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Honda of Tenafly - Service Center

Tenafly, NJ

3.4
107 Reviews

107 Reviews of Honda of Tenafly - Service Center

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March 30, 2021

went there for the first time about 1.5 weeks ago for service - great experience - Emily was amazing...personal yet professional - she stayed in contact with me and kept me updated about the car, every s More

by Anthony F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
Mar 30, 2021 -

Honda of Tenafly responded

Hi, Anthony! Thanks so much for your shout-out about our Service Department at Honda of Tenafly and for your five-star rating. We appreciated them!

November 30, 2020

Brett was very helpful with my problem...he was very knowledgeable and honest of the problem my vehicles was having..he made me feel comfortable with the process More

by Fredperez21
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Honda of Tenafly responded

Dear Fred, I am pleased to hear that Brett provided you with excellent customer service. Thank you for your business and this five star review. We are honored to serve you. Sincerely, Norman Dorf Owner

October 23, 2020

Long time customer of Honda of Tenafly. Purchased 3 Hondas in past few years. My daughter"s Honda CRV was brought in for starting problem and 2 new tires . Car was repaired with new push button start More

by JPH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elyssa
Nov 22, 2020 -

Honda of Tenafly responded

We apologize that you were not satisfied with your experience. We would like to understand your situation further. Please reach out to Craig Kupiec, our service manager, so that we can better address your experience. Your satisfaction is our priority. Thank you!

Nov 22, 2020 -

JPH responded

The horse is out of the barn, Craig . Honda of Tenafly had ample opportunity over the course of 2 weeks at that time to have someone in position to communicate with me . Writing to the owner resulted in another delegate calling me. Let me say that conversation was long on empathy and short on substance. I have already moved on.

August 28, 2020

Billed for services not prfrmd.Sprk plug replace cost $400 labor $305 + parts $100 Othr Honda center approx $290. Respnse was their cost is this More

by jprasanth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager
Aug 31, 2020 -

Honda of Tenafly responded

We had multiple conversations with the customer clearing up the misunderstanding. He was not billed for services not performed. The line item description was not accurate and applicable to his make and model. We explained this more than 4 times to the customer by different members of the department. We offered him money back on the repair and the refund was declined. We regret that he is still unhappy however we tried our best to make it right for him. Sincerely, Craig Kupiec Service Manager

Aug 31, 2020 -

jprasanth responded

Their response endorse my concern.The incorrect description Honda Tenafly mentioned is the timing belt service which my 4 cylinder does NOT have ,thus they agree the invoice line item is incorrect hence I want to know the exact service they billed. They denied my request for a corrected invoice and rejected my email asking for service cost on each of the line item.If they says $400 is the cost for a spark plug replacement that’s VERY VERY HIGH and the offered refund is $50 which I denied.All I am asking is to explain me in written the service cost of each line item in my invoice and how they reached a total service cost of $300 which is a fair ask from a customer. They are still struggling to explain.

July 11, 2020

parts purchase Purchased OE sun visor for 2012 Accord. Paid $140 and it didn't have pull out extender (the original one did have it). Very unhappy. More

by arkalm9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
person from parts
February 10, 2020

Terrible service. No assistance, no one can help me. Oushed around when wanting to speak to someone higher up. Waited around to speak with someone and no solution More

by Ethanjo
Recommend Dealer
No
Employees Worked With
Craig Kupiec, Ryan Kelder, Adrian Bordon
Feb 21, 2020 -

Honda of Tenafly responded

Dear Ethan, We are sorry to see this review. Unfortunately, we need more information in order to address the vague comments left here. We would love to speak with you to find out what occurred so that we can make it right for you. Our customer's satisfaction is a priority here at Honda of Tenafly and we would certainly appreciate the opportunity to understand exactly what you are referring to. Thank you.

December 19, 2019

The super team @ Super Honda of Tanafly Every time I go there I am so great full we leased our car from Tenafly Honda. Vega and Emily take care of me superbly. More

by CeboNXGN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steuben Vega, Emily Boasorte
Jan 06, 2020 -

Honda of Tenafly responded

Thank you so much for your review. I am happy to hear that both Vega and Emily provide you with excellent customer service. We are honored to serve you. Thank you for your business. Sincerely, Norman Dorf Owner

November 26, 2019

Sales + Service Great experience with this dealership since i’ve purchased my car back in June. My sales associate Steuben Vega is consistently making sure that i’m c More

by icymiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Kupiec, Steuben Vega
Nov 28, 2019 -

Honda of Tenafly responded

Happy Thanksgiving! Welcome to the Honda of Tenafly family. We are pleased to hear that Vega continues to provide you with excellent customer service. Thank you for your business!

October 31, 2019

Lidia greeted me and my family with a wonderful smile. Found me the car I wanted and went above and beyond to answer all the questions I had. I love my Honda!! More

by Happyhippie
Recommend Dealer
Yes
Employees Worked With
Lidia Vilela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirtan Patel
Nov 03, 2019 -

Honda of Tenafly responded

I'm pleased to hear that you are happy with the excellent customer service you received from Lidia. Congrats on your new car and welcome to the Honda of Tenafly family. We appreciate your business! Sincerely, Norman Dorf Owner

October 26, 2019

Outstanding customer service You purchase car once and forget it. Honda of tenafly will take very good care of car. Amazing customer service. I recommend Honda of tenafly. More

by Honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i Forgot the name of service dept. He is too good., Ali Najjar
Oct 28, 2019 -

Honda of Tenafly responded

Thank you so much for your business and 5 star review. We really appreciate your business. Sincerely, Norman Dorf Owner

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