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Honda of Toms River - Service Center

Toms River, NJ

4.6
3,117 Reviews

3,117 Reviews of Honda of Toms River - Service Center

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November 22, 2021

The dealership and the service writer were fine. Having my car tied up for 4.5 days and not having the problem solved is really unacceptable. In addition, the dashboard service lights were on when the car More

by WBBHUGHES
Recommend Dealer
Yes
Employees Worked With
Why don’t you just any service Dept people when the car is in for service???
Nov 24, 2021 -

Honda of Toms River responded

Please allow us to apologize for your negative experience. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Eric Thompson Service Manager Honda of Toms River (732)349-7474 ext-2107

November 22, 2021

Had an appointment but told they were backed up and I'd have to wait 2 hours. It didn't turn out to be that way and it was done much sooner than I expected. More

by CHRISTOPERNIGRO0029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 22, 2021 -

Honda of Toms River responded

Thank you for choosing us! We are so glad to hear of your 5 star experience. We look forward to seeing you here again soon!

November 22, 2021

I am so glad I purchased my accord and get it serviced at this dealership. They are very knowledgeable, patient, and courteous. Each time I get my vehicle serviced they explain thoroughly what has to be done More

by Mazda3Owner2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lindstrom, Jamel Pitts
Nov 24, 2021 -

Honda of Toms River responded

Thank you for choosing us! We are so glad to hear of your 5 star experience. We look forward to seeing you here again soon!

November 22, 2021

Very helpful and knows what they’re doing. Explains everything you need to know. Will recommend to a friend More

by Honda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
Nov 24, 2021 -

Honda of Toms River responded

Thank you for choosing us! We are so glad to hear of your 5 star experience. We look forward to seeing you here again soon!

November 22, 2021

Made an appointment same day. Tech was super helpful. I also heard him being really positive with other customers when the customer was concerned or confused by an issue. More

by PHILIP.F.RODINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
Nov 24, 2021 -

Honda of Toms River responded

Thank you for choosing us! We are so glad to hear of your 5 star experience. We look forward to seeing you here again soon!

November 22, 2021

Efficient .right to the point Explains everything Efficient .right to the point Explains everything precisely. Did not have to wait very long. More

by MAC8148
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug Lazaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Honda of Toms River responded

Thank you for choosing us! We are so glad to hear of your 5 star experience. We look forward to seeing you here again soon!

November 21, 2021

Great service very helpful answered all of my questions very patient ! Excellent service once they figured issue More

by HAIRDO777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom s
Nov 22, 2021 -

Honda of Toms River responded

Thank you for choosing us! We are so glad to hear of your 5 star experience. We look forward to seeing you here again soon!

November 19, 2021

The service was very good. My vehicle was given a review of what additional service needed to be addressed. The work was done promptly. More

by Duke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ciccione
Nov 22, 2021 -

Honda of Toms River responded

Thank you for choosing us! We are so glad to hear of your 5 star experience. We look forward to seeing you here again soon!

November 19, 2021

It has been a great experience from the day I bought my crv through Mel to the services I have had More

by D42670
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel
Nov 22, 2021 -

Honda of Toms River responded

Thank you for choosing us! We are so glad to hear of your 5 star experience. We look forward to seeing you here again soon!

November 19, 2021

Told it would take 1 3/4 hour. After 2 1/2 hour was told haven't started yet. Then was told I must reschedule as they cannot get to today. Made my appointment a week ago. I am SO VERY ANGRY. Bought my c More

by jaemitchell
Customer Service
Recommend Dealer
No
Employees Worked With
Do not know any names.
Nov 22, 2021 -

Honda of Toms River responded

Please allow us to apologize for your negative experience. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Eric Thompson Service Manager Honda of Toms River (732)349-7474 ext-2107

Nov 30, 2021 -

jaemitchell responded

I am still very angry about the way I was treated when I took my 1 year old Honda CRV for an oil change and tire rotation. I took it elsewhere today and it was done in less than an hour, plus a free car wash and interior cleaning. Your salesman, Doug, was nice to deal with when I purchased my car but the way my husband and I were treated in the service department was totally inconsiderate and insulting. Good-bye Honda of Toms River. Judith Mitchell

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