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Honda of Tenafly

Tenafly, NJ

4.8
3,746 Reviews
Honda of Tenafly REAL Benefits and REAL Value to our customers. 1) Security - The Security of our "DRIVE & DECIDE"tm 10 Day Risk-Free Used Car Money Back Guarantee & our "DRIVE & DECIDE"tm 48 Hr. Risk-Free New Car Money Back Guarantee. Exclusively available ONLY at Honda of Tenafly. 5) VALUE - Our competative pricing structure offers our customers real values you can trust. We don't "Hook" you with false cheap price quotes just to "REEL" you in and then surprise you with additional hidden fees. 1) EXPERIENCE - D&C Auto Group is family-owned since 1932. We are the first Honda dealer in New Jersey. Our experience helps us understand your needs better. 2) TRUST - Over 70% of our business is repeat and referral customers. That's twice the national average for car dealers. Our customers know we are straight-forward with no highway games or tricks. 3) EASY - Our low-pressure, no-nonsense business ethic ensures our customers a faster, more pleasant experience without the fuss. 4) PEOPLE - Any business is only as good as its people. Honda of Tenafly is fortunate to attract and keep some of the best people in the business. Our employees have worked here an average of 12 years, some as long as 30 years. Customers get better service from people that know them and care! "Welcome to your Comfort Zone!"
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28 County Road

Tenafly, NJ

07670

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Showing 3,746 reviews

February 24, 2013

muy agradesido con el trato i la amabilidad de el caballero herbie rosario me esplico todo corecta mente este dealer lo recomendaria a cuarquier persona que dese comprar un veiculo gracia herbie mi p More

by ederneli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
herbie rosario, Herbie Rosario Jr.
February 24, 2013

We were very excited about the fact they had the model we were looking for and they offered a fair trade and decent price. That it where the experience fell apart. They proved to be totally incompentent in o More

by JoeTrilling
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Holmes
February 22, 2013

This dealership sucks! They have a live chat feature, I ask for information on a specific vehicle that I am looking to purchase before their deal ends on March 4th and they are unable to provide me with th More

by HondaPilotchick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marissa - Live Chat
Mar 11, 2013 -

Honda of Tenafly responded

I am very sorry that you did not receive the high level of service that our reputation is built on. In an effort to offer greater convenience to our customers, we employ a third party chat program manned by LIVE operators during normal business hours. They are NOT Honda of Tenafly employees nor do they work out of this location. All chat transcripts are forwarded to the appropriate and actual dealership employees to provide the answers the chatter requested. I’ve launched an investigation into their procedures in an effort to improve customer experience. Additionally, we work hard in hopes to offer every customer a high level of service and transparency. If you offered us another opportunity to earn your business, I would ensure a manager was directly involved to guarantee your satisfaction. I welcome your call to discuss your experience further. You can call me at 201-569-5515. Drive Safe, Arthur McCracken Internet Client Services Manager Honda of Tenafly

Mar 11, 2013 -

HondaPilotchick responded

Beware of the fake reviews that are posted here giving this dealership 5 stars. I on the other hand am a REAL customer, REAL Bergen County resident and REAL Honda Pilot owner. Check them out and waste their time getting information and then go to another dealership because I guarantee you there is a HUGE difference! For those interested the other dealerships in the area are in Paramus (DCH - they were straight up and honest from a recent phone call but I haven't physically gone in yet to discuss my lease ending, etc. their pricing over the phone was the best), Mahwah (Mahwah Honda), Hudson Honda (I haven't gone in to their location but have called on the phone and so far they are not playing games and seem to honor the corporate deals and televised commercials), Nanuet (this is where I got my Honda Pilot first time around after my first negative experience with Tenafly Honda 3 years ago). These are the dealerships that I know of in the area of Bergen County so for all REAL customers I hope you find this information useful. Good Luck!

February 18, 2013

Smooth transaction fom start to finish. By far the greatest car dealership experience I have ever had. Herbie Rosario was wonderful to work with. I would recommend this dealership to anyone. More

by Blondiej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario Jr., Harry Sagong
February 08, 2013

I went into the dealership in the morning and found the perfect car within 10 minutes. Herbie was honest and knowledgable about the car we test drove. We had a few other cars in mind but with his help we w More

by mtm115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario Jr., Harry Sagong
February 07, 2013

I am very appratiat all work that was don by Herbie in order to help us get a new car in very short time - in two days. He quicly responded my quots request about 3 different models, called for appoitm More

by Vprity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario Jr.
February 07, 2013

Everything went well. Thank you to the person in the credit department who worked with us as well and helped the process go by quickly. More

by KendraNowlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario Jr.
February 06, 2013

The best place ever to have your first new car.... The service is very good. I will recommend this dealer to anyone... MUCH BETTER THEN THE ONE IN WNY...... Just make sure u ask for herbie rosario... More

by jpzwnynj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario Jr.
February 01, 2013

Herbie was very kind and professional. For me as someone that is new to this country, Herbie was patient and provided detailed explanation as for how things are working here. Herbie was open and friendly. I More

by nahumcohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbie Rosario Jr.
January 30, 2013

Although a lengthy process Mark made it as painless as possible. He was patient and honest. Allowed us to go for lunch while the process was going on. He has a good sense of humor as well as personable. More

by Thomas Ernst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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