Honda of Tiffany Springs - Service Center

Courteous, Professional and Competent. I was greeted as soon as I arrived. We reviewed service that was to be done while I waited. Had a cup of coffee and was on my way in about 40 minute I was greeted as soon as I arrived. We reviewed service that was to be done while I waited. Had a cup of coffee and was on my way in about 40 minutes. Before leaving, I was shown data for my car about condition of service parts including service parts that were not serviced during this visit. Always good to know. More

Horrible Customer Service I brought my 2016 Honda Pilot in for recalls and an issue with the passenger window. When I got the car back, there was a terrible window noise throu I brought my 2016 Honda Pilot in for recalls and an issue with the passenger window. When I got the car back, there was a terrible window noise through out the cabin of the vehicle. They are saying that it's not an issue and after repeated attempts to get the service manager and general manager to call me, NO ONE in management has contacted me. DO NOT TAKE YOUR CAR TO THIS DEALERSHIP!! I spent over 40k for a verhicle that has terrible wind sounds like the window is cracked now AFTER the dealership worked on the car. They are saying that it isn't an issue and that all the cars sound like that. I drove it the first 10,000 miles and didn't have that sound. I take it in for repairs and now it is unbearable to drive. Complete incompetency ALL levels at Honda of Tiffany Springs. Buyer BEWARE! More

Service I was very happy with the service appointment : on-time start; friendly and well-informed staff; comfortable waiting area. In and out within 30 minut I was very happy with the service appointment : on-time start; friendly and well-informed staff; comfortable waiting area. In and out within 30 minutes. Thank you. More

As always, the service at Tiffany Springs Honda comes thru! As always, the service at Tiffany Springs Honda comes thru! From the service manager, Dave Rose, to my service adviser, Michelle Hays, my experienc As always, the service at Tiffany Springs Honda comes thru! From the service manager, Dave Rose, to my service adviser, Michelle Hays, my experience was as pleasant as ever. At no time did I feel any pressure to buy something that I did not ask for. There was never any "up-sale"on something that I did not need, and the whole thing was carried on as professional as could be. I have been a loyal customer, as well as my wife with her Honda, and will continue to spend my money wisely..... Thank, Thank you you all. Larry & Vicki More

Customer service perfection Michelle was one of the best customer service support person I have ever worked with. She was friendly, personable, and direct. Caled with updates ev Michelle was one of the best customer service support person I have ever worked with. She was friendly, personable, and direct. Caled with updates every few days everything went exactly as she said it would. Definitely will go back for all my honda needs. More

Recalled airbag fixed This is the second time my airbag has been recalled and the second time I have taken it to this dealership. Both times, it turned out that my airbag w This is the second time my airbag has been recalled and the second time I have taken it to this dealership. Both times, it turned out that my airbag was completely fine, but either way, they were professional, respectful, and let me know ahead of time how long it would take (45 minutes) so I could bring something with me to do. Both times it was right at if not right around 45. No one wants to deal with a recall, but this was less painful than I thought it would be. The only reason they didn't get 5 stars is because I have a CD (book on CDs from the library) stuck in the CD player. I asked them to take a look at it and she said if it took any time at all, it would be $68/hr. For one CD?? No thank you. I told them to see if it was easy and if it took any time at all, not to bother. They were unable to get the CD out. I was a bit bummed that the dealership would charge $68/hr for CD extraction. Guess I'm buying the library a new CD set. Not huge, just...irritating. More

Service - I have gone to Honda to Tiffany Springs for a long time. Some of the service advisors don't do well with customer service. But Edward Lambkin is gre I have gone to Honda to Tiffany Springs for a long time. Some of the service advisors don't do well with customer service. But Edward Lambkin is great. I rate customer service & friendliness a four because of the other service advisors. But I give Eddie 5 +. More

Great customer service Eddie was the service associate. Very pleasant and honest with recommendations for my car. I felt in good hands with him. He definitely goes above Eddie was the service associate. Very pleasant and honest with recommendations for my car. I felt in good hands with him. He definitely goes above and beyond in his job!! More

Great Service!! Thank you to Edward Lambkin ("Eddie") for the great customer service I received when I brought my car in on Wed 3/2/2016! He was so friendly, knowled Thank you to Edward Lambkin ("Eddie") for the great customer service I received when I brought my car in on Wed 3/2/2016! He was so friendly, knowledgeable, and efficient! Sure do appreciate it this dealership! Thanks again! More

Service Great service at Honda! Edward Lambkin was very helpful and informative about what they were working on and the time window. Wonderful service. I woul Great service at Honda! Edward Lambkin was very helpful and informative about what they were working on and the time window. Wonderful service. I would definitely go back! Laura J More