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107 Reviews of Honda of Tenafly - Service Center
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January 25, 2012
There was a problem with my seltbelt/airbag system and the seatbelt restraint kicked in while I was driving and my airbag light went on. We read the manual and it said the SLS system was a lifetime warre the seatbelt restraint kicked in while I was driving and my airbag light went on. We read the manual and it said the SLS system was a lifetime warrenty. I called D & C Honda in Tenafly NJ and spoke to a Service advisor,first I asked for an appt. He told me I would have to wait 4 days for an appt and said the system is no under warrenty and I probably went over a pothole in the city and I would have to pay for the fixture. It didnt sound right to me because I didnt even bring the car in yet for a diagnostic so how would he know the damage is not under warrenty. I remember several friends saying good things about Nanuet Honda. I called them they said to bring the car in for a diagnostic check and they would let me know what is the issue. They asked me to come in right away. Already I was impressed because they were very accomodating. I met with Dominick Garretson. He was honest and professional, hetold me they would do a diagnostic check and let me know what the issue was. He called me 2 hours later and told me that it was no outside source causing the problem with the SLS system. He said there was a problem with my seatbelt which affected my airbag light. He said that that system IS under warrenty since an outside source, eg...a pothole did not cause the problem and all I was responsible for was the Honda $100 deductable. My car was fixed in a reasonable amount of time, they were very nice. He told me my seatbelt had a lifetime warrently. D & C honda of Tenafly was nasty when I came in to buy a car and their "Service Advisors" are nasty, dishonest and ripoff artists. More
by PhylliRose
Employees Worked With
An anonymous Service Advisor
June 07, 2011
My experience. 4/30, In for an oil change also noticed My experience. 4/30, In for an oil change also noticed that fan speed controller knob is chipped and part will be ordered under warranty. Scheduled f My experience. 4/30, In for an oil change also noticed that fan speed controller knob is chipped and part will be ordered under warranty. Scheduled for 5/21 then rescheduled for 5/27. 5/27 when I went in for service, the part was sent back. How could this be? the dealer is supposed to keep the part for 30 days. That's what the service advisor (Robert Galbrecht) told me. I wanted to talk to manager but Bob told me that the manager was not in. But then he ordered the part for me and expected for the part to arrive on Wednesday but since I live far from the dealer, he promised to ship the part to the address I had given him. Mind you, I live 50 miles from the dealer and was visiting my parents on that day so I can come for the speed control knob. No, it doesn't take more than 5 days to mail it. It's Tuesday and I still don't have the knob in my hand. Why did I rate not recommend? I called to reschedule, service advisor didn't note the new time. The dealer didn't keep the part in stock. The service Advisor didn't mail the part to me. And may have lied about the manager not in, let's be honest how could the manager not in on Friday afternoon? So disappointed in them. More
by devani
Employees Worked With
Robert Galbrecht
May 05, 2011
The leather seats in my 2008 Accord lost color and coating in less than 21/2 years. I brought the car and showed the problem to D&C - 2nd car I got here. I had to make numerous calls to Honda America coating in less than 21/2 years. I brought the car and showed the problem to D&C - 2nd car I got here. I had to make numerous calls to Honda America & D&C in order to have a seat replaced. In all both front seats and the rear seats had the same problem - amd although I notified D&C only one seat was done at a time - and I had to rent cars at my expense both times the front seats were done. The rear seat was never replaced and after not receiving a return call from the service dept. (5 calls) I sent an email to the owners - which someone respinded to that day - it has now been 30 days since they were suppose to get back to me!!!! Nothing! Really poor service from what I thought used to be a good dealer and brand. Never again will I buy a Honda kevin carlesimo More
by kcarlesimo
Employees Worked With
Rob Galbrecht
January 26, 2011
I just went in for my first oil change. I stopped buy to see Frank and tell him how happy I am with the accord he sold me.We had alot of snow in n.j. and the car handled great. My last car was a malibu and see Frank and tell him how happy I am with the accord he sold me.We had alot of snow in n.j. and the car handled great. My last car was a malibu and I had know complaints about that car matter of fact it was a great car for me. Frank talked me into this honda and Iam happy that he did. The car has handled as good or better than promised. Sincerly, Anthony iovino More
by antnee
Employees Worked With
frank larocca, Frank LaRocca
January 19, 2011
Mr. Rosario was very helpful when I discovered I had left my EZpass in my old vehicle. He was able to get it back for me. Also, the day after I picked up my car a stone cracked the windshield. Mr. Rosario wa my EZpass in my old vehicle. He was able to get it back for me. Also, the day after I picked up my car a stone cracked the windshield. Mr. Rosario was able to have it fixed for me at no charge. And he kept me company while I waited. He is a great guy! More
by picpopi
Employees Worked With
Herbie Rosario, Herbie Rosario Jr.
November 11, 2009
I went to D&C Honda to get my GPS repaired in my brand new 2010 Honda Accord EXL. Upon hearing that I did not buy the car from their dealership, they promptly made up an excuse that I would have to go to new 2010 Honda Accord EXL. Upon hearing that I did not buy the car from their dealership, they promptly made up an excuse that I would have to go to the dealership where I bought the GPS, because "only they can fix it." I asked why, the response was "they programmed it a certain way, only they can fix it." It was obviously a classic brush-off tactic. ANY Honda dealership in the USA should be able to fix ANY issue. They had no regard for me as a Honda customer, and I am writing a letter to Honda Corporate to report them. After my terrible experience with D&C Honda of Tenafly, I went to another local dealership who simply said the GPS has to be replaced, which they did for me...it was that simple. It just goes to show that D&C Honda needs training in customer service and is also violating Honda's 3-year warranty terms of service by declining customers who did not buy a car from them. More
by markn267
Employees Worked With
Richie
January 14, 2009
I was told my car would be in the shop in 15 minutes and that I could wait in the waiting room and I would be called when the car was ready. I waited 1 hour and then asked if my car was ready and was told that I could wait in the waiting room and I would be called when the car was ready. I waited 1 hour and then asked if my car was ready and was told that my car was next to go in the shop, and then it would take still another 1/2 for service. When I complained to the customer service desk they were very nasty. This is not the first time that the customer service department was rude. Another time I brought my car in because a yelow light went on and was told there was nothing wrong with the car. This was even after I complained that the car was not running right.I brought my car then to another Honda dealer and was told I needed a new transmission and it was under waranty. D & C Honda service has gone steadily down hill and when I discuss this with my friends and neighbors they all agree that something is different and not in the good way. More
by gut801
Employees Worked With
3
