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Honda of Tenafly

Tenafly, NJ

4.8
3,745 Reviews
Honda of Tenafly REAL Benefits and REAL Value to our customers. 1) Security - The Security of our "DRIVE & DECIDE"tm 10 Day Risk-Free Used Car Money Back Guarantee & our "DRIVE & DECIDE"tm 48 Hr. Risk-Free New Car Money Back Guarantee. Exclusively available ONLY at Honda of Tenafly. 5) VALUE - Our competative pricing structure offers our customers real values you can trust. We don't "Hook" you with false cheap price quotes just to "REEL" you in and then surprise you with additional hidden fees. 1) EXPERIENCE - D&C Auto Group is family-owned since 1932. We are the first Honda dealer in New Jersey. Our experience helps us understand your needs better. 2) TRUST - Over 70% of our business is repeat and referral customers. That's twice the national average for car dealers. Our customers know we are straight-forward with no highway games or tricks. 3) EASY - Our low-pressure, no-nonsense business ethic ensures our customers a faster, more pleasant experience without the fuss. 4) PEOPLE - Any business is only as good as its people. Honda of Tenafly is fortunate to attract and keep some of the best people in the business. Our employees have worked here an average of 12 years, some as long as 30 years. Customers get better service from people that know them and care! "Welcome to your Comfort Zone!"
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28 County Road

Tenafly, NJ

07670

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Showing 3,745 reviews

May 10, 2011

The experiance I had with D&C Honda of Tenafly was great the people were very helpfull and understanding in what I was really looking for. Herbie Rosario was one of the first dealers I had ever had More

by Rthenaccord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario , Herbie Rosario Jr.
May 08, 2011

Working with Herbie was a great experience. At no point did I feel pressured to make a hurried purchase, which I greatly appreciated. I was particularly impressed by his service and attitude after the More

by nrgiri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario, Herbie Rosario Jr.
May 06, 2011

I came to this dealership by chance and was greeted by Stephen Steele. I told him I was looking to trade my current vehicle for an Accord. Steven was cordial and wanted to make the sale. He went to his More

by hserber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Steele
May 05, 2011

The leather seats in my 2008 Accord lost color and coating in less than 21/2 years. I brought the car and showed the problem to D&C - 2nd car I got here. I had to make numerous calls to Honda America More

by kcarlesimo
Customer Service
Recommend Dealer
No
Employees Worked With
Rob Galbrecht
Jun 27, 2011 -

Honda of Tenafly responded

Honda of Tenafly wrote on 5/11/2011 5:06:04 PM: Dear Mr. Carlesimo, As I mentioned in my last email, we are concerned that you are displeased with your experience here and we are sorry for any trouble it may have caused you. In that email, I mentioned that I needed time to do research to catch up on the details of your situation. I failed to update you that I needed to speak with our Service Director, who was out for several weeks due to health reasons. This was the cause of the delayed response to you. I take responsibility for this break down. To recap the original situation, at the time of your complaint, your vehicle was out of factory warranty coverage by mileage. Even though Honda's warranty obligation was over, our Service Director used his influence to convince American Honda to cover the cost of the front 2 seat covers in an amount exceeding $1300. His argument stemmed around your loyalty to the Honda product and to D&C Honda of Tenafly. Currently, Honda has not agreed to cover the rear seats. Our Service Director is awaiting a return call from our Honda warranty liaison to re-open your case. I will update you of any new developments on your case. Any further involvement would be beyond the dealership's control and lie completely with American Honda. In general, out-of-warranty issues are decided by American Honda on a case-by-case basis. Because of your loyalty to the dealership, we have overstepped our normal bounds and repaired the front seats. As for the other calls that were not returned to you, it seems that several staff members were involved in your case. Apparently, there was a miscommunication between them as to who was to answer your calls. We apologize for this confusion and are currently discussing changes in our processes to prevent this from happening again. I hope that you understand that D&C Honda placed our best foot forward, within our control, to remedy your problem. The ultimate decision rests on American Honda and we hope that you will acknowledge D&C Honda's involvement and remove any negative comments/responses on our dealership. In the meantime, please call me so we may schedule a time for the owner to see your back seat. Thank you again for your understanding and continued loyalty. Regards, Arthur McCracken Internet Client Services Manager 866-318-8982 D&C Honda of Tenafly

May 03, 2011

To whom it may concern, Kristin, Jerry, Harry and the To whom it may concern, Kristin, Jerry, Harry and the whole crew at D&C Honda was great! I had wonderful experience. Everyone was super friendly an More

by bsmiles224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin and Jerry, Jerry Holmes
May 03, 2011

I would highly recommend Kristen and D&C Honda of Tenafly to anyone interested in purchasing/leasing a vehicle. I was there to buy out my currently leased honda accord. Kristen was extremely helpful More

by kmp53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen Tedesco
May 03, 2011

Kristen Tedesco was a pleasure to work with when it came to leasing a new car for my daughter. She is friendly, professional and made the entire process painless and stress free. I would refer anyone I know More

by michetty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen & Harry
May 02, 2011

This was my second time to lease a Honda at D&C and to work with Herbie Rosario. Herbie and all of the rest of the D&C crew are professionals. Herbie is friendly, efficient and knowledgeable. The se More

by Tea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario, Herbie Rosario Jr.
April 27, 2011

My intention was just an inquiry when I visited Honda of Tenafly and spoke with their salesperson Herbie but I end up signing a paper purchasing a new car. Herbie helped a lot in making my decision.I agree More

by rdj1558
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario, Herbie Rosario Jr.
April 27, 2011

Kristen and the D&C crew were great. I quickly received a fair price quote via the internet and a follow up call from Kristen asking if I had any questions. When I went in, Kristen took very good More

by litlralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen Tedesco
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