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Honda of Superstition Springs - Service Center
Mesa, AZ
134 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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134 Reviews of Honda of Superstition Springs - Service Center
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May 26, 2015
Oil Chabge Very thankful the service was fast and friendly that was provided. I will continue to have my vehicle serviced at Superstition Honda in the future. Very thankful the service was fast and friendly that was provided. I will continue to have my vehicle serviced at Superstition Honda in the future. More
by Eritchey
Employees Worked With
Tommy Duarte
May 25, 2015
B1 Service 2009 Accord LX SDN Tommy the service rep was great. Overall a very positive experience and overview of my vehicle's future needs. Tommy the service rep was great. Overall a very positive experience and overview of my vehicle's future needs. More
by Twilight Ghost
Employees Worked With
Joe Clark
May 25, 2015
Peter was very helpful My service was good, Peter assisted me as soon as I came into the Service Department and dealt with my need quickly and efficiently. I had a limited t My service was good, Peter assisted me as soon as I came into the Service Department and dealt with my need quickly and efficiently. I had a limited time to have to wait. More
by caregiver
Employees Worked With
Peter
May 24, 2015
Very good customer service. Scott Pfeiffer had wonderful customer service. He kept me inform of the progress of getting my car service and let me know that my car had a recall o Scott Pfeiffer had wonderful customer service. He kept me inform of the progress of getting my car service and let me know that my car had a recall on the air bag and had it replaced. I was very pleased. More
by mmm777
Employees Worked With
Scott Pfeiffer
May 21, 2015
They are very good Is the best area for service.they are very good profesional and kindly.They have good personalities. Is the best area for service.they are very good profesional and kindly.They have good personalities. More
by nsn121
May 17, 2015
Technology support from Trent Driving a Pilot, I had numerous tech questions and was blessed to meet Trent! Wow, what an asset to the Honda dealership! He really knows his IT stu Driving a Pilot, I had numerous tech questions and was blessed to meet Trent! Wow, what an asset to the Honda dealership! He really knows his IT stuff plus demonstrated great people skills. He was so excited to teach. Having been a teacher for 35 years I found this exprience with Trent so meaningful and it speaks volumes for the dealership ! Good job Honda for providing this service and making a customer very happy. Sincerely, Jeanne Foss More
by jeanne2015
Employees Worked With
Trent Hegelheimer
April 15, 2015
dealer is too shady I brought my 02 Civic in because my SRS light came on. I was told that it was just a rear seatbelt that was covered under warranty. So I came back a f I brought my 02 Civic in because my SRS light came on. I was told that it was just a rear seatbelt that was covered under warranty. So I came back a few days later when the part arrived and they installed it, turned off the SRS light and I was on my way. A week later the light came back on and I took it back and this time it was for my airbags that were under warranty. They replaced my airbag and told me they needed to do a $100+ diagnostics to find out why my SRS light was on. I refused to pay that and they said it was one of two things and each potential problem was a $1000+ fix. I understand this is a business, but it had been my 3rd time visiting this dealer for one problem, and I still didn't get an answer. It would be a shame if I had visited this dealership 3 times for a safety concern (SRS light) and somehow been involved in an accident where my airbag didn't work... To me this just says that they care more about money than customer safety and satisfaction. I did give them a low rating in a follow up email, and I received a phone call asking to trade my civic in for a new car? Yeah right. I love my civic but I will never ever do any business with them. They are too shady for my liking. On a side note, my coworker has had bad experiences with this same dealer. More
by 02civic
April 07, 2015
Had an issue and they took some extra time to resolve it. This is my first honda as I have always driven VW. You would figure that the level of attention to purchasing a $50,000 Honda Odyssey would be similar This is my first honda as I have always driven VW. You would figure that the level of attention to purchasing a $50,000 Honda Odyssey would be similar to that of a purchase at Lexus, BMW, Mercedes ect. No loaner program is a real burden. If you want someone to actually care about your car, get to know the people in the service department and pick a service person to use every time. This helps them get to know you and to know your vehicle. I have though found some really good people and can suggest then to you. James Macias is the Service Marketing Manager and I can tell you that he is top notch. As he is not the guy you will be dealing with directly, he gave me a service advisor named Tommy who was very thorough and kept me up to date on the repairs. I think that if you get the time to say hello, and take a minute that you too can create the relationship necessary to make you want to stay with a dealer. Would still like to see a loaner program. More
by Chrispantier
Employees Worked With
James Macias
March 03, 2015
PRRRRFECT BEING FROM OUT OF TOWN & HAVING A SHIMMY AT HIGHWAY SPEEDS WHEN BRAKING ONCE IN A WHILE I THOUGHT OH NO WHY ME. BUT TOOK MY 2011 ODYSSEY 48,000 MILES BEING FROM OUT OF TOWN & HAVING A SHIMMY AT HIGHWAY SPEEDS WHEN BRAKING ONCE IN A WHILE I THOUGHT OH NO WHY ME. BUT TOOK MY 2011 ODYSSEY 48,000 MILES TO SUPERSTITION HONDA & THE EXPERIENCE COULD NOT HAVE BEEN BETTER.AFTER BEING MET AT THE DOOR BY CHRIS ESTRADA &TALKING TO HIM FOR A FEW MINUTES I FELT A LOT MORE AT EASE. ( LOOK OUT MANAGEMENT PEOPLE HE WILL BE IN CHARGE SHORTLY IF HE KEEPS UP THE GREAT JOB HE DID FOR ME .) HAD NORMAL SERVICE OF FLUID CHANGES DONE AT SUPERSTITION AT A REASONABLE PRICE BY A GREAT TECH WHO SHOWED PRIDE IN HIS WORK . THE TRIP HOME WAS A LOT MORE RELAXING KNOWING THE WORK WAS DONE . More
by J.C. SCHULTZ
Employees Worked With
CHRIS ESTRADA
January 12, 2015
Oversold service work! I recently took my '08 Odyssey to this dealership. I realize that Honda Canada and Honda U.S. are not the same. But I expected the same type of Cust I recently took my '08 Odyssey to this dealership. I realize that Honda Canada and Honda U.S. are not the same. But I expected the same type of Customer Service from Superstition Springs Honda. I have dealt with this dealership with two different Odysseys for 10 years and had never run into this type of problem. I went to Honda to have my brakes checked before traveling home. The result was a fairly comprehensive "diagnostic" of the vehicle. I was informed that the rear brakes were at 20%, the front brakes were at 80% but should be replaced because they were after-market are were damaging the rotors, the serpentine timing belt should be replaced (there are no cracks in the belt and was recently replaced), the cabin filter was dirty (replaced three weeks ago) and the front lower control arm bushings should be done as they are getting close to the frame. I obviously went and got another opinion, had the rear brakes done and saved about $2200 US. Dollars. More
by oldguy
Employees Worked With
Clint
