Honda of Superstition Springs

WHY YOU SHOULDN’T BUY FROM HONDA OF SUPERSTITION SPRINGS! We have been looking for another vehicle for the last few weeks. We live in the Arrowhead Ranch area of Glendale. My wife saw a television ad by Hond We have been looking for another vehicle for the last few weeks. We live in the Arrowhead Ranch area of Glendale. My wife saw a television ad by Honda of Superstition Springs about a fantastic Labor Day sale and that they were giving away a $25 gas card just for coming in and saying "Hi". So, we planned a day trip on Saturday 9/4 to stop by this dealership, which was a 50 mile or so trip, then planned to go see other points of interest in the area. When we got to the dealership at about 10am, we were greeted by John Hernandez. We told him what we were interested in and why. He did a great job showing us their used car inventory. They really didn’t have anything that would meet our needs. My wife saw the Fit, but they only had 2010 models. John told us they had great deals and that this was the perfect time to see if we could work out a deal to our satisfaction. The vehicle looked good and would meet all our requirements, if we could work out the right kind of deal. So, we test drove it, liked it and went to the next step. We went through the "deal making" process - you know, "the grind". The initial offering didn’t work for us. John said that he’d see what he could do by talking to his sales manager; you know the next step in the grind. We were introduced to John's sales manager of the day who introduced himself quickly, sat down and proceed with his part of the grind. The sales manager, by the way was a young, seemingly bright, fast-talking person that was definitely impressed with himself. He didn't give us or offer us his business card at any time in the process, so we got the clear impression that this wasn’t about building a relationship, it was about making a sale to the next body at the next! We've purchased many new cars in our life and met a lot of “sales managers.” This guy was one of the more arrogant closers and somewhat condescending in his attitude and phrasing of several of his responses to our questions during our discussion with him. Ultimately, we determined that we weren’t going to be able to reach a deal with this sales manager and decided not to go to the next step in the “grind.” We agreed to consider what they had to offer, but were not willing to "do a deal with them" that day. We shook hands with him and asked for the gas card, to which the sales manager, acting as if he didn't know anything about the gas card offering, said that he’d just gotten to work and would have to check to see if they had any. He went to go look and we went out into the lobby. He came back and with an insincere apology, said they were out of cards. When we asked to speak to a manager, he became indignant. My wife lost it and gave him a piece of her mind, since she was already insulted by his arrogance and the manner with which he had been treating us. He did go and get his General Sales Mgr, Ron Beard, and we never saw him again. Ron come out and apologized in a sincere and professional manner for being out if the gas cards. He explained that they had a busier than expected day on Friday and had run out. Mind you now, the big sale with the gas card offer goes on through Monday, 9/6. I asked him if he had a disclaimer about limitations on the supply in his ad, to which he responded that he was sure they did. I expressed my dissatisfaction and asked for his card. He went and got it and I left, determined that I would never deal with that organization again. Today, I went on line and found a YouTube video with the gas card promotion on it. Guess what, no disclaimer! Guess what, this isn’t the first time they’ve had this promotion! Did they really run out of a 4 day supply on the first day of the promotion? I don’t think so! DON'T TRUST THIS DEALERSHIP! THE SALES GUYS ARE NICE, BUT THE MANAGEMENT LIES! YOU WILL GET SCREWED OVER! IF THEY DON’T KEEP THE SMALL PROMISES, THEY DEFINITELY WON’T KEEP THE BIGGER, MORE IMPORTANT ONES! More

I am very happy with Superstition Honda with their accommodations, staffs, and the way they do business. They are more straight to the point and made the entire transaction quicker. This auto purcha accommodations, staffs, and the way they do business. They are more straight to the point and made the entire transaction quicker. This auto purchase is the fastest and least stressful among the purchase I had, which me and my husband had about 10 purchases already. Also, even the purchase was done, the staffs especially De Andre Harvey is still very accommodating and very helpful with every inquiry we have. More

These folks are okay. But they possess bi-polar tendencies. First they are up and then the don't give a doggone. Example, I have had five window regulators replaced in the short life of my vehicle. tendencies. First they are up and then the don't give a doggone. Example, I have had five window regulators replaced in the short life of my vehicle. The response I received when I asked the obvious question "is this unusual" was met with a belittling, patronizing and even sarcastic response. If you are up for a good deal but some abuse to follow, these are the guys to go to. More

I just got my 2010 Honda CRV from Koushi at Honda of Superstition springs. I absolutely love my car and I will recommend Koushi if you are planning to buy a car. He was the internet sales manager at Hon Superstition springs. I absolutely love my car and I will recommend Koushi if you are planning to buy a car. He was the internet sales manager at Honda of Superstition Springs. And he was really helpful. His contact number is 480-355-6917. More

I was completely satisfied with the experience of buying a new vehicle from this dealership. I will certainly recommend it too anyone who ask about it, even if they don't ask. A very neat and orderly faci a new vehicle from this dealership. I will certainly recommend it too anyone who ask about it, even if they don't ask. A very neat and orderly facility with pleasant surroundings, with few distractions. More

The experience, overall is a good one. However, the buying process takes WAY too long! And, I don't appreciate being stuck back in the "black hole" you call financing to be pressured in to one more "d buying process takes WAY too long! And, I don't appreciate being stuck back in the "black hole" you call financing to be pressured in to one more "deal". Why don't you just lay all your cards out on the table from the very beginning, so that the consumer knows exactly what they're getting; warranty (extended) and the gap insurance. Most people feel pressured in to adding those things, and you get them after they have been in your dealership for 6 hours, they're tired, and hungry and can't think clearly. That seems unfair. More

It was a pleasure working wiht Koushi and Cameron on the lease of a new Honda Accord. Both men were professional, friendly and did a great job going through several different options with several different lease of a new Honda Accord. Both men were professional, friendly and did a great job going through several different options with several different cars. Cameron went over several financing options regarding 2 models of the Accord and the Accord Crosstour. When we originally made our appointment with Koushi we told him we were very upside down in our current car loan. He didn't seem discouraged by this at all! He told us to come in and they would see what we could do regarding the trade and a new lease or purchase. Koushi even rode with us to pick up the car we traded since we hadn't driven it to the dealership!!! Amazing service I would go there again to buy ANY car. More

This honda dealership an exceptional place. The people here treat you with respect and above all they are honest. I have been to many dealerships where they use such hard sales tactics I really feel that here treat you with respect and above all they are honest. I have been to many dealerships where they use such hard sales tactics I really feel that I don't want to return. The people at Honda Superstition Springs make you feel at home before, during, and most importantly after a sale. I have been taking my wife's HOnda Oddessy there for service for the past year and half and I can always say I feel at home there. They alway adress any issues I have and I continue to feel as though I had made the best choice in choosing a Honda. Infact with my second car purchase I considered other manufactures that offered equally good vehicles for sale. The thing that made me choose Honda over the others was the service. I feel they have good quality cars and a service center that keeps them running in perfect shape! What more could I say? This dealership is head and shoulders above the competition! I pasted my two Sales person's information Bellow. Dan Ngo Fleet & Internet Director Honda of Superstition Springs 6229 E. Auto Park Dr Mesa, AZ 85206 dngo@supershonda.dealerspace.com Koushyar Momtazian Internet Sale Consultant Honda of Superstition Springs 6229 E. Auto Park Dr Mesa, AZ 85206 koushi@supershonda.com More

I was so pleasantly surprised by our experience. It was by far one of the best experiences in a dealership that I have have experienced. Chris Zamora was warm and friendly, Karen very nice, and Elvis refre by far one of the best experiences in a dealership that I have have experienced. Chris Zamora was warm and friendly, Karen very nice, and Elvis refreshingly different and attentive. Seeing Pat in finance was like visiting with an old friend. We felt that we got a great deal and love the car. Still need to go back and get after market merchandise but I feel confident that it will be another wonderful trip there. Thank you! More

I purchased my car from Honda of superstition spring a year and a half ago. The car I purchased came with a 2 year 100mile extended warranty. I though I was getting a pretty good deal. I have had little p year and a half ago. The car I purchased came with a 2 year 100mile extended warranty. I though I was getting a pretty good deal. I have had little problems with the car until just recently. My warranty will expire in 15k or a matter of months. The transmission in my car has started to malfunction. Taking the advice of the service department, I had the fluid changed to verify that wasn't the problem, before risking the RIDICULOUS $110 diagnostic FEE. So I had the fluid changed and the malfunction persisted. I took my car to Honda of Superstition springs to have it diagnosed for warranty repair. They told me it would cost $200 if it is covered under warranty, and $110 if its not and they do nothing. I waited 2 days for there tech to diagnose it, and to call an "inspector" to diagnose it again. The transmission malfunctioned for the tech but not the "inspector" and the denied the claim. The chose not to charge me $110, so I left it with them again, and reiterated that the transmission had to be cold to malfunction completely. I waited 2 more days. This time I rode with the "inspector" and the transmission did malfunction with the inspector and the tech in the car. The transmission grinds in 3rd and 5th. The inspector claims there was a leak on the transmission, leading to the transmission being under filled damaging the syncros. When in fact there is fluid coming out of the breather at the top of the transmission because the tech at the dealership who changed the fluid, overfilled the transmission. More