Honda of Superstition Springs - Service Center

I have been going to this Honda dealership for 7 years and in my experience has always been top tier. After my first service advisor parted from Honda I wasn’t to open to the idea of having a new service and in my experience has always been top tier. After my first service advisor parted from Honda I wasn’t to open to the idea of having a new service advisor. For 4 years now I have experienced service with Jason Kobayashi and the guy never disappoints. The professionalism and attention to detail when deciphering my vehicle needs are always met along with taking the time to circle back on comments I may have made during my last visit. Jason is very personable and very customer focused. Jason provides guidance on vehicle necessities where he takes the time to break down in detail and expands on terminology for me as I don’t know much about vehicles. Highly recommend requesting for Jason as he is truly going to look out for you. More

Toby is a great service advisor and helped me get my new civic checked out for an issue I was having. He was very communicative and informative through the whole process. 10/10 service experience. civic checked out for an issue I was having. He was very communicative and informative through the whole process. 10/10 service experience. More

We have tried to work with them several times. They are awful. We have 2 open recalls that we can't seem to get them to fix. Twice we called and scheduled times and they promised we could have a l They are awful. We have 2 open recalls that we can't seem to get them to fix. Twice we called and scheduled times and they promised we could have a loaner while they took time to do the recalls. When we showed up for the appointment they said they don't do loaners. But for some reason they keep promising them. They said a manager would contact us but they never did. Go figure. So this time we made arrangements for ourselves so we could leave the vehicle. Then they call us after we have left the vehicle saying your car is in great shape! It needs $3,000 in repairs though... and we can't do one of the recalls unless you do one of the repairs. The recall is a legitimate safety concern that is malfunctioning in our car, and they just want to make money off of us. Im not sure how or who to complain to but i would think that it would be mandatory for them to replace something that is malfunctioning and is a safety concern. These people are a joke More

I have been with this Honda dealership for six years and always got excellent service in all areas. Yesterday I had my car serviced I had to wait only 20minutes for total 6 month new car service. always got excellent service in all areas. Yesterday I had my car serviced I had to wait only 20minutes for total 6 month new car service. More

I am giving this dealership and Michael Lacy a 5 star review. I was in a car crisis at 8am this morning and Michael so kindly went out of his way to help me. From opening the door before starting time af review. I was in a car crisis at 8am this morning and Michael so kindly went out of his way to help me. From opening the door before starting time after my insistent pounding, to his caring, thoughtful, calming attitude during my mini-crisis. He helped me to work step by step to achieve the result I needed…getting my car from where it sat with a dead battery to their dealership. My car is out of warranty and he didn’t need to do anything for me. But he patiently helped me work through processes I needed to do. I can’t speak highly enough of him and this dealership. As staff arrived Michael explained what my situation was and everyone was so kind. This is my second car purchased through this dealership in the last 10 years. 5 star service through all processes. Buying and financing, service and now this above and beyond the call by Michael Lacy. The dealership has a Council of Sales Leadership Award of Silver; it definitely deserves a gold or platinum award. And I will definitely buy my next car from here and recommend them to friends or relatives who are in the market for a car! More

On 10/3/23 I my 2018 Honda Ridgeline in for wire harness recall and received exceptional service from Service Advisor James Marcias, he quickly checked me in and kept me updated on completion status. I hig recall and received exceptional service from Service Advisor James Marcias, he quickly checked me in and kept me updated on completion status. I highly recommend James Marcias and Honda of Superstition Springs More

Dakota and Tommy of the service department did an outstanding job and service technician Daniel did an outstanding job researching and discovering the problem with my Honda pilot. They were polite an outstanding job and service technician Daniel did an outstanding job researching and discovering the problem with my Honda pilot. They were polite and courteous throughout the whole process. More