Honda of Toms River

I recently decided to purchase a certified used Honda. This vehicle was going to be a gift for my daughter. Her first car ever, so safety was my main focus. After much research online, I finally found the This vehicle was going to be a gift for my daughter. Her first car ever, so safety was my main focus. After much research online, I finally found the perfect car for her at Honda of Toms River. After calling into their Internet department, I spoke with a young man named Mark Hunt. He took my information, confirmed the car was available, & made an appointment for us the next day. Upon arriving at the dealership, we were graciously greeted by Mr. Hunt. Although very nice, Mr. Hunt was not very knowledgeable. I requested someone with more product wisdom. I was turned over to the Used Car Manager, Anthony Puma. I was assured by the General Manager, Mark Stango, that Mr. Puma knows everything about every vehicle on the premises. The experience was quite different from that point. Mr. Puma communicated to me that the car I originally inquired about was not an appropriate vehicle for my daughter. He explained that the original vehicle was not equip with anti-lock brakes or side-curtain air-bags. He recommended up-grading to the next model. In addition to those features, he explained the up-graded model came equipped with vehicle stability assist, electronic braking distribution, and vehicle cylinder management. The last feature was increasing fuel economy. The only issue was this automobile was priced much higher than my original budget. Mr. Puma assured me that this would not be a problem; for they have a top-notch finance department. He verbally illustrated to me that by financing a small portion, I would be able to achieve the purchase of a vehicle that was previously thought, "out of my budget." He asked me, if I could really put a price on the safety of my daughter? Which of course, I answered, "No." In addition, he was able to up-grade the Honda Certified Warranty to 100,000 miles bumper to bumper. After finalizing the paperwork with Mr. Puma, he even took the time to call my insurance agent...add it to my policy...and even managed to lower my insurance rates by equipping my vehicle with window etching. Next, I was introduced to the Business Manager, Yasmine Watson. She then reiterated everything Mr. Puma previously stated. She even discounted the warranty and came in at a lower payment than Mr. Puma had quoted. Overall, this experience EXCEEDED my expectations. Not only am I confident in the automobile my daughter is now driving, but I feel financially secure with my choice. My ease, in large part, is due to Mr. Puma's expertise in all phases of this purchase. I have recommended and will continue to recommend this establishment. To top it all off, I received a coupon booklet worth $2000 towards future service, free of charge! More

I started my new car shopping back in August. My present Honda id almost 10 years old and I figured it was time to consider replacing it. My decision was influenced by the Summer clearance ads (Mr. Opportun Honda id almost 10 years old and I figured it was time to consider replacing it. My decision was influenced by the Summer clearance ads (Mr. Opportunity). As I work all week I headed for my local dealer on the last Saturday of August. I was shocked at the high pressure, and arrogance of TWO dealers that I visited...insisting I needed to "make a deal" immediately and my new purchase had to be wrapped up and off their lot by 5pm that day. I do not make rash last minute decisions, respond to the "heavy sell" and was really turned off. So I had stopped my search for the time being. I was visiting a friend in the Toms River area, told her about my experience when she suggested I contact Honda of Toms River. She said that several of her friends and neighbors had bought there and that they were pleased with their dealings there. I began my search thru the internet..I found them on a google search. I sent them a request for the 2009 Honda Civic EX. I was really surprised when I was contacted so quickly first by email from a Jenn Alio, then called by Michele (a salesperson). Michele was very friendly and made me feel comfortable right away. I did tell her about my previous experience and that I would not waste my time again. She offered to meet with me on her night off at the dealership and assured me I would not be dissapointed. Well i was not dissappointed, Michele was very professional, as were the Manager (Mark Stango) and the Finance woman, Yasmin). I ended up choosing a color they didn't have on their lot...but by the next night Michele called me, said it was in and we finalized my purchase the next day. They listened to what was important to me, did not rush me or force me to buy a car I didn't love 100%...which was a must for me because I will probably have this one for 10 years too. I am very happy I went to Honda of Toms River. More

DO NOT GO TO THIS DEALERSHIP - THEY DO NOT STICK TO THEIR PRICES! THEY ARE KNOWN FOR CONSUMER RIP OFF AND FRAUD!! On Thursday August 20, 2009 My husband and I went into Honda of Toms River dealership. A PRICES! THEY ARE KNOWN FOR CONSUMER RIP OFF AND FRAUD!! On Thursday August 20, 2009 My husband and I went into Honda of Toms River dealership. After waiting 20 minutes to see someone we met a sales man Anthony Puma. After looking at two minivans we decided to sit down and talk about prices. We told him that we have two kids with one car and have been looking to buy a minivan for the past six months and didn’t want to waste time negotiating prices. He said he did the pricing and he could sell us the certified 2006 Honda Odyssey for $19,500 with the warranty to 100,000 miles on it. One of the main selling points was that it was certified because it had over 50,000 miles on it. I asked what the walking out the door price would be. He said with taxes and fees it’s roughly 10% added on. We said we would spend some time thinking about it and left. The next morning I went into the dealership to ask if he would take $19,000. He said he could ask the general manager. He came back and said $19,500 was the best he could do. I left and after discussing it my husband we decided we would buy it. Saturday morning we drove a half hour away with our 2 year old and 3 month old sons. Arriving at 9:15 am my husband went in and I waited in the car for 45 min with my two boys. Then I went in to see how things were going. My husband tells me that they are saying the car was serviced for $330 since we were there (on Friday?) and we need to pay that. He questioned what it was serviced for and Anthony couldn’t tell him. We said we weren’t going to pay that extra cost. We questioned what it was serviced for since we were buying it. He comes back and says oh it could be a back bill that just showed up on the computer. Still he could not tell us what it was serviced for. He says I will try to get it thru management without you paying for it. He comes back and says the general manager didn’t question it and that it would be fine. Now it’s 11:30 and we are still waiting to speak to Keith in the finance office. Anthony says “Oh in the meantime I can add the Honda to your car insurance while we wait.” As he is speaking with the women he says there is etching on the windows then he covers the phone and says “Oh that will save you a lot on car insurance, so when you see that fee that is what that is for”. When he is telling me this I am trying to calm my over tired 2 year old and thought okay I will question that FEE when we are in the finance office. Finally at 11:45 we go into the finance office. Keith has a white envelope with $26,000 written on it on the bottom crossed out. On the top he has written $24,000. Then he starts talking about how we can buy a warranty on the van for $660 having a walk out the door price of $24,660. I said excuse me but the car is a certified vehicle and it comes with the warranty and the price is $19,500 not $24,000. He tells me that the computer doesn’t show that and neither does the paper work. I said the van has stickers all over it showing the vehicle and you can ask Anthony. He leaves and Anthony comes back saying they took away the warranty when they lowered the price. Anthony was the one that made the price and said it came with the warranty. So we told him we weren’t paying it that he gave us that price that came with the warranty. He said he understood and left. Anthony comes back and says okay management will split the cost with you. You pay $330 and they will pay $330. I said you told me it comes with the warranty and gave me the price of $19,500 with roughly 10% in taxes and fees. Now you are saying $24,660 and we are not buying it for that price. Keith now comes back still talking about how we can buy this warranty. He crosses out the $24,000 and writes $23,660 and writes walk out price on the envelope. I said you guys said about 10% of 19,500 that is less than $2,000. That would mean the walk out price would be $21,500 with the warranty. Why is it $2,000 more? We went back and fourth. He couldn’t answer me, did not even try to show me the break down of the money. He goes to his manager and comes back. Writes $22,660 on the paper. I said that is still over a thousand dollars more than the price you gave me. He refused to answer me or to show me the break down costs. I said you have wasted over 3 hours of my time for nothing. If you can’t give me the Honda for price you said that we are leaving. And so we left. My husband went to the Toyota dealership across the street to buy a minvan from them. The sales man said that the Toms River of Honda formally Bob Ciasuli Mack Honda is always changing their name because of fraud. Bob Ciasulli is the owner of the company and 16 of his auto dealerships were sued by the state of New Jersey in 2001. He continues in auto fraud and trying to cheap consumers until this day. Buyers beware. More

when i bought this car (2006 Element)I was lead to believe that i was getting a 12k or 12 month bumper to bumper warranty along with 2yrs free oil changes. then i was told that i would get a coupon bo believe that i was getting a 12k or 12 month bumper to bumper warranty along with 2yrs free oil changes. then i was told that i would get a coupon book for discount service which also did not happen. there was no owners manual given with the car either. I have recieved an e-mail for me to bring the car in for service but not for what kind of service..... More

Started the process @ Toyota approx 1 month ago meeting with Vincent. But unfortunately we could not test drive a Rav4. We were given all necessary information while we were deciding between the Rav4 & th with Vincent. But unfortunately we could not test drive a Rav4. We were given all necessary information while we were deciding between the Rav4 & the Honda CRV. Fortunately we were highly disrespected by the Honda dealer in Toms River , NJ. An 800+ credit score means nothing to them. Even got contacted by Honda's survey group appropriately named the "Listener Group." Even they were shocked. Was promised that they would contact the dealer AND send us some coupons through our email but as of this writing I have to assume we were just blown off. Honda is doing so well. After further researching on the Rav4, we found that this was the better choice. We made another visit to Toyota and Vincent hooked us up with Ron who "listened" to what we wanted, got us a vehicle to test drive, got us a taylored lease to our specifications and had us signing for the vehicle before we left. Thank you Ron for a most professional, no nonsense, experience that Honda could not deliver. Vincent brought us "back" but Ron "done" the deal. We have gotten our call back from Ron advising that our vehicle is on its way. Who knew this could be so painless. Certainly not Honda of Toms River. J.T. & I.P. P.S. You can find a reproduction of this review on the page for Toyota of Freehold. Copy and Paste More

LOOK AT THE CARFAX REPORT FIRST, YOU MIGHT HAVE TO EXPLAIN WHAT EVERYTHING MEANS TO THEM BECAUSE ALL OF A SUDDEN THEY ARE AMAZED THAT THE CAR THEY WERE SELLING AS "CERTIFIED" NO LONGER QUALIFIES. DON' EXPLAIN WHAT EVERYTHING MEANS TO THEM BECAUSE ALL OF A SUDDEN THEY ARE AMAZED THAT THE CAR THEY WERE SELLING AS "CERTIFIED" NO LONGER QUALIFIES. DON'T BRING ANY MEANS OF A DOWN PAYMENT, YOU MIGHT HAVE TO CALL THEM AND REMIND THEM TO CREDIT YOUR ACOUNT. CARFAX IS A VERY GOOD TOOL, USE IT! More

Probably one of the best buying experiences I've had in over twenty years. Extremely courteous staff, knowledgeable, and professional. I was dealt with honestly and respectfully. I was in and out in a l over twenty years. Extremely courteous staff, knowledgeable, and professional. I was dealt with honestly and respectfully. I was in and out in a little over two hours. Wow !!!!! Robert Jackson More

Only reason why I went there was because I found the exact Certified Used Honda I was looking for below KBB value. A simple sales transaction turned out to be a 4 hour ordeal. Finance guy was a despic exact Certified Used Honda I was looking for below KBB value. A simple sales transaction turned out to be a 4 hour ordeal. Finance guy was a despicable person. After doing all my research and being 100% sure I pre-qualified for the Certified Used Honda finance deal, this person tries to jack the price up $1500 stating that I can get the Internet only at a higher interest rate, or get the special deal at above the KBB value. Two steps away from the door, they buckle and give me the deal I signed for. When picking up the vehicle I stated that the tires were below the 5/32 threshold for certification. They told me to go to state inspection, fail, and they will then fix the issue. Spoke to Honda & advised they are cutting corners on their 150 pt. inspection for Certification and they are simply selling used cars masked as Certified. When confronting the sales guy about the Certification process and checklist, he lies about the process and states he isn’t aware that it was a part of the checklist. How can someone be so ignorant about the steps of inspection when it is stated on Honda’s website? Heed my warning and take your business somewhere else. Do not subject yourself to this nightmare. More