Honda of Toms River - Service Center

Knowledgeable parts department I normally don't go into dealers for parts because of the way I'm treated but sometimes you have to due to aftermarket parts not available. I stopped I normally don't go into dealers for parts because of the way I'm treated but sometimes you have to due to aftermarket parts not available. I stopped into my local honda dealer today and will say that has now changed I was greeted and helped very professionally. Anthony helped me with a few parts that I'm glad I spoke with him cause I almost got the wrong parts. Will definetly be returning and telling friends. More

Work done as promised,prompt and courteous service Appointment was made for an airbag replacement.We were given a time and the work was done as promised, while we waited. The Tec Mike was very pleasant Appointment was made for an airbag replacement.We were given a time and the work was done as promised, while we waited. The Tec Mike was very pleasant and made this a positive dealer experience. More

Vtc Actuator I did purchase a 2012 honda crv from this dealer on 5/23/2015 with 37755miles on it for 24292.00 dollars.After making four payments out of my sixty I I did purchase a 2012 honda crv from this dealer on 5/23/2015 with 37755miles on it for 24292.00 dollars.After making four payments out of my sixty I signed up for I am having a problem with the engine.Now that the weather has changed my engine is banging when it first starts.I called the service department and told them I needed a loaner car they did not have one available.I waited two weeks and no one called me my motor is still banging.I called and asked please this car is getting worse .I spoke to Glen Rackman the service advisor and he held a loaner for me .I dropped off the crv cold so they could hear the banging noise .Glen called me the next day 10/15/2015 and confirmed the noise its a VTC Actuator that bad hear is the comment from the invoice cannot repair vehicle at this time Honda is working on an updated part to resolve this concern and will advise when part is available I was shocked.That night i go on the web and search VTC Actuator and nothing but owners of crv and accords complaining about this part.I am contacting my local office of the attorney general to file a complaint and the consumer affairs office beware of this engine 2.4liter. I4 if I only new about this problem i would not have bought this car no one at honda of toms river told me about this major engine defectve part shame on them.do your home work and good luck i had none. More

First Car Buying Experience And Honestly It Was Amazing! I was originally in Honda Of Toms River for something that was going wrong with my 2006 Honda Civic LX. Me and my girlfriend were just going to ask fo I was originally in Honda Of Toms River for something that was going wrong with my 2006 Honda Civic LX. Me and my girlfriend were just going to ask for a quote for my car, So I spoke to the manager about it and he instantly gave me DJ Wilson. DJ was very nice family man that truly loved giving his customers that nice car buying experience and the type of salesman that you want to met when buying a car. I enjoyed the car buying experience because I wasn't being pressured or nudged like I would be at other dealerships. Honda of Toms River is great place to buy a car. He ended up getting me into a 2013 Honda Civic LX, it was a great deal, and I will definitely be back for my 2016 Honda Civic Si! To add also, I am very pleased with the service department at Honda of Toms River. They are helpful and efficient. If you ever need a car repaired or serviced don't be afraid to go there because they are very good. More

giant inconsiderate people Have had vehicle and no one has ever called me,I called for oil change 3 times finally had to go to causeway honda for my oil change Have had vehicle and no one has ever called me,I called for oil change 3 times finally had to go to causeway honda for my oil change More

My 2004 Honda Accord EX had all the radio & climate control display lights go out in the center console for the 2nd time. The 1st time was in 2006 but Honda replaced it since it was still under warran control display lights go out in the center console for the 2nd time. The 1st time was in 2006 but Honda replaced it since it was still under warranty. I went to Toms River Honda on March 5, 2014 to be diagnosed. They said it would cost $2,486.00 to replace the radio control unit. I then got a 2nd estimate from AAA for $986.00. I got a 3rd estimate from Joyce Honda in Denville, NJ, the dealer who replaced it in 2006. They told me there was a Class Action suit over this issue and Honda was ordered to extend the warranties on the radio control unit for 7 years. Honda Corporate made a special arrangement with the dealers to sell the part to them at cost & they were to install it w/o labor for a cost of $215.00. Why didn’t Toms River Honda inform me of this? They wanted $2,486.00 to do the job. Conclusion: stay away from Toms River Honda More

In two separate occaasions, I have made appts with Toms River Service for oil changes for my CRV at the mileage indicated on the sticker placed on my windshield by the TR Honda service dept. Twice I called River Service for oil changes for my CRV at the mileage indicated on the sticker placed on my windshield by the TR Honda service dept. Twice I called to verify appts. Twice I drove the 10 miles to this dealership, only to be told that it was not yet time for an oil change and they wasted my entire morning each time. They also refused to fix my defective indicator light for the rear door. This is rude and shows a lack of consideration for the customer and a serious lack of communication among employees. The oil change sticker mileage should be accurate and when a call is made to verify its accuracy and an appt made, it should be honored. No customer should have to drive 10 miles to have their vehicle serviced only to be sent home with no service and no consideration of their time. I am totally disgusted with this service department. Mary A Bzik-Sabo More