Honda of the Avenues

Horrible, untrustworthy, unreliable, disgusting experience I took my 06 Honda Ridgeline in for service to find out we had a blown head gasket. Which i find very unusual considering we don't race, tow, off road I took my 06 Honda Ridgeline in for service to find out we had a blown head gasket. Which i find very unusual considering we don't race, tow, off road or do anything with the truck except drive it to and from work. We only take our cars to the dealership for maintenance. The truck only had 112,000 miles but nothing we can do but fix it. Over a week and $4,000 later they gave me the truck back. Within 24 hours the truck blew white smoke again and had all the same issues. I called very upset that I spent all this money to them to repair and they gave me the truck with all the same issues which had me question what did they do with my money since it wasn't repaired. They took the truck back to "fix" again. They had my truck for almost a month (28 days) only to say there was a crack in the head that and that wasn't their mechanic's fault or their dealerships fault but it was the fault of the other shop they took it to head to check it since they didn't find that issue. First of all, finger pointing is unacceptable considering I took it to HONDA to repair not that other shop and I am paying for Honda's quality. Or so i thought. I understand dealership may not be fully specialize in the head or motor but if the dealership trust and takes their business to another shop then that not my issue and they (Honda) needs to take responsibility. So of course I was upset and wanted to speak with a manger. I was suppose to receive a call from Bill Rogers on a Friday but I didn't. I told the sales rep, Josh that I didn't hear from Bill and he apologize and said he will remind Bill to call either that day (Saturday) or on Monday. Well come Tuesday night I still didn't hear anything from Bill. Upset with my whole experience and treatment I then wrote to the general manager, Ned Sobh of my unpleasant and horrible experience and request to speak with Ned. After receiving my email Bill finally calls me on Wednesday. He was VERY rude and unprofessional. He seemed as if he didn't care. It seemed like they already had my money so they didn't need to provide any additional service or customer service like experience to me. I requested to speak with Ned Sobh. I called and left multiple voicemail's directly to Ned voicemail box and sent an email to him only and have yet heard anything from him. Not so much as an email, call, nothing! Also, when I took my truck back the second time they didn't have a rental car for me so they had to give me a new car but told me to park in the back, far away, or somewhere to hide their license plate since some people will want to steal it. Are you kidding me!? I won't even be there or need their car if they fixed my truck in the first place. Their car and license plate is the last thing that I was worried about. The next day they switched cars and gave me a rental and I couldn't even drive home since the car was on empty! They couldn't even given me a car with some gas? Now I will say the ONLY thing good thing and that i will give credit to is the sales rep, Josh. He called me almost everyday keeping me updated and checking up with me since he understood how upset I was and understood what I was having to deal with. Besides him EVERYTHING is just horrible! I will NEVER go back to this dealership. More

first service on new Fit, routine but well done This was the first service for our Fit, routine stuff. The service advisor suggested we might be able to skip the tire rotation, if tread wear was ev This was the first service for our Fit, routine stuff. The service advisor suggested we might be able to skip the tire rotation, if tread wear was even front and rear. While wear on the front confirmed the need for rotation, this was the first such offer to check tire wear before rotating. Clean, comfortable awaiting area, timely serve (without an appointment!) makes for a good experience. Heck, so far I'd rate service ahead of sales at this dealership. More

Professional Quality Service We brought our CR-V for a scheduled oil change, and it turned out there was a recall on airbags for our model. We had to leave the car in for a day, b We brought our CR-V for a scheduled oil change, and it turned out there was a recall on airbags for our model. We had to leave the car in for a day, but the Service Rep, Josh, was quick to offer a new CR-V as a free loaner for the time while our car was serviced. Great service, excellent communications, and very friendly attitude. More

Always a Positive Experience I have been using this Service Center for 8+ years with three different vehicles. I also purchased 1 vehicle and leased a 2nd one recently from Honda I have been using this Service Center for 8+ years with three different vehicles. I also purchased 1 vehicle and leased a 2nd one recently from Honda of the Avenues. I strongly recommend that you stop in when shopping for a vehicle. I have also been to various Service Centers over the years and the experience here has been much more pleasant than most others. More

Satisfied Experience My only experience so far is the purchase of my vehicle and so far I have been very satisfied. Everyone has been very helpful and courteous. I look My only experience so far is the purchase of my vehicle and so far I have been very satisfied. Everyone has been very helpful and courteous. I look forward to a very happy and satisfied relationship with you. More

Best car buying experience EVER! We were happy with our experience from the minute we walked in the door until the minute we drove off the lot with our 2014 Honda Accord and I'm LOVIN We were happy with our experience from the minute we walked in the door until the minute we drove off the lot with our 2014 Honda Accord and I'm LOVING every minute of my new car! More

Quick & Effecient I have owned a number of new cars over the years and never before relied on the Dealer for basic service, oil change, etc. At Honda of Avenues they a I have owned a number of new cars over the years and never before relied on the Dealer for basic service, oil change, etc. At Honda of Avenues they and quick and efficient and prices are competitive. I am very satisfied. More

Service is good Service was good, they are matching my price with Coggins Parts at this dealer was higher than Coggins, The Honda of Avenue need to do better price o Service was good, they are matching my price with Coggins Parts at this dealer was higher than Coggins, The Honda of Avenue need to do better price on part and accessories. More

2014 Honda Civic Purchase Will never give Honda of the Avenues my business again. Will not recommend . Customer service ends right after you buy a car from them. If you hav Will never give Honda of the Avenues my business again. Will not recommend . Customer service ends right after you buy a car from them. If you have any problems or concerns after your purchase, the salesman and general manager will just ignore you.. I SHOULD HAVE HAVE GIVEN MY BUSINESS TO ANOTHER DEALERSHIP! More

Great experience !!! I did my research on the internet and contacted all the area dealers. This dealership gave me the best price and were very friendly.Tyson Mergener was I did my research on the internet and contacted all the area dealers. This dealership gave me the best price and were very friendly.Tyson Mergener was excellent and had all the paperwork ready by the time we reached there. We were glad to see that Rory Broderick who had sold us a Honda for our son a few years back was now the Business Manager. More