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Honda of Tenafly - Service Center

Tenafly, NJ

3.5
107 Reviews

107 Reviews of Honda of Tenafly - Service Center

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October 14, 2024

If I could give their Service Department “0” stars I would. They are unprofessional, disorganized, there is NO oversite btwn SVc Mgr and Technician. They are not TRUTHFUL. STAY AWAY!!!!! More

by MOIRACSULLIVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett O'Connor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

MOIRACSULLIVAN responded

You have my information, it’s in your dealer system. Don’t LIE. It’s all there. And I will continue to seek reparations for your dealers inadequacies. Do you want me to upload all of the PDFs with service history, as well as all of the discrepancies as well as lack of Manager oversight with regards to mileage multiple times. Wonder what Honda Corp would think as well as how this would impact your MDF funds. I should have received a call when I left there in June. You are only responding now as I am writing reviews as you so mistakenly have had Michelle Pincay reach out to me to sell my car back to get into a new one and then Jaylynn today to schedule a recall service. I am a widow - trusted you ans I should not have. Honda of Tenafly is the worst. My family bought the first CRX from you. Then an Accord, then 2 Honda Civic hatchbacks - back then you were the dealer - customer service was paramount. Then I bought the Honda Civic Sport Coupe for my boys and it has been in your shop over and over again and your service team is incompetent at best. So YOU call me. And stop lying you and Michelle Martinez have my records. She texted me today.

Oct 15, 2024 -

MOIRACSULLIVAN responded

I look forward to hearing from you tomorrow. I truly hope that Honda of Tenafly and The Dorf family do the right thing.

October 20, 2023

Thank you so much for your wonderful service. We appreciate the you helping us.. God bless you !! More

by vilmaaustero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Manuel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalen Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Honda of Tenafly responded

Hello, Vilmaaustero, and thank you for this wonderful five-star review! We are thrilled our Service Team provided helpful services during your visit. Please reach out to Honda of Tenafly if we can be of any further assistance.

August 16, 2023

Did a cooling system flush i didn't ask for Did a brake fluid flush i did not ask for %507.00 of ____ i didn't ask for More

by slow386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Louis
June 05, 2023

Arnold was very easy to work with He was understanding of our needs and explained everything about the car to us . He was patient and did not try to rush the sale. There was no pressure, just a helpful an More

by ajkimnj
Recommend Dealer
Yes
Employees Worked With
Arnold Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Honda of Tenafly responded

Hello, we appreciate you taking the time to leave us a five-star review. It is great to know that our team was a pleasure to work with and understood all of your needs. We aim to provide high-quality service and care every time. For any additional assistance, please feel free to contact us anytime at Honda of Tenafly.

March 20, 2023

Big fan of Brett. He listens to my needs and is a good communicator. The work there is top notch. They are doing a great job with my 12 year old car. More

by steve_birke
Recommend Dealer
Yes
Employees Worked With
Brett O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Honda of Tenafly responded

We are glad you enjoyed a top-notch customer service working with our Service Team at Honda of Tenafly. Thank you for your positive review and trusting us with your vehicle. We are here if you need any further assistance.

February 07, 2023

Will not honor advertised price of 175 for a drain and fill, told me it cost double. I currently own two Honda’s and will purchase one for my son later this year. So not only have they lost two vehicles t More

by Kevin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anosir
Feb 09, 2023 -

Honda of Tenafly responded

Kevin, Thank you for sharing your feedback with us. I would like to speak with you about the pricing for your recent service visit and your communication with our Service Team. Please reach out to me directly to discuss this further. Best, Michelle Pincay Client Care Manager Honda of Tenafly 201-568-7000 ext 227

Feb 13, 2023 -

Kevin responded

If you are going to put a PUBLIC response then make sure it is truly the correct person responding. As stated previously, it had the price, along with my vehicles VIN and listed it as 9 speed, but they chose not to honor. I do own two Hondas, and plan on purchasing one for my son this year but I will no longer take any of our cars there since they will not honor and have lost my trust.

November 11, 2022

Very knowledgeable and pleasant! Anabel will listen to your needs and offer you a great deal. More

by Erilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabel Vasquez
Nov 13, 2022 -

Honda of Tenafly responded

Hello, we appreciate you for taking the time to give us feedback. Thank you for your business and wonderful review. it is delightful to know our team provided a pleasant experience for you. For any additional help or information, please contact us. Welcome to the Honda of Tenafly family and have a great day.

August 19, 2022

She was an amazing employer! Very respectful and very loyal to their customers! Outstanding Job! More

by kevmal0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Aug 23, 2022 -

Honda of Tenafly responded

Hello! Thank you so much for your 5-Star rating. We at Honda of Tenafly appreciate your business and are here for all of your future automotive needs.

Aug 23, 2022 -

Honda of Tenafly responded

Hello! Thank you so much for your 5-Star rating. We at Honda of Tenafly appreciate your business and are here for all of your future automotive needs.

Aug 23, 2022 -

Honda of Tenafly responded

Hello! Thank you so much for your 5-Star rating. We at Honda of Tenafly appreciate your business and are here for all of your future automotive needs.

Aug 23, 2022 -

Honda of Tenafly responded

Hello! Thank you so much for your 5-Star rating. We at Honda of Tenafly appreciate your business and are here for all of your future automotive needs.

July 07, 2022

Eddie made sure our 2020 Oddyssey was fixed quickly and efficiently. He kept us in the loop on what was going on with the vehicle and gave us timely updates. Thanks to Eddie and the Tenafly Honda team! More

by ROHIT_DURVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Singh
Jul 12, 2022 -

Honda of Tenafly responded

We're pleased to learn that our staff provided a timely and efficient experience during your recent visit. We hope you continue to choose us for all your automotive needs! Welcome to the Honda of Tenafly family.

June 18, 2022

Mr Avila was very pleasant to work with my husband and I came in looking for a specific car/color but when we got there the particular car/color had been sold by the time we got there. We were gonna get ou More

by Gwen604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raul Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Honda of Tenafly responded

Thank you for your wonderful review, Gwen. We are thrilled to learn you were shown a pleasant and professional car buying experience working with our Sales Team. Congratulations on your new vehicle and welcome to the Honda of Tenafly family. Come back and visit us again soon.

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