Honda of Superstition Springs - Service Center

Hi Greg, My name is John Angell and I have had the Hi Greg, My name is John Angell and I have had the pleasure of doing business with Honda for some time. I have not had the experience that I trul Hi Greg, My name is John Angell and I have had the pleasure of doing business with Honda for some time. I have not had the experience that I truly thought was behind your brand. I want you to know that I am a customer service manager in a different industry. Customer service is a forgotten skill. It seems like true customer service does not exist if you have any type of sales involved. You have an employee that has absolutely earned my respect which is hard to do. This employee met me at the door, listened as I tried to explain what I thought was wrong with my van. I know that I must have sounded like an idiot trying to duplicate the sound the van was making but he did not laugh. He just typed what I said and looked at my warranty info. He did not waste my time he had me in a rental car and on my way home with confidence that he would find the problem and let me know how much it would cost before he did any work on it. Not to my surprise when he called he had a list of things that he recommended. Normally I would not have Honda do anything other than the warranty work. Something told me to trust your employee. When Alonso called me and told me what was wrong with my van and his plan for fixing it, I truly sat back and listened and did not feel like I was getting ready for combat. He also said that I needed brakes and a filter for my AC he did not try to close me and then redirect me and then try to tie me down to a price. Alonso just laid out the whys behind the what, and sold me on the service that would be provided. He was straight forward and honest. I did have the brakes done but not the filter as I am not a rich man. I felt that the price was high but it needed to be done. To cut to the bottom line, I have never had any reason to trust a dealership. Alonso Molina has now given me a reason. Please forward this email to anyone above you that could help get Alonso recognized for a job well done and taking the Honda brand to the level I expect. You need to pay him what he is worth, and keep him very happy. For if I call and he is not working there I will take my business where he is working to get the service I have only seen him provide. Sincerely, John Angell More

These folks are okay. But they possess bi-polar tendencies. First they are up and then the don't give a doggone. Example, I have had five window regulators replaced in the short life of my vehicle. tendencies. First they are up and then the don't give a doggone. Example, I have had five window regulators replaced in the short life of my vehicle. The response I received when I asked the obvious question "is this unusual" was met with a belittling, patronizing and even sarcastic response. If you are up for a good deal but some abuse to follow, these are the guys to go to. More

I purchased my car from Honda of superstition spring a year and a half ago. The car I purchased came with a 2 year 100mile extended warranty. I though I was getting a pretty good deal. I have had little p year and a half ago. The car I purchased came with a 2 year 100mile extended warranty. I though I was getting a pretty good deal. I have had little problems with the car until just recently. My warranty will expire in 15k or a matter of months. The transmission in my car has started to malfunction. Taking the advice of the service department, I had the fluid changed to verify that wasn't the problem, before risking the RIDICULOUS $110 diagnostic FEE. So I had the fluid changed and the malfunction persisted. I took my car to Honda of Superstition springs to have it diagnosed for warranty repair. They told me it would cost $200 if it is covered under warranty, and $110 if its not and they do nothing. I waited 2 days for there tech to diagnose it, and to call an "inspector" to diagnose it again. The transmission malfunctioned for the tech but not the "inspector" and the denied the claim. The chose not to charge me $110, so I left it with them again, and reiterated that the transmission had to be cold to malfunction completely. I waited 2 more days. This time I rode with the "inspector" and the transmission did malfunction with the inspector and the tech in the car. The transmission grinds in 3rd and 5th. The inspector claims there was a leak on the transmission, leading to the transmission being under filled damaging the syncros. When in fact there is fluid coming out of the breather at the top of the transmission because the tech at the dealership who changed the fluid, overfilled the transmission. More