Honda of Tiffany Springs

I went to this dealership to test drive a few different honda models..I narrowed it down to the model I wanted and took a night to sleep on it. The next day when I arrived at the dealership to talk numbers honda models..I narrowed it down to the model I wanted and took a night to sleep on it. The next day when I arrived at the dealership to talk numbers the exact same car I wanted had suddenly gone up in price by $4000 and they had no explanation. Their website still had it posted for the orignal price, I mentioned this multiple times and they ignored it every time. I asked at least 5 different times why the car had gone up in price and what this new 'package' was and why it was different then yesterday. They had MULTIPLE sales men looking at the car trying to figure out why the price increased and no one had any answers. They refused to stand by the original price so I walked away from the sale. This is my first experience with a honda dealership and my absolute last. Not to mention the employees were rude. Our particular sales man was decently nice, however wouldn't live up to his word. More

On May 20th 2010 we bought a 2008 Honda Accord from Honda of Tiffany Springs. We bought the car with scratched rims and some scratches on the hood and trunk lid. They told us "not a big deal if you buy the c of Tiffany Springs. We bought the car with scratched rims and some scratches on the hood and trunk lid. They told us "not a big deal if you buy the car we can get all this fixed for you by next week." I said great and bought the car. It is now July 9th 2010 and I still can't get anyone to return my phone call. The car was not detail cleaned as promised to be in one week. We could tell this by the crumbs on the floor and the used hair brush left in the car. My overall rating is (BAD) because the things we were promised were not taken care of and the customer service was terrible. I will not be back or recommend them to anyone. More

I will precede this with a disclaimer. The price we got was fair market value for the car and trade-in, but because of the inordinate hassle they have been, I'm not sure I would endure this again for a fre was fair market value for the car and trade-in, but because of the inordinate hassle they have been, I'm not sure I would endure this again for a free car. The price rating has been adjusted accordingly. I had multiple sales people team up on me to sell me a car I didn't really want. They were deceitful on the price, kept making stupid arguments, and would hardly listen to my firm price limit. They also broke at least a couple of laws in how they handled the sale (missing legally required paperwork). I would have to ask them for any extra paperwork half a dozen times, and sometimes go to a manager. When they finalized everything, I ended up with a used Jetta that only had 1 key (they cost around $300 from the dealer) and no owners manual. I had to talk to someone from the bank that owns their cars to get a door fixed that they had already "fixed" once before I bought the car, and they didn't get us the paperwork to title and license the car until 40 days after the purchase (past the 30-day deadline for registering it). Thankfully Northtowne Volkswagen also gave us an extra key, an owners manual, and an apology for Honda's behavior, when they were fixing the door. October 1st they got the notice canceling the extended service contract and gap insurance. They messed up the payment twice on the gap insurance, and I still don't have the full amount, when it's almost June. They have yet to pay me anything for the extended service contract. The first time I contacted them about any of it, they tried to tell me that I needed to do more than what required by the legally binding contract, and fulfilling it wasn't enough. Most of the other times they just tell me they're still waiting on the other companies to get back to them with information, which is probably a lie, since it usually takes me two minutes to get the information. They're also trying to charge me twice the cancellation fee on the service contract, when the contract doesn't allow one in Missouri, and deny me from collecting on the 10% penalty per month that gets assessed by Missouri law (385.206 paragraph 14). When I checked last month, the company managing the service contract still had it listed as active. Even if they take so long that they have to refund the cost of the car in penalties, buying from them won't have been worth the hassle. If I had the legal authority, I would force them out of business. Overall, I give them a rating of sadistic. "Very Bad" is would be quite an improvement. More