Honda of Superstition Springs - Service Center

Had an issue and they took some extra time to resolve it. This is my first honda as I have always driven VW. You would figure that the level of attention to purchasing a $50,000 Honda Odyssey would be similar This is my first honda as I have always driven VW. You would figure that the level of attention to purchasing a $50,000 Honda Odyssey would be similar to that of a purchase at Lexus, BMW, Mercedes ect. No loaner program is a real burden. If you want someone to actually care about your car, get to know the people in the service department and pick a service person to use every time. This helps them get to know you and to know your vehicle. I have though found some really good people and can suggest then to you. James Macias is the Service Marketing Manager and I can tell you that he is top notch. As he is not the guy you will be dealing with directly, he gave me a service advisor named Tommy who was very thorough and kept me up to date on the repairs. I think that if you get the time to say hello, and take a minute that you too can create the relationship necessary to make you want to stay with a dealer. Would still like to see a loaner program. More

PRRRRFECT BEING FROM OUT OF TOWN & HAVING A SHIMMY AT HIGHWAY SPEEDS WHEN BRAKING ONCE IN A WHILE I THOUGHT OH NO WHY ME. BUT TOOK MY 2011 ODYSSEY 48,000 MILES BEING FROM OUT OF TOWN & HAVING A SHIMMY AT HIGHWAY SPEEDS WHEN BRAKING ONCE IN A WHILE I THOUGHT OH NO WHY ME. BUT TOOK MY 2011 ODYSSEY 48,000 MILES TO SUPERSTITION HONDA & THE EXPERIENCE COULD NOT HAVE BEEN BETTER.AFTER BEING MET AT THE DOOR BY CHRIS ESTRADA &TALKING TO HIM FOR A FEW MINUTES I FELT A LOT MORE AT EASE. ( LOOK OUT MANAGEMENT PEOPLE HE WILL BE IN CHARGE SHORTLY IF HE KEEPS UP THE GREAT JOB HE DID FOR ME .) HAD NORMAL SERVICE OF FLUID CHANGES DONE AT SUPERSTITION AT A REASONABLE PRICE BY A GREAT TECH WHO SHOWED PRIDE IN HIS WORK . THE TRIP HOME WAS A LOT MORE RELAXING KNOWING THE WORK WAS DONE . More

Oversold service work! I recently took my '08 Odyssey to this dealership. I realize that Honda Canada and Honda U.S. are not the same. But I expected the same type of Cust I recently took my '08 Odyssey to this dealership. I realize that Honda Canada and Honda U.S. are not the same. But I expected the same type of Customer Service from Superstition Springs Honda. I have dealt with this dealership with two different Odysseys for 10 years and had never run into this type of problem. I went to Honda to have my brakes checked before traveling home. The result was a fairly comprehensive "diagnostic" of the vehicle. I was informed that the rear brakes were at 20%, the front brakes were at 80% but should be replaced because they were after-market are were damaging the rotors, the serpentine timing belt should be replaced (there are no cracks in the belt and was recently replaced), the cabin filter was dirty (replaced three weeks ago) and the front lower control arm bushings should be done as they are getting close to the frame. I obviously went and got another opinion, had the rear brakes done and saved about $2200 US. Dollars. More

Auto Butler The representative at Honda Superstition Springs (Mesa, AZ) was Trent Hegelheimer and he was wonderfully informative and friendly. He took us through The representative at Honda Superstition Springs (Mesa, AZ) was Trent Hegelheimer and he was wonderfully informative and friendly. He took us through the process and answered all of our questions. He also offered many of the other services that this dealership provides. Thanks so much, Trent. More

completely incompetent Because I proximity I keep going to this horrific place...no more. I am always less than impressed and they always prove to be incompetent. I bought Because I proximity I keep going to this horrific place...no more. I am always less than impressed and they always prove to be incompetent. I bought an extended warranty there and a year later it still hasn't been put "in the system" but they certainly took my $2739 for it! In July they took 3 days to dig it out of a warehouse somewhere to find out that I did indeed purchase one. Here it is 3 months later and it's still not in the darned system. ALSO I found out that even if it was in the system I wouldn't be able to use it at other Honda dealerships. PLUS the "work" they did do didn't even fix the problems I was having. AND the "detail" that they did for me (for the low low price of $100, a discount because of all the trouble) was the worst detail I've ever had. Proximity or not I'm done giving this place another single second of my time and business. More

Done with this dealer and service department My wife and I have purchased 6 new and used Hondas from this dealership in the last 10 years. I'm just tired of having to explain, follow up and go ou My wife and I have purchased 6 new and used Hondas from this dealership in the last 10 years. I'm just tired of having to explain, follow up and go out of my way to get repairs done, get warranty items repaired. We now are down to a 2011 Pilot and I'm getting rid of it. Got the wife an Infiniti Q50 and the dealership is great. Was considering trading the 2011 Pilot for a new one. When we bought the pilot new was told no one was going to make in dash GPS anymore. They sold me a third party GPS that is in part of the mirror. It's never worked right. Took it in several times the first week. It's never been fixed. We just stopped using it. On one car SS Honda sold me an extended tire warranty. Had a tire go bad and was told by service it was covered. After a phone call was told it was valid. Had to take another day from work off to go back. Was told 5 days ago the GM would call me to discuss a trade. No one ever called me...this was in response to my e-mail to them about my issues. Basically they just ignore you. Spend your money some where else. Service and honesty went downhill at this place. Was going to contact Honda USA but decided why waste the effort. More

I have taken my Honda Pilot in to this dealership for routine oil changes and repairs from usual wear and tear since the time of purchase. Friends and family have recommended local shops and garages to routine oil changes and repairs from usual wear and tear since the time of purchase. Friends and family have recommended local shops and garages to me, but I have consistently had prompt, courteous service from the Service Team at this Dealership and I am not willing to give that up. Ask for Peter and you will consistently find a bright, honest, professional interaction with someone you can trust with any question or need you have with your car. More

Avoid Service Department. Nothing short of fraudulent. There was a recall notice on my 2007 accord to replace the power steering hose. I took the car in and the work was done. I have documents stating the There was a recall notice on my 2007 accord to replace the power steering hose. I took the car in and the work was done. I have documents stating the recall work was complete. They also told me my rear brakes were almost gone. I measured the brakes when I got home and still had 5mm left on each pad. Today when I was having my timing belt replaced at another honda dealership, they popped the hood and noticed the power steering hose. They told me there was a recall and I should get this done while I was there. i explained that I had it done. He showed me the parts and explained that they replaced the hose with another of the recalled design. WOW!!! If you are worried about scammers and are not very knowledgable about cars, avoid this place. They ARE out to scam you. More

This past Saturday, April 6, 2013, I took my 2007 Honda Odyssey in for Service. I needed new front brake pads and upon inspection they found my timing belt needed replacement. In first making the appointm Odyssey in for Service. I needed new front brake pads and upon inspection they found my timing belt needed replacement. In first making the appointment a few days prior I was directed to ‘Yvette’ in the Service department. We was wonderfully helpful and personal. Upon bringing the vehicle in she greeted me very quickly, called me later for verification, reviewed my bill and was able to leverage me a few discounts on the service charges, and kind enough to kibitz and joke with me (she is a very nice person) while waiting for my vehicle to be washed – another nice little perk. Overall a 10 out of 10 customer service experience!… JGH More