Honda of Superstition Springs - Service Center

Service has become an issue. I’m not writing about the car or issues with the car. Repairs happen. What this review is about is the total lack of customer service within the ser I’m not writing about the car or issues with the car. Repairs happen. What this review is about is the total lack of customer service within the service department. If you buy a Honda do not get it serviced here. More

First time service just excellent! As a first time new owner of a Honda CR-V needing damage service, I was very impressed with the handling of the Service Department. Having been under As a first time new owner of a Honda CR-V needing damage service, I was very impressed with the handling of the Service Department. Having been under a lot of stress, everyone was very attentive and understanding in dealing with our situation. The repair was completed to our complete satisfaction. Thanks everyone, Manfred Helsper More

Great Experience! Great People! We went in to have our Fit Serviced and left with a new CRV. It was a great experience Mike Lacey and Amir Fallahi were fantastic to work with. We wou We went in to have our Fit Serviced and left with a new CRV. It was a great experience Mike Lacey and Amir Fallahi were fantastic to work with. We would highly recommend them!😀 More

Super Service I was a first time Honda buyer at HSS last year, and this weekend was my first time bringing in my car for service (wife did the last time the oil nee I was a first time Honda buyer at HSS last year, and this weekend was my first time bringing in my car for service (wife did the last time the oil needed changing). Well, one of the tires got over inflated (sensor was OK when I left the shop) and the light came on while driving to work Monday morning. I brought the car back to HSS at 4:45 PM Monday (no appointment) and when I arrived I was told to enter the service area and wait for someone to help me. Not two minutes later Tommy Durante sees me and asks if I've been helped. I explained the situation and without hesitation he gets my car back to check for nails and correct the issue. Lucky for me there were no nails and the tire pressure was corrected in less time than it would've taken me to test the pressure on one tire. Thanks to Tommy, I was home at my usual time with the peace of mind that all is well with my 2017 Honda Accord. I wasn't sure what reaction I'd get with my problem and the fact that it was a very busy time of day for the service department. Thank you Tommy, you've done a great service to Honda of Superstition Springs! More

Bad Experience I'm Service Department I went to this dealership for the last 17 years and they WERE great. For the past year, I have been told one story about something being wrong that wa I went to this dealership for the last 17 years and they WERE great. For the past year, I have been told one story about something being wrong that was under warranty by purchasing from them, surprising the service rep, then the next visit, it was fine suddenly. I was told that the"timing belt is slipping". I was later told this last visit that doesn't happen. It would break. My last visit, they broke my cruise control button that pressed in and worked fine on the way there. Then after a service rep put a new leather steering wheel cover on, all the sudden, the button wouldn't press in after we left and I tried using it, so I couldn't use it anymore. They denied responsibility. Also, they caused an oil leak and told me it was already leaking and would cost $1900 to repair. Corporate told me to go to another Honda dealership to verify. The manager took the situation over at the dealership from the device rep who was doing fine, which I think was in bad taste and extremely unprofessional. On another previous visit, when I got my car aligned after a bumper hit, they also told me my steering column threading needed redone for $800, then the next few visits, their multi point inspection found nothing wrong in that area. This was even a note on a paper then disregarded the next visit. This is crazy! Since corporate can't take care of their problems with one call, I told them I'm done with Honda and will go elsewhere to take care of this. Incidently, the part for the cruise control OEM I found for about $15, and they wanted to charge me over $300 to fix it. This is how they deal with you, BUT TEXT AND EMAIL ME TO BUT A NEW CAR THE SAME DAY OF BAD SERVICE! No thank you. After the response from the dealership below, I contacted them and relayed the information again. After that, nothing happened. They broke my cruise control and didn't take any responsibility and they dot care how much they over price you for anything on top of that, but text and emailed me, as well as mailed me flyers to get a new car. Terrible dealership and I will never buy a Honda again because of this experience. They also told me my front left headlight replacement would be $5 by Jason there. They cared me over $21. They are liars and unethical business people. More

Do not get your Honda repaired at Honda Superstition Springs Went into Honda with an unusual sound in my engine. They diagnosed it as the power steering pump. Charged me $661 and guaranteed the sound would be go Went into Honda with an unusual sound in my engine. They diagnosed it as the power steering pump. Charged me $661 and guaranteed the sound would be gone. It was not gone. Went back and they did some work on the serpentine belt. Sound was still there. Today they told me that I needed a new water pump for $680 but they would take $80 off. And that would get rid of the sound. Another Honda dealer said that their price was under $600 without any deal. Do not get your work done at Honda Superstition Springs they're very nice but they don't guarantee their work More