Honda of Toms River

Couldn’t be more helpful with our car buying process. We were desperate since our previous car died. Jamel at Honda Toms River came through for our family! We love the new car! We were desperate since our previous car died. Jamel at Honda Toms River came through for our family! We love the new car! More

Spent $3600k to "fix" my car not only having to pay 100s of more money for tows and ubers back and forth to work and taking it in 2 times for the same issues, brought it BACK home and same issue with check of more money for tows and ubers back and forth to work and taking it in 2 times for the same issues, brought it BACK home and same issue with check engine light and car going into limp mode.....CERTAINLY wouldn't take it 3 times....tried going to dealership sales department last night to buy a new car and was treated nothing but rude by salesman!!!! You would think after spending $3600k in repairs that never corrected the problem a little respect and understanding could have been given More

Emily did a nice job in selling me the car, good communications and work well as my son was in Chicago communications and work well as my son was in Chicago More

Our lease came due and we decided to go to Honda of Toms River to purchase the vehicle. Temporary tags were placed on the vehicle and we waited until the license plates to come in. Friday 8/25/2023 we get River to purchase the vehicle. Temporary tags were placed on the vehicle and we waited until the license plates to come in. Friday 8/25/2023 we get a phone call saying the plates are in. Come into the dealership the next day Saturday 8/26. The lady at that he desk walks away and tells me her manager will be right with me. Nick the General Manager comes over looking at the plates and proceeds to tell me that there was a problem. They have a new person working in their DMV section and made a mistake. They accidentally registered our car to someone else. He assures me he would have them call DMV Monday and the plates would be overnighted Tuesday. I ask for a new temporary tag as ours was to expire 8/27/2023. He said he can’t do that as it was an issue with the dealership and DMV but it would be perfectly fine to drive on expired tags. They assured me they would call me Monday and follow up. Wednesday I didn’t receive the plates or any phone calls. I had to call the dealership and spoke with Dehlia who said she would call me back when she found out what was going on. Never got a call back. So I called on Thursday and spoke with Deliah again and this time she said you were called on 8/25 and were told your plates are in! I explained that they were in and registered to someone else. Then she said hang on and the call was disconnected. I called back and she then puts me on hold for some time. Then says we assure you your car is registered to you and it will take a few weeks to get your plates. I asked how long as my tags are expired. She continued to tell me it is perfectly fine to drive on expired tags. I asked for a time frame and she said she would call me with answer. During this phone call I requested an email to confirm the dealership was going to cover any legal fees resulting from driving on expired tags. I was told she was forwarding this to someone else and they will send me an email no problem. I reached out to DMV 8/31/2023 since the dealership is not credible at this time all they are telling me is lies and trying to get me off the phone. After I spoke with DMV I discovered the car is in fact still registered to some random person. The dealership has made no attempts to call and offer any solutions as we are now paying for a vehicle that we legally can’t drive. Since this is their mistake the dealership should make good and own up to their mistakes and offer a loaner car. They should be in contact with me trying to get this fixed rather than hurry up and get me off the phone. If you cant get the motor vehicle part of the sale correct, why would anyone buy any to buy a car from this dealership? So today is Friday 9/1/2023 still no phone calls from Honda and no plates. The stress and anxiety knowing my car could be ticketed or even impounded . The dealership has proven their word means nothing. More

All I can say everyone are so nice in the store and I get what I need thank you get what I need thank you More

People are always very nice and helpful and do whatever needs to done! I use this dealer all the time needs to done! I use this dealer all the time More

Courteous. Talked me out of a service I didn't need yet. Fixed a problem that I caused by relocating my EZ Pass transponder. Talked me out of a service I didn't need yet. Fixed a problem that I caused by relocating my EZ Pass transponder. More

The staff were friendly and the service was done quickly and within the quoted estimate. and within the quoted estimate. More

First, I'll start by saying Aldo in service went above and beyond in every aspect of this complete debacle. The way he handled this and made a sacrifice of your own time to empty my vehicle of the items t and beyond in every aspect of this complete debacle. The way he handled this and made a sacrifice of your own time to empty my vehicle of the items that were left behind was amazing and I cannot thank him enough. 5-star rating for Aldo! My Faults. I did not empty my vehicle properly. I should have prepared the vehicle better. What was in my vehicle? Two tool pouches, one for bicycles, one for home repair. A moving blanket, an antique drill. A box with some silly items and a thermos, a carpet sample card, some flooring paper, and two pairs of shoes. None of which were in the way. And they were easily moved. I was not able to get to you quickly enough to empty the vehicle because my work takes me all over the tri-state area. This is absolutely my fault and I apologize. However, I did not leave food or any type of item in there that was a health hazard or something a mechanic should be afraid to touch. While that is on me, I would remind you that I diagnosed the issue and dissembled a portion of the vehicle so your mechanics could get to the area more quickly prior to dropping it off on Thursday, August 3rd at 10 am. I find it difficult to understand how I was able to access the fuel pump and sender and your mechanics could not access this same area. I removed the plastics and carpet and molding pieces from the slide door areas and left them in the car so your mechanics could reinstall them when they completed the job. However, after 7 days (6 business) I got my car back completely unassembled. All the hardware that I left in the vehicle was lost. I am not aware of who is the service manage within the Toms River Honda family; it is obvious to me that the mechanics are running the show and the management team has very little influence in what they do. When I was a heavy equipment mechanic, I was responsible for moving items to access the work area. Yes, I was flat rate as well. Your mechanics didn’t want to remove the removable seats, they complained about everything and delayed a 3.5-hour job for 7 days. I was without my work vehicle for 7 days. Ok, Sunday was a day off. But seven days because the mechanics were not going to move anything is unacceptable. This was a recall repair—a defect in parts that Honda installed in the vehicle. I was already massively inconvenienced by the need to replace a faulty part, only to have poor work ethics on the part of the Honda mechanics make a difficult situation worse. I dropped my vehicle off Thursday, August 3rd at 10 am. I didn’t get it back till the following Thursday, August 10th at 12 pm. And nothing was done to my car until that day, Thursday, August 10th! Please know that I am not a guy who is going to bad-mouth a company on Google without giving you a chance to explain or defend your team. I was asked to rate my service after all of this: Aldo is 5 stars! No doubt. Lisa 5 Stars! Your service manager? 1 Star. Your service techs? 1 star. When I read your organization's reviews, I see that I am not the only one who is completely dissatisfied with the service I've received from Honda. It's difficult to understand why Honda of Toms River is allowing their service mechanics to sully their reputation with their poor work ethics and bad attitudes. But again. Aldo made a horrible situation bearable. But I was left with a terrible opinion of Honda of Toms River More

Very satisfied with service. Have been very happy with this dealership since purchasing vehicle here over a year ago. Have been very happy with this dealership since purchasing vehicle here over a year ago. More