Honda of Toms River - Service Center

Pilot needed reset. My pilot had repairs at at body shop. The ABS and the VSA lights on the dashboard had to be reset and the shop tech wasn't able to, so they referred m My pilot had repairs at at body shop. The ABS and the VSA lights on the dashboard had to be reset and the shop tech wasn't able to, so they referred me to TR Honda. They completed the reset quickly and correctly. I am totally satisfied! More

Awesome service. Thank you! Great Service, excellent turn around and quality work. I appreciate it very much. I will be sure to refer others and bring my Hondas back for additio Great Service, excellent turn around and quality work. I appreciate it very much. I will be sure to refer others and bring my Hondas back for additional service. Thank you More

Very friendly service. Another positive experience at Honda of Tom's River. Rita at the service center was very helpful and sympathetic to my needs. Before I could even get Another positive experience at Honda of Tom's River. Rita at the service center was very helpful and sympathetic to my needs. Before I could even get concerned about the time it would take to do everything I requested, Rita offered up a free loaner. The entire staff is friendly and helpful. I've had bad experiences in the past at other dealerships, so I truly appreciate when i get great service. More

My vehicle was brought in for a recall. I brought my Accord in for a recall. Steve was the rep who helped me. He was very kind and helpful, and got me on my way in a timely fashion. I use I brought my Accord in for a recall. Steve was the rep who helped me. He was very kind and helpful, and got me on my way in a timely fashion. I used the shuttle to get to and from work and the drivers Kaitlyn and Tyler were very nice! They were all very pleasant and it was a good experience overall! Thank you! More

Mind Boggling Incompetence I made a $ 300.00 refundable deposit for the dealer to hold a car while I secured my funding check. I was in daily contact with them regarding the da I made a $ 300.00 refundable deposit for the dealer to hold a car while I secured my funding check. I was in daily contact with them regarding the day I would come in for the car It was two days later than I had anticipated but I informed them of this. They told me it was not a problem. The dealer called me on the day I had told them I was coming in for the car to ask what time I would be in to finalize the purchase. I said I would be in at about 1 pm. They said "Good, see you then" When I arrived at the dealer, they told me that they did not know where the car was. It was not on the lot. I was told "Maybe it is being cleaned or detailed" After waiting for awhile, a manager came over to tell me that the car had been sold! The most infuriating aspect of this situation was that both the sales staff and manager refused to take any responsibility. It was clear that, at first, they did not even know that the car had been sold. The sales person looked at me and said "it's not on me, it's not on me" The manager shrugged and said "I don't know what to tell you, the car has been sold" No one was able to explain how that had happened or to accept any responsibility. The manager did say that he had been trying to contact me on the previous day. I was unable to take calls since I was at work but I did return the call later and left a message stating when I would be in to finalize the purchase. The manager said that he did not receive the message and nobody knew who might have taken the message! They tried to put the blame for the car being sold on me. I am appalled by the terrible miscommunication that was not my responsibility. This is no way to treat customers. More

Could not be better!! Service personnel were friendly, efficient and did their best to provide excellent service !!! Rita is outstanding ! Kept updated about what was requi Service personnel were friendly, efficient and did their best to provide excellent service !!! Rita is outstanding ! Kept updated about what was required for my vehicle. More

Knowledgeable parts department I normally don't go into dealers for parts because of the way I'm treated but sometimes you have to due to aftermarket parts not available. I stopped I normally don't go into dealers for parts because of the way I'm treated but sometimes you have to due to aftermarket parts not available. I stopped into my local honda dealer today and will say that has now changed I was greeted and helped very professionally. Anthony helped me with a few parts that I'm glad I spoke with him cause I almost got the wrong parts. Will definetly be returning and telling friends. More

Work done as promised,prompt and courteous service Appointment was made for an airbag replacement.We were given a time and the work was done as promised, while we waited. The Tec Mike was very pleasant Appointment was made for an airbag replacement.We were given a time and the work was done as promised, while we waited. The Tec Mike was very pleasant and made this a positive dealer experience. More

Vtc Actuator I did purchase a 2012 honda crv from this dealer on 5/23/2015 with 37755miles on it for 24292.00 dollars.After making four payments out of my sixty I I did purchase a 2012 honda crv from this dealer on 5/23/2015 with 37755miles on it for 24292.00 dollars.After making four payments out of my sixty I signed up for I am having a problem with the engine.Now that the weather has changed my engine is banging when it first starts.I called the service department and told them I needed a loaner car they did not have one available.I waited two weeks and no one called me my motor is still banging.I called and asked please this car is getting worse .I spoke to Glen Rackman the service advisor and he held a loaner for me .I dropped off the crv cold so they could hear the banging noise .Glen called me the next day 10/15/2015 and confirmed the noise its a VTC Actuator that bad hear is the comment from the invoice cannot repair vehicle at this time Honda is working on an updated part to resolve this concern and will advise when part is available I was shocked.That night i go on the web and search VTC Actuator and nothing but owners of crv and accords complaining about this part.I am contacting my local office of the attorney general to file a complaint and the consumer affairs office beware of this engine 2.4liter. I4 if I only new about this problem i would not have bought this car no one at honda of toms river told me about this major engine defectve part shame on them.do your home work and good luck i had none. More