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Honda of Superstition Springs - Service Center
Mesa, AZ
133 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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133 Reviews of Honda of Superstition Springs - Service Center
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August 16, 2023
very professional and the serice was quick and eazy would 100% recommend to my friends 100% recommend to my friends More
by georgepedraza10
Employees Worked With
May 26, 2023
All of my dash lights went crazy. I went to this dealer and was told it would take about 4 hours so don’t plan to wait for it. I was there at 8am appointment time but decided to wai I went to this dealer and was told it would take about 4 hours so don’t plan to wait for it. I was there at 8am appointment time but decided to wait around. At 10am the car had not moved. At 10:45 it was in the bay and mechanic said it would be a short while. Service advisor came out and said front camera was bad and needed to be replaced. Camera and alignment would be $1600 plus tax. I could still drive the car so I refused. When I got home in Canada, I went to my dealer Centennial Honda. They did an alignment on the camera and charged $109.50, Canadian, which is about $80 U.S. dollars. I have all of this on paper which I can provide as proof. I tried to leave a review on their page but they don’t allow that, not much wonder! I don’t know why Angelo’s name came up for a rating. I don’t believe I even dealt with him and I certainly did not give him a one star rating. More
by mac
Employees Worked With
May 10, 2023
Preventative Maintenance is something I have practiced for the last two decades and the dealerships have always provided great service and never had a problem accepting my business. BUT today at Supersti for the last two decades and the dealerships have always provided great service and never had a problem accepting my business. BUT today at Superstition Honda, I had an appointment that I created online and I received someone other than my usual advisor. I was told by the advisor I was assigned to that my car did not need any service because my oil was still at 50% and I questioned him about “preventative maintenance.” He told me that my oil will probably only be changed once a year or until it gets to 15%. And that my next maintenance will be when the 100K schedule. He has been going through my odometer showing me my oil readings. And by doing so, he would of seen that my car was at 102K and that was one of the reasons I brought it to be serviced. By this time, I have lost all trust and respect for this man that I do not want him to have anything else to do with my car so I just listened to him and left. I will just go back in a few months to the trusted advisor, Mike Marks, who has never told me that I should not service my car. And Mike knows that when I set the online reservation, the details are not specific enough, so I likely just choose oil and then let Mike know what else I am looking to have done as well as his consultation on whatever else may be needed. I do not mind spending the money and Mike does not mind accepting the money for Honda Superstition Springs. Two things occurred this morning, either the advisor that was assigned to me this morning did not want to add me to his list of work and/or they are having labor shortages as well and will try to weed out any business they can to slow the flow of work. All I know is I am a customer who believes in applying preventative maintenance to my car providing security in knowing that it is where it needs to be and I am willing to pay a business to provide that for me. That did not happen today. Today through this advisor the business said, I do not want your money. WOW! As well as, they email you about service reminders through Carfax which stated I was overdue for a tire rotation, something I was going to have done. Why even send the emails, if you do not want the business? Really? More
by pmd2
Employees Worked With
April 30, 2023
Do NOT buy a Honda. 100% Do NOT buy an extended warranty because they will try to rip you off before telling you the problem. Also the service team is very incompetent 100% Do NOT buy an extended warranty because they will try to rip you off before telling you the problem. Also the service team is very incompetent and inexperienced. Stay far far far away. More
by BenDover
Employees Worked With
Other Employees :
Tommy, Dakota, Carter
July 23, 2022
Horrible service not only was service poor they left all kinds of trash inside my vehicle that I just had detailed. When I purchased the car they scratch it editing there auto butler service and I thot mayb kinds of trash inside my vehicle that I just had detailed. When I purchased the car they scratch it editing there auto butler service and I thot maybe the service dept got better but 6 years later they are still very rude to clients and they do horrible service. More
by Stark
July 23, 2022
I had to bring my car in for battery check. I was welcomed as soon as I got there and was assisted immediately, even though my appointment was scheduled a couple days later in the week. I re I was welcomed as soon as I got there and was assisted immediately, even though my appointment was scheduled a couple days later in the week. I really appreciate the flexibility Dakota showed and how clear and thorough he was about my car's needs. He was very kind as well. Thank you so much for the great service! More
by YS
Employees Worked With
Dakota
June 24, 2022
Outstanding service today - even on a Saturday! Dead battery under Honda's full replacement program that Dakota sold me on a couple years ago! Happy I listened to him! Today, Mike checked us in - Dead battery under Honda's full replacement program that Dakota sold me on a couple years ago! Happy I listened to him! Today, Mike checked us in - so polite and ended up replacing the battery himself! Mike is the kind of person every employer dreams of having! Thanks, Mike for your up-beat customer service! Thanks, Honda for another perfect visit! Ps, thanks for holding doors open and for a neat looking staff, too! More
by Jayne N.
Employees Worked With
Mike Marks
October 24, 2021
I’ve been doing to this dealership for the past 7 years and they always take great care of me! The manager Tommy is always very helpful and Bryan and Jason are usually the ones who help me out and make su and they always take great care of me! The manager Tommy is always very helpful and Bryan and Jason are usually the ones who help me out and make sure the service is done in a timely manner. More
by Danyella
Employees Worked With
Bryan, Jason, Tommy
August 25, 2021
What? I can't give 10 stars to the Service Center at Honda of Superstition Springs? They deserve it - with a special shoutout to the Service Director, Tommy Durante. I purchased my CR-V in 2013 and it's Honda of Superstition Springs? They deserve it - with a special shoutout to the Service Director, Tommy Durante. I purchased my CR-V in 2013 and it's still running like the day I drove it off their lot. Many thanks to Tommy and his service team for making this happen! More
by GailC
Employees Worked With
Tommy Durante
