Honda of Toms River

Mike was polite and knowledgeable. I was in and out faster than I expected. I would recommend honda of toms river to friends and family I was in and out faster than I expected. I would recommend honda of toms river to friends and family More

Sold defective new 2024 Crv Hybrid on last Wednesday - spotting on right side of vehicle, including paint, rear light fixture and side trim. Upon receipt of vehicle, I was told it had been inspected by th spotting on right side of vehicle, including paint, rear light fixture and side trim. Upon receipt of vehicle, I was told it had been inspected by the dealer’s detail department which must have seen the spotting. I did not notice the defects until I returned home. I brought the vehicle to the dealer the next day. The dealer confirmed the defects and advised that the warranty would cover. I was then asked to return the vehicle, which I did last Friday, and was told this condition was seen on at least one other vehicle. The service dept then said the vehicle would have to be sent to a body shop for an estimate. The service department obtained an estimate on Tuesday and said it was being sent to Honda for its consideration. To date there is no resolution - I feel scammed. Apparently dealer has to discuss with Honda. I was told by service, the situation could take weeks to resolve. This is unacceptable. I paid cash for a new vehicle that I assumed was in perfect condition and was delivered a defective vehicle. Communication with the Dealer has been poor. Everyone is vague and noncommittal, leading to my mistrust. It is now late Wednesday- 8/23/23 and I haven’t heard from the dealer or Honda. The vehicle is basically being held hostage by Honda of Toms River and the Honda Corporation. I am considering my options. Called Robert Helle, Sales Director, this morning. I was advised that he was busy biut would return my call . I never received a return call. I called again at 3:50pm. I was told he left for the day. I then left a message with Service since no one picked up. Despite the dealership’s response herein, I have not been contacted- nothing is resolved. More

Recently at Honda of TR an issue w my NEW 2023 Honda Civic Sedan was solved w the help of Service and Sales managers and also my very helpful salesman, Mark Gainchiglia. Civic Sedan was solved w the help of Service and Sales managers and also my very helpful salesman, Mark Gainchiglia. More

Enjoyed my experience with this dealership very professional timely and great service thank you always professional timely and great service thank you always More

Great service and manager Mike C is very attentive to detail and controls customer cost. detail and controls customer cost. More

Dealer leased Honda Ridgeline with a maxed out price range except for a $1250 mfg rebate No other discounts applied Not even for a senior or military veteran range except for a $1250 mfg rebate No other discounts applied Not even for a senior or military veteran More

Thomas from service was great to deal with. He addressed all my issues to my satisfaction. He made me extremely happy He addressed all my issues to my satisfaction. He made me extremely happy More

I’ve been happy with the service I receive and will use them again in the future them again in the future More

Very quick service that I found not only possessed a fecundity of professional treatment but a treasure trove of experience fecundity of professional treatment but a treasure trove of experience More

Had a good overall experience with the purchase of my vehicle at Tom River of Honda vehicle at Tom River of Honda More