Honda of Tenafly

Great overall experience. It is always a pleasure to Great overall experience. It is always a pleasure to work with Doug. He is the greatest, the most prepaired for your questions sales person in our Great overall experience. It is always a pleasure to work with Doug. He is the greatest, the most prepaired for your questions sales person in our area. He is also the someone you can trust. We met Doug 14 years ago, when we were looking for our first car.... Now we are back to get our 5th one! This service is second to none. Thank you Doug! More

Well after being blown off in Paramus Honda - It was a pleasure to go to this dealership; we actually called DC Honda of Tenafly for directions in the Paramus dealership. We drove a half hour out of our w pleasure to go to this dealership; we actually called DC Honda of Tenafly for directions in the Paramus dealership. We drove a half hour out of our way; we meet Kristen Tedesco. I could not have asked for a better salesperson. She was very knowledgeable and did not push us at any point of the purchase. She took her time and made sure my wife knew how to work everything in the car. The whole process was great and if anyone is looking for a Honda - follow the road less traveled to DC Honda of Tenafly and see what service is about. After driving away in my new Odysssey - I wanted to pull in to Paramus Honda and go up to the manager there and say" Remember us? The family that you did not want to help. Big Mistake!!" I mean I hear about this bad economy and here I was a guy who wanted to spend money. But I guess because they think that the location will make people buy from them - think again. Service is the most important thing and I will make sure that I tell everyone I know never to set foot in that dealership again. If you want a pleasant experience - forget about location - find out about service and ask Kristen to help you with your new car. More

Kristen Tedesco was extremely friendly and worked with me to the best I could have asked for. I would definatly recommend this dealership to my friends. Matter of fact i alreay have 2 other people going th to the best I could have asked for. I would definatly recommend this dealership to my friends. Matter of fact i alreay have 2 other people going there shortly. The service department was very friendly as well and worked fast when i brought the car back for the Remost start installation. Also, the gentleman Ray in finance was also very friendly and helpful as well. I thank this Dealership very much for there time and effort and friendlyness More

Mark Randall is an excellent service person. We have dealt with Mark for over 10 years now and always appreciate his honesty, friendliness and hard work. We would recommend Mark to anyone. Mark has al dealt with Mark for over 10 years now and always appreciate his honesty, friendliness and hard work. We would recommend Mark to anyone. Mark has always shown us all of the cars that meet our requirements and given us the best deal available. More

When my old car decided to break on me, I decided to go to D&C Honda to check out some options. The staff was very friendly, especially Kristen Tedesco who was my saleswoman. She explained all the options to D&C Honda to check out some options. The staff was very friendly, especially Kristen Tedesco who was my saleswoman. She explained all the options available to me and I decided to lease. Since it was an emergency situation, I was desperate and thought they would hassle me on price, since I am a young woman. This was NOT the case at D&C! Kristen and her manager Mike assured me that I was getting a great value in my purchase. I also did not feel pressure to add anything from the Finance department. When my car insurance was closed for the holiday, they even helped me get new insurance with better service. Overall they helped make my car disaster into a happy car buying experience, especially because this is my first new car purchase!! I highly recommend D&C Honda of Tenafly & especially Kristen Tedesco for anyone interested in a Honda.THANK YOU KRISTEN!! More

It was without a doubt the best car buying experience I have ever had. I called the dealership on Monday and was driving my new 2010 Honda Accord by Tuesday. Ms. Tedesco was a pleasure to work with, making have ever had. I called the dealership on Monday and was driving my new 2010 Honda Accord by Tuesday. Ms. Tedesco was a pleasure to work with, making the experience a true joy. Everything from her product knowledge to making sure the car was cleaned and ready when I arrived. Thank you D&C Honda, and I will refer anyone I know interested in a Honda. And a very special thanks to Ms. Tedesco!!!!!!!! More

I went to D&C Honda to get my GPS repaired in my brand new 2010 Honda Accord EXL. Upon hearing that I did not buy the car from their dealership, they promptly made up an excuse that I would have to go to new 2010 Honda Accord EXL. Upon hearing that I did not buy the car from their dealership, they promptly made up an excuse that I would have to go to the dealership where I bought the GPS, because "only they can fix it." I asked why, the response was "they programmed it a certain way, only they can fix it." It was obviously a classic brush-off tactic. ANY Honda dealership in the USA should be able to fix ANY issue. They had no regard for me as a Honda customer, and I am writing a letter to Honda Corporate to report them. After my terrible experience with D&C Honda of Tenafly, I went to another local dealership who simply said the GPS has to be replaced, which they did for me...it was that simple. It just goes to show that D&C Honda needs training in customer service and is also violating Honda's 3-year warranty terms of service by declining customers who did not buy a car from them. More

This is the third Honda I have leased or purchased through Kristen. She is the best. Kristen is very knowledgeable about the CR-V and helped my wife and I make some difficult decisions like which mod through Kristen. She is the best. Kristen is very knowledgeable about the CR-V and helped my wife and I make some difficult decisions like which model to choose and even what color made the most sense for us (we could not decide on our own). She went over the car with me thoroughly. We are extremely satisfied and and have received several compliments on the car and especially the color. I highly recommend the Honda CR-V and especially Kristen! More

http://www.dealerrater.com/ Funny thing is that I was http://www.dealerrater.com/ Funny thing is that I was having a pretty bad time from dealing with other salespeople at places like Paramus and Mahw http://www.dealerrater.com/ Funny thing is that I was having a pretty bad time from dealing with other salespeople at places like Paramus and Mahwah Honda earlier in the day...I had received prices via e mail then went to buy them and everything changed, by a lot...Spoilers, glass etching...adding all kinds of stuff I didn't want or ask for. I should have gone to this guy in the first place since my buddy Nick referred me to him. Even though it was a bit out of the way I said what the xxxx, let me check it out. I was a little rough on him, I even had a bit of an attitude and said "I'm not buying today" Unlike others that I said that to, he let it go right over his head and just answered every question I had. He put up with all my trick questions. Long story short, He didn't ignore me because I wasn't buying today. This guy "Doug Daniele" knew every inch of the car, the Price, the Finance....didn't stumble and didn't say "let me go ask my manager" ..he was a true gentleman.. he even suggested a lower price car because of the equipment I really didn't need in the higher priced EX ...Guess what, I bought my new CRV that day. As for the price,,,I guess he really saved me $2000 because I bought the lower priced LX. I checked the internet when I got home, the price seemed good, it was right between Kelly's and Edmunds which was alright with me. The rate was 1/4 higher than my credit union though but who needs the paperwork hasssel, and it was only $1.50 more a month anyway....Weather or not he was more or less than another dealer it's hard to tell because I couldn't get a straight answer form the other dealers. None the less when I left I didn't feel like was violated I actually feel like I was consoled and taken care of so give or take a hundred or two on the price, who cares, I left with my new car feeling good!!!! Just stop what your doing and go buy a car from this guy.......On yeah, one thing, I had to wait a half an hour to see him. He is crazy busy so if you don't want to wait you better call ahead of time for an appointment. More

Ater leasing a Honda Pilot from D&C Honda for three years we decided to buy it at the quoted price. I asked the salesperson for a breakdown of the costs. I never received one, Instead I received a figure we decided to buy it at the quoted price. I asked the salesperson for a breakdown of the costs. I never received one, Instead I received a figure with no explanations. After going to the dealer with a cashier's check ready to buy it, I was given a printed paper with a fee unidentified in the total amount that was for $595.00. When questioning it, first I was told it was for a finance charge when I explained we were not financing, the story changed , it was now "dealer policy". When I asked to speak to the manager for an explanation, he refused to even come out of his office to talk to us. The dealership has refused to give us a list of all associated fees and charges for transferring the ownership. I called Honda Financing and they will process the purchase without any fees. Don't believe any thing that the dealer tells you unless its in writing.. I believe an apology or explanation from the dealer is essential Angela Addendum : In all fairness I would like to add that on Sept. 11th and again on Sept 12th, the owner of this dealership,Jeffrey Dorf, called me and apologized profusely for what had happened. He truly seemed upset for what had happened on our previous visit and was livid with his two enmployees for being so secretive in not giving us a full explanation and telling us immediately that a car can be bought from Honda itself without incurring additional charges.. He further promised that their policy will change in their dealing with customers, in the future. Hw further tried to appease us by offering a discount book for car maintenance at no charge to us. I believe he is really trying to maintain a good relatioship with us and I will give him the benefit of the doubt. More