Honda of Tiffany Springs

We bought a brand new Honda Odyssey from Honda of Tiffany Springs on July 25 2012. The business manager Tim Minter pushed hard to sell us an extended warranty Honda Care, at $1585. One week later, I called T Springs on July 25 2012. The business manager Tim Minter pushed hard to sell us an extended warranty Honda Care, at $1585. One week later, I called Tim Minter to cancel the Honda Care warranty. We were told the refund would go to the lien holder (Honda Financial Services). But we didn’t see any credit even after more than two months have passed by. We called Honda Financial Services and were told credit should be issued from the dealer since we canceled the contract through the dealership. We called Honda Care Headquarter and were confirmed that credit should be issued from the dealer. And we were told the refund was already wire transferred to the dealer on August 18 2012. We contacted Tim Minter via emails and phone calls, asking him to contact us immediately. But we never heard a word from him! On November 1 2012, my husband went to the dealership and asked the General Manager George Ponko. George said he had no idea about the money. We called the Honda Care Headquarter the fourth time. This time, the agent faxed us a written confirmation stating clearly that Honda Care Headquarter wire transferred $1585 to Honda of Tiffany Spring in August 2012. With this fax in hand, we went back to the dealership. Tim Minter still claimed he didn’t know about the refund until he saw the fax. Then he admitted he received the same fax from Honda Care Headquarter. He then left the office. Few minutes later, Tim Minter came back with a check of $1585 and he handed the check to us. I was extremely puzzled since he just adamantly claimed he didn’t see the refund few minutes ago! And he gave us the check even without the authorization of his manager, George Ponko. We felt Tim Minter deliberately hold the $1585 refund from us because he was upset that we canceled the Honda Care which he worked so hard to sell to us. This is very unethical since we still had to pay interest for it, while he garnished interest from his bank. According to the terms of Honda Care contract, a ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within 45 days after the cancellation of the contract. Since we didn’t receive the refund/credit after more than 60 days of the cancellation, we are entitled to receive a $317 penalty from the dealership. But the General Manager bluntly refused to pay us the 10% interest/penalty. After we filed a complaint to BBB, the business didn't do anything to solve the dispute. I still didn't receive any feedback from them. No phone calls, no email. They even canceled a contract which I purchased from another dealer. This contract is not even their contract, but they canceled it for me and another dealer. More

On January 5th my dad found a used Honda Accord on the Honda of Tiffany Springs website to buy for my mom. They proceeded to negotiate the price via telephone call and my parents drove 3 hours to go pick Honda of Tiffany Springs website to buy for my mom. They proceeded to negotiate the price via telephone call and my parents drove 3 hours to go pick up the car. When they got to the dealership my dad noticed a large scratch across the top of the vehicle (the dealership said it was from the automatic car was and must have just happened). My parents asked if they could do any type of discount due to the scratch. The paperwork was drawn up and there was a $1700 discount. My mom asked TWICE what the $1700 discount was for. The employee (confused) double checked, came back and said the $1700 is being taken care of by the dealership. They proceeded to pay in full for the vehicle. On January 14th the dealership called my parents to tell them that they owed $1700. Mind you, they have a bill of sale (“Buyers Order”) stating that they PAID IN FULL with a signature from the employee. They said if my parents do not pay them the $1700, they will come pick up the car. They accused my parents of “duping” them and intentionally deceiving them in regard to the $1700. My mom called to speak to the owner (Bobby Hennessey) of the dealership. She even asked if they would agree to split the difference to cover the $1700. The owner said that by her asking if they would split the difference, it PROVES that they were trying to “dupe” them. Accusing my parents (especially Baptist preacher father) of trying to dupe someone is laughable. The owner told my mother that they have thousands and thousands of customers and that this sale doesn't amount to much and he isn't going to cover the $1700. He said that the $1700 was proven to be a COMPUTER ERROR that he was not going to cover. He left the conversation with, “You will just have to find a car somewhere else, we are coming to pick up the vehicle tomorrow”. They came and picked up the car this week. HORRIBLE EXPERIENCE. Do not deal with this company! More

I had the most horrible experience from beginning to end. First was not given the car that was negotiated for. Had to take the car I thought I bought back to trade for a car i never test drove due to vin n First was not given the car that was negotiated for. Had to take the car I thought I bought back to trade for a car i never test drove due to vin not matching car I took home. to last trying to get the remainder of my service contract back from the dealership. Experience was a nightmare. More

worst dealership i have ever been to, purchased a vechile and they calculated the numbers wrong and i ended up having to pay 421 out of pocket. When I called to tell them what happened they said there was no and they calculated the numbers wrong and i ended up having to pay 421 out of pocket. When I called to tell them what happened they said there was nothing they were able to do, they did not even try and correct the situation or do anything to make me a happy customer after spending 17.9k More

At first the experience was terrible! George Ponko "used car manager" was a joke. After asking to speak with the owner nearly 6 or 7 times and being told he was in meetings, on vacation,etc. I was fi "used car manager" was a joke. After asking to speak with the owner nearly 6 or 7 times and being told he was in meetings, on vacation,etc. I was finally able to talk to the owner and my issue was finally taken care of. I wouldn't buy another vehicle from them based on the experience I had, but do appreciate the owner making things right. More

This was one of the best new car purchases my wife & I have ever made. Salesman was very friendly., no pressure what so ever to buy that evening. But we did.A fantic job on adding a few things to the Ho I have ever made. Salesman was very friendly., no pressure what so ever to buy that evening. But we did.A fantic job on adding a few things to the Honda Pilot by the next morning. Great GM. Great price and a very nice SUV. More

I went to this dealership to test drive a few different honda models..I narrowed it down to the model I wanted and took a night to sleep on it. The next day when I arrived at the dealership to talk numbers honda models..I narrowed it down to the model I wanted and took a night to sleep on it. The next day when I arrived at the dealership to talk numbers the exact same car I wanted had suddenly gone up in price by $4000 and they had no explanation. Their website still had it posted for the orignal price, I mentioned this multiple times and they ignored it every time. I asked at least 5 different times why the car had gone up in price and what this new 'package' was and why it was different then yesterday. They had MULTIPLE sales men looking at the car trying to figure out why the price increased and no one had any answers. They refused to stand by the original price so I walked away from the sale. This is my first experience with a honda dealership and my absolute last. Not to mention the employees were rude. Our particular sales man was decently nice, however wouldn't live up to his word. More

On May 20th 2010 we bought a 2008 Honda Accord from Honda of Tiffany Springs. We bought the car with scratched rims and some scratches on the hood and trunk lid. They told us "not a big deal if you buy the c of Tiffany Springs. We bought the car with scratched rims and some scratches on the hood and trunk lid. They told us "not a big deal if you buy the car we can get all this fixed for you by next week." I said great and bought the car. It is now July 9th 2010 and I still can't get anyone to return my phone call. The car was not detail cleaned as promised to be in one week. We could tell this by the crumbs on the floor and the used hair brush left in the car. My overall rating is (BAD) because the things we were promised were not taken care of and the customer service was terrible. I will not be back or recommend them to anyone. More

I will precede this with a disclaimer. The price we got was fair market value for the car and trade-in, but because of the inordinate hassle they have been, I'm not sure I would endure this again for a fre was fair market value for the car and trade-in, but because of the inordinate hassle they have been, I'm not sure I would endure this again for a free car. The price rating has been adjusted accordingly. I had multiple sales people team up on me to sell me a car I didn't really want. They were deceitful on the price, kept making stupid arguments, and would hardly listen to my firm price limit. They also broke at least a couple of laws in how they handled the sale (missing legally required paperwork). I would have to ask them for any extra paperwork half a dozen times, and sometimes go to a manager. When they finalized everything, I ended up with a used Jetta that only had 1 key (they cost around $300 from the dealer) and no owners manual. I had to talk to someone from the bank that owns their cars to get a door fixed that they had already "fixed" once before I bought the car, and they didn't get us the paperwork to title and license the car until 40 days after the purchase (past the 30-day deadline for registering it). Thankfully Northtowne Volkswagen also gave us an extra key, an owners manual, and an apology for Honda's behavior, when they were fixing the door. October 1st they got the notice canceling the extended service contract and gap insurance. They messed up the payment twice on the gap insurance, and I still don't have the full amount, when it's almost June. They have yet to pay me anything for the extended service contract. The first time I contacted them about any of it, they tried to tell me that I needed to do more than what required by the legally binding contract, and fulfilling it wasn't enough. Most of the other times they just tell me they're still waiting on the other companies to get back to them with information, which is probably a lie, since it usually takes me two minutes to get the information. They're also trying to charge me twice the cancellation fee on the service contract, when the contract doesn't allow one in Missouri, and deny me from collecting on the 10% penalty per month that gets assessed by Missouri law (385.206 paragraph 14). When I checked last month, the company managing the service contract still had it listed as active. Even if they take so long that they have to refund the cost of the car in penalties, buying from them won't have been worth the hassle. If I had the legal authority, I would force them out of business. Overall, I give them a rating of sadistic. "Very Bad" is would be quite an improvement. More