Honda of Toms River

They will rip you off at the financial part of the deal. Will overcharge you for the car. Will overcharge you for the car. More

Service department is professional and informative on service needed for your Honda. You make appointments thru their web site. Get maintence needed to help your vehilce last longer. service needed for your Honda. You make appointments thru their web site. Get maintence needed to help your vehilce last longer. More

I took my car in for service appointment. They even had to replace something with the ac and everything was done extremely well. All issue were promptly taken care of. Great service from sta They even had to replace something with the ac and everything was done extremely well. All issue were promptly taken care of. Great service from start to finish. More

They didn’t fix my car problem they don’t know anything about cars I have to go back again because my car still has the same problem the door lock about cars I have to go back again because my car still has the same problem the door lock More

Pleased that the dealership offered me a complimentary car wash for my last oil change. car wash for my last oil change. More

The buying process was painful as I was assigned a new sales rep with zero experience. After an initial period of struggling through conversation, I asked him to get a manager or another sales rep to assi sales rep with zero experience. After an initial period of struggling through conversation, I asked him to get a manager or another sales rep to assist him/us in the process. The individual who came to the rescue (Dean) was great. Someone should have been assigned to support this new rep, so a customer would not have to struggle through the processes while the new rep learned the job. The same thing happened when I went to pick up the vehicle. Again, after some time trying to get through a bundle of paperwork with the new rep (who was completely unprepared for me when I arrived for our scheduled delivery appointment). He had no idea what to do and was trying to work through it with me, repeatedly getting up to ask others what needed to be done and to get answers to questions I was asking. I, again, had to ask that he get another person to help us complete the sale and trade-in the paperwork. It took way more time than it should have to get me squared away. The finance guy, Frank, was great. He is personable, knows his job and worked with me to get an extended warranty and better finance terms through a third-party finance company, which had better rates than Honda for the term I needed. Beyond the problems with the initial sales rep, I found that the window etching performed by the dealership was done incorrectly. Some of the etches were not straight, one was barely visible, and the others were poorly done. They have an etched halo around the VIN. This screwed up my brand new $42K vehicle. I show the manager the etching, which he admitted was very poorly done. At one point, he said it might fade over time. Really? It's etched! I searched for a vehicle in meteorite gray w/ a gray interior. I bought the vehicle at this dealership for this reason. They were the only area dealership with the model and color I had hunted down and waited weeks for. He did offer to put me in another vehicle, however he could not offer me the color options I had purchased. I want the same vehicle I had purchased: meteorite gray w/ a gray interior. I do not want a red or white car with black interior. I had the vehicle ceramic coated days after picking it up. My detailer noticed the etching immediately and said he was unable to buff it out or do anything to correct it. He said he had not seen a job so poorly done before. The manager offered to refund the price of the etching (about $200) which I said would be a start, but I do not feel it covers the value of the damage done. I spoke with another individual at the dealership who said she would try to find out if there were any other options to possibly fix the etches. I was appreciative for the extra effort. Two weeks passed without any word during which time I had left messages. On top of this, when I was called and told my new license plates and registration arrived at the dealership, I was told that they would be overnighted to me. If there were any problems, I would receive another call. This was a Friday. The following Friday, I had still not received the plates. When I called, I was told that they were sitting on her desk. They said they would send them out that afternoon. My temp tags had expired on this day, so I said I would drive to the dealership the next day to pick them up rather than wait three more days to get them. I do not live close to the dealership, so it took me three hours round trip to pick up the plates. Yes, I received apologies for the various issues, but they don't do me much good. The windows will remain messed up, and I still had to make a trip that should not have been necessary. The etching issue is very noticeable to me. I know its there, and it bothers me. I'm kind of stuck, shy of legal action. As a customer, the overall experience was not good. I am not happy. I cannot recommend this dealership. If they can find/offer a better remedy, that may change. More

Had a recall to do rear frame arm. Told it would take 4 hours, only took about hour & a half. Great. Told it would take 4 hours, only took about hour & a half. Great. More

Hads appointment for recall part. Appointment made by Toms River Honda a week in advance.Got there on appointment day to be told they ran out of the recall part.No one called to adv Appointment made by Toms River Honda a week in advance.Got there on appointment day to be told they ran out of the recall part.No one called to advise wasted my gas and time for nothing. More

Everything was great start to finish. Was waited on very quickly. Work was performed and car returned fixed. Was waited on very quickly. Work was performed and car returned fixed. More