Honda of Tiffany Springs

Excellent Experience Excellent Service!! I have 2 Honda Odyssey's and Aaron found my issues repairable under warranty and I had incredible service! I highly recommend Tiffany Springs Honda. I have 2 Honda Odyssey's and Aaron found my issues repairable under warranty and I had incredible service! I highly recommend Tiffany Springs Honda. More

I DO NOT RECOMMEND THIS DEALERSHIP AT ALL. I brought my car in for service one day because i needed a new battery. The express tech working on my car must have thought I was an idiot. He took a used oil fi car in for service one day because i needed a new battery. The express tech working on my car must have thought I was an idiot. He took a used oil filter and globbed it all over the bottom of my car to scam me into replacing things that were absolutely fine. BROWN LIQUID DOESN'T COME OUT OF AN AUTOMATIC TRANSMISSION. I also over several conversations about bad management problems and workers getting shorted on their paychecks. NEVER GOING BACK. More

We got a really nice 2009 cobolt thanks you tony and thomas. When no other dealer would help us get a bank loan but tony and thomas help me and my girlfriend get our 2009 cobolt and the gave us a lot fo thomas. When no other dealer would help us get a bank loan but tony and thomas help me and my girlfriend get our 2009 cobolt and the gave us a lot for our trade I would tell anyone that has problems with credit to come here anf work with tony and thomas and also to add me and my girlfeind are both on disablity and they still got us a loan we will come back here to buy our next car More

Do not visit this dealership. Between the dishonest sales staff, the neglegent service center, and the swindeling finance department this dealership is the definition of sleezy used car dealers. After aproac staff, the neglegent service center, and the swindeling finance department this dealership is the definition of sleezy used car dealers. After aproaching the delearship about our interest in a vehicle we were aproached by one of their sales staff. One of the other sales people yelled at him for poaching our business. Then he began to spout every lie he could to get us in to a different vehicle. Including inflated Kelly Blue Book numbers of value, inflated MPG numbers, and inacurate accident history. Once we finally settled on a vehicle we began the finance negotiations he began to do his little dance about numbers citing his inflated Kelly Blue Book numbers constantly. They hit us with a horrible interest rate and seriously under valued our trade in car. After we got closer to a deal we could accept we decided to move on with the deal Wally handed us off to Jesse the finance guy. it was difficult for Jesse to find a bank to finance the deal (later we found out it was because it was such a bad deal) he just kept saying "you got a diamond in the ruff". They pushed us out once they got the deal and we didn't feel confident in our purchase. When we found out we were going to have a much longer drive to work we relized the gas guzzler they sold us was not going to work. When we tried to pick out another vehicle with the same dishonest sales person the finance department hit us with a $4000 fee they called reverse trade equity. Apparently since the raised the price on our trade in to closer to it's real value they weren't going to offer that same deal on a different vehicle. Turns out it didn't matter any way because the sales person had negotiated a deal for the wrong vehicle. Something we wouldn't have caught if I hadn't read the fine print on what he was trying to get us to sign. 3 hours wasted. we didn't go back. When we went to another dealership to get into something we needed they not only showed us how we got ripped off. They checked the vehicle out and found a transmission problem. the problem was that there was hardly any fluid. Apparently the service department over looked that little detail.....WHAT? Go to any of the other dealerships in the area and make sure you getthings checked out. More

We bought a brand new Honda Odyssey from Honda of Tiffany Springs on July 25 2012. The business manager Tim Minter pushed hard to sell us an extended warranty Honda Care, at $1585. One week later, I called T Springs on July 25 2012. The business manager Tim Minter pushed hard to sell us an extended warranty Honda Care, at $1585. One week later, I called Tim Minter to cancel the Honda Care warranty. We were told the refund would go to the lien holder (Honda Financial Services). But we didn’t see any credit even after more than two months have passed by. We called Honda Financial Services and were told credit should be issued from the dealer since we canceled the contract through the dealership. We called Honda Care Headquarter and were confirmed that credit should be issued from the dealer. And we were told the refund was already wire transferred to the dealer on August 18 2012. We contacted Tim Minter via emails and phone calls, asking him to contact us immediately. But we never heard a word from him! On November 1 2012, my husband went to the dealership and asked the General Manager George Ponko. George said he had no idea about the money. We called the Honda Care Headquarter the fourth time. This time, the agent faxed us a written confirmation stating clearly that Honda Care Headquarter wire transferred $1585 to Honda of Tiffany Spring in August 2012. With this fax in hand, we went back to the dealership. Tim Minter still claimed he didn’t know about the refund until he saw the fax. Then he admitted he received the same fax from Honda Care Headquarter. He then left the office. Few minutes later, Tim Minter came back with a check of $1585 and he handed the check to us. I was extremely puzzled since he just adamantly claimed he didn’t see the refund few minutes ago! And he gave us the check even without the authorization of his manager, George Ponko. We felt Tim Minter deliberately hold the $1585 refund from us because he was upset that we canceled the Honda Care which he worked so hard to sell to us. This is very unethical since we still had to pay interest for it, while he garnished interest from his bank. According to the terms of Honda Care contract, a ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within 45 days after the cancellation of the contract. Since we didn’t receive the refund/credit after more than 60 days of the cancellation, we are entitled to receive a $317 penalty from the dealership. But the General Manager bluntly refused to pay us the 10% interest/penalty. After we filed a complaint to BBB, the business didn't do anything to solve the dispute. I still didn't receive any feedback from them. No phone calls, no email. They even canceled a contract which I purchased from another dealer. This contract is not even their contract, but they canceled it for me and another dealer. More

On January 5th my dad found a used Honda Accord on the Honda of Tiffany Springs website to buy for my mom. They proceeded to negotiate the price via telephone call and my parents drove 3 hours to go pick Honda of Tiffany Springs website to buy for my mom. They proceeded to negotiate the price via telephone call and my parents drove 3 hours to go pick up the car. When they got to the dealership my dad noticed a large scratch across the top of the vehicle (the dealership said it was from the automatic car was and must have just happened). My parents asked if they could do any type of discount due to the scratch. The paperwork was drawn up and there was a $1700 discount. My mom asked TWICE what the $1700 discount was for. The employee (confused) double checked, came back and said the $1700 is being taken care of by the dealership. They proceeded to pay in full for the vehicle. On January 14th the dealership called my parents to tell them that they owed $1700. Mind you, they have a bill of sale (“Buyers Order”) stating that they PAID IN FULL with a signature from the employee. They said if my parents do not pay them the $1700, they will come pick up the car. They accused my parents of “duping” them and intentionally deceiving them in regard to the $1700. My mom called to speak to the owner (Bobby Hennessey) of the dealership. She even asked if they would agree to split the difference to cover the $1700. The owner said that by her asking if they would split the difference, it PROVES that they were trying to “dupe” them. Accusing my parents (especially Baptist preacher father) of trying to dupe someone is laughable. The owner told my mother that they have thousands and thousands of customers and that this sale doesn't amount to much and he isn't going to cover the $1700. He said that the $1700 was proven to be a COMPUTER ERROR that he was not going to cover. He left the conversation with, “You will just have to find a car somewhere else, we are coming to pick up the vehicle tomorrow”. They came and picked up the car this week. HORRIBLE EXPERIENCE. Do not deal with this company! More

I had the most horrible experience from beginning to end. First was not given the car that was negotiated for. Had to take the car I thought I bought back to trade for a car i never test drove due to vin n First was not given the car that was negotiated for. Had to take the car I thought I bought back to trade for a car i never test drove due to vin not matching car I took home. to last trying to get the remainder of my service contract back from the dealership. Experience was a nightmare. More

worst dealership i have ever been to, purchased a vechile and they calculated the numbers wrong and i ended up having to pay 421 out of pocket. When I called to tell them what happened they said there was no and they calculated the numbers wrong and i ended up having to pay 421 out of pocket. When I called to tell them what happened they said there was nothing they were able to do, they did not even try and correct the situation or do anything to make me a happy customer after spending 17.9k More

At first the experience was terrible! George Ponko "used car manager" was a joke. After asking to speak with the owner nearly 6 or 7 times and being told he was in meetings, on vacation,etc. I was fi "used car manager" was a joke. After asking to speak with the owner nearly 6 or 7 times and being told he was in meetings, on vacation,etc. I was finally able to talk to the owner and my issue was finally taken care of. I wouldn't buy another vehicle from them based on the experience I had, but do appreciate the owner making things right. More

This was one of the best new car purchases my wife & I have ever made. Salesman was very friendly., no pressure what so ever to buy that evening. But we did.A fantic job on adding a few things to the Ho I have ever made. Salesman was very friendly., no pressure what so ever to buy that evening. But we did.A fantic job on adding a few things to the Honda Pilot by the next morning. Great GM. Great price and a very nice SUV. More