Honda of Toms River - Service Center

Work was done well….however, it took too long, and they didn’t communicate with me when they needed more time. No one called and then when I called the dealership to speak to a manager, I was told they wer didn’t communicate with me when they needed more time. No one called and then when I called the dealership to speak to a manager, I was told they were in a meeting and would call back…they never did. The following day I was contacted via text asking about my experience, I shared, but still got no response…. Disappointed for sure! More

I had to have the fuel pump recalled on my 2019 civic sport, along with routine maintenance and check on one of my tires for a possible nail. I dropped the car off Saturday morning at 7:30 and had it bac sport, along with routine maintenance and check on one of my tires for a possible nail. I dropped the car off Saturday morning at 7:30 and had it back by 3:30 that day, with all my fluids topped off (i was out of wiper fluid, so that was nice), no nail in my tire thankfully. Surprisingly, almost a week later on that Thursday, I had my check engine light come on informing me I have an emissions systems problem. I was able to get an appointment first thing 7:30A that Saturday. TOM SCELFO was working and I explained to him how I didn't have 8 hours that day to let them work on my car, I needed whatever the issue was addressed immediately and if it couldn't be done, I needed loaner for the day. I was slightly irritated by the whole thing (another saturday morning at the dealership, really?) but TOM SCELFO went above and beyond to prioritize my car (the issue ended up being the unit attached to the fuel pump popping off/out) and had it back to me by 10:30A, just a few hours later. He even threw in a free car wash (which i actually really needed). Honda of TR service department is really one of the shining stars of the whole dealership and one of the main reasons I continue to lease with them, going on 10 years now. Tom was incredibly courteous, efficient and professional. You could tell he was honest. He had a great attitude about everything and I'm happy he was on staff to assist me. :) More

The Air conditioning is super cold. Thank you Honda of toms River. I was able to make an appointment very quickly. It was very convenient especially since we are on vacation this week down the shore. We w toms River. I was able to make an appointment very quickly. It was very convenient especially since we are on vacation this week down the shore. We were able to get the car back in no time and continue on with our vacation. More

Appreciated that they kept in touch with me by text and phone calls. They explained the recommendations but did not pressure me into what service to choose. phone calls. They explained the recommendations but did not pressure me into what service to choose. More

Car was done fast with great service and great communication easy to get an appointment with and everyone was so helpful and friendly to me communication easy to get an appointment with and everyone was so helpful and friendly to me More

Service was very expensive. Breaks should not cost $1000.00. Mike was fine to work with . Shuttle service was fine Glad they got me in $1000.00. Mike was fine to work with . Shuttle service was fine Glad they got me in More

Chris at the service department really was a big help he got me in and out very quickly I would definitely go back got me in and out very quickly I would definitely go back More

everything seemed to flow well and efficiently. However the free carwash didn't get my front window clean. Seemed as though only a spray with the hose was done. the free carwash didn't get my front window clean. Seemed as though only a spray with the hose was done. More

From the beginning there is no direvt entrance to service, and the valet sign said wait and no one came out. I ended up just parking and wañking in. At the end of my service, I was not advised of a f service, and the valet sign said wait and no one came out. I ended up just parking and wañking in. At the end of my service, I was not advised of a front light that was out. All of my services tell me of every issue no matter how small and always ask me if I want them to fix or not. More

The people are pleasant on the phone and in the service department. They work around my schedule. They service my Honda efficiently and in a timely manner. department. They work around my schedule. They service my Honda efficiently and in a timely manner. More