if you could offer me $150 off my next visit why could you not give me $150 off this visit? Bill proceeds to tell me, "that just because you purchased another car from us doesn't mean that you should expect us to lose money off your repair services." I didn't expect him to do anything other then the right thing!!!! I told Bill, forget it, I am going to pay to have my car towed back to my house and I will have a more reliable, customer friendly service center repair my vehicle. He said, "no problem tell them to ask for me to get the keys." Really!?!? Where has the customer service gone at this place of business? Is it that you all are that successful and that you make that much money that you forgot about it? I feel sorry for all parties having to work/deal with these kind of people. I am so over HONDA at THE AVENUES! They have lost my business for LIFE! It's apparent that they could care less :( More

New car buying experience turned bad I purchased a 2014 accord ex-l from these guys and the negotiated price had - all season mats , mudgard , wheel locks and moon roof visor. As you know I purchased a 2014 accord ex-l from these guys and the negotiated price had - all season mats , mudgard , wheel locks and moon roof visor. As you know the dealership refuses to sell without accessories. During delivery Moon roof visor was missing and the sales agent Khalid promised that he would install the Visor next day while I wait and have a cup of Coffee. I truly believed and paid for the vehicle and took it home . Next day they say they have to create a paperwork and part is not available and each passing day had a different story. Both the sales agent whose name is Khalid and his manager Evan Dunaway both are dishonest people and never fulfilled their promise. I would say avoid them at all cost . If you do not have choice , take everything in writing and be precise . Both guys are pathetic and disregard the customer. They always mention that the part store will call me up after they submit my paperwork. They never do and just lie and pass the time. Till today , after more than 6 months after many repeated emails and couple of stops at the dealer ship they never installed. I would never step again in this dealer ship which has dishonest managers and sales men . New car experience turned bad and I strictly do not recommend this dealership to anyone who do not have any sense of customer service. More

Service has declined since 2007 I am a long time customer. Bought a brand new car in 2007 and then another in 2011. Had all my service for both vehicles there. First car buying expe I am a long time customer. Bought a brand new car in 2007 and then another in 2011. Had all my service for both vehicles there. First car buying experience was fair. I had some complaints and dealership addressed and worked it out. Same with the service and because I built a relationship with service personnel I decided to buy my second car there in 2011. I had a few issues with that and since then, service area has gone way down. They do not keep me informed of when things are due for service like they use to nor do they tell me of immediate problems. I complained and yes they corrected that issue and I have returned once since then and service is still not like it use to be. Considering all the little issues when buying and now the quality of service is lacking more and more, I am taking my service for both vehicles to another dealership as well as purchase my next Honda somewhere else. Seems they have gotten to busy to take care of and provide the attention to returning customers. More

Bad Experience in buying a New car I had a bad experience, to start with, they quote you a price and when you drive to the showroom to buy the car then they provide you a different quot I had a bad experience, to start with, they quote you a price and when you drive to the showroom to buy the car then they provide you a different quote. The funny part is the sales woman didn't know what she is selling (Few examples, she shows the normal carpet in the car as "All weather floor mats" and manufacture provided windows as tinted glass). Same old sales gimmick, manager denies to provide you off and there will be another salesman waiting outside to convince you with their presidents award and how they love their customers.. I would advise to avoid this dealer. More

Honda review My experience was awesome. The finance team fought to get me an incredible deal through Honda Finance! My over all experience was so positive. Also, K My experience was awesome. The finance team fought to get me an incredible deal through Honda Finance! My over all experience was so positive. Also, Kent, my salesman, was a great man and kept his word to me and to my parents. By the way, my parent's were looking for a new Honda Pilot (all we have ever driven are Honda's!) and Kent sold them one right off the showroom floor! Thank you again! I'm so happy with my car! More

Great experience and got the car and price I wanted I recently purchased a Honda CR V from this dealership. Felt no pressure, no haggle and am sure I got a decent deal. I felt like home and the salesman I recently purchased a Honda CR V from this dealership. Felt no pressure, no haggle and am sure I got a decent deal. I felt like home and the salesman was very friendly and helpful. I will recommend this dealership if planning to own a Honda... More

GREAT PLACE TO GET A CAR I recently leased a HONDA ACCORD from the "HONDA OF THE AVENUES" dealership. I was very please with my salesman and Sales manager Tony Graham. Once Sa I recently leased a HONDA ACCORD from the "HONDA OF THE AVENUES" dealership. I was very please with my salesman and Sales manager Tony Graham. Once Sam found an ACCORD that I liked I was able to work with Tony to come up with an outstanding lease. The paper work went very quickly, which has always seem to take a while. Cheryl did a great job at expediting the process. I highly recommend buying your next vehicle from them. More

Customer Experience Had a very good experience visiting the Honda of Avenues Jacksonville office, it was very cordial. Beyond anything, they gave the best price when comp Had a very good experience visiting the Honda of Avenues Jacksonville office, it was very cordial. Beyond anything, they gave the best price when compared to other dealers. I will strong recommend. More

Gabe was great to work with! He did not play any of the usual "games". I shopped at three other dealerships via internet/email/phone and Gabe was very responsive. Additionally, the dealership gave me a f usual "games". I shopped at three other dealerships via internet/email/phone and Gabe was very responsive. Additionally, the dealership gave me a fair price for my trade. More

This dealership had the exact vehicle we wanted on the lot when we went to look for a new Honda Pilot. This was our first Honda purchase. lot when we went to look for a new Honda Pilot. This was our first Honda purchase. More