Honda of Superstition Springs

I was impressed with how friendly everyone was; even sales people who were not handling us asked if we were being helped and to welcome us there. We were not pressured but were offered every option we sales people who were not handling us asked if we were being helped and to welcome us there. We were not pressured but were offered every option we might want. We didn't want to be there all day like we were in 2006. We were handled efficiently and quickly. My husband was encouraged that the dealership was full of buyers also. It means you are doing well to him. More

Hi Greg, My name is John Angell and I have had the Hi Greg, My name is John Angell and I have had the pleasure of doing business with Honda for some time. I have not had the experience that I trul Hi Greg, My name is John Angell and I have had the pleasure of doing business with Honda for some time. I have not had the experience that I truly thought was behind your brand. I want you to know that I am a customer service manager in a different industry. Customer service is a forgotten skill. It seems like true customer service does not exist if you have any type of sales involved. You have an employee that has absolutely earned my respect which is hard to do. This employee met me at the door, listened as I tried to explain what I thought was wrong with my van. I know that I must have sounded like an idiot trying to duplicate the sound the van was making but he did not laugh. He just typed what I said and looked at my warranty info. He did not waste my time he had me in a rental car and on my way home with confidence that he would find the problem and let me know how much it would cost before he did any work on it. Not to my surprise when he called he had a list of things that he recommended. Normally I would not have Honda do anything other than the warranty work. Something told me to trust your employee. When Alonso called me and told me what was wrong with my van and his plan for fixing it, I truly sat back and listened and did not feel like I was getting ready for combat. He also said that I needed brakes and a filter for my AC he did not try to close me and then redirect me and then try to tie me down to a price. Alonso just laid out the whys behind the what, and sold me on the service that would be provided. He was straight forward and honest. I did have the brakes done but not the filter as I am not a rich man. I felt that the price was high but it needed to be done. To cut to the bottom line, I have never had any reason to trust a dealership. Alonso Molina has now given me a reason. Please forward this email to anyone above you that could help get Alonso recognized for a job well done and taking the Honda brand to the level I expect. You need to pay him what he is worth, and keep him very happy. For if I call and he is not working there I will take my business where he is working to get the service I have only seen him provide. Sincerely, John Angell More

If you are purchasing a new car from Superstition, please be aware of the bait and switch. I had negotiated a price with the Fleet Manager (Randy Johnson) via phone and e-mail. After getting the initial qu be aware of the bait and switch. I had negotiated a price with the Fleet Manager (Randy Johnson) via phone and e-mail. After getting the initial quote, I called him up and asked him to confirm that he indeed could offer me the price quoted, and that no further management approval was needed. He confirmed that he could, and also provided the other items that would be included in the purchase price (including the dealer add-ons that you don't want but are forced to pay for). I told him that I did not want to drive down to the dealership (over 30 miles away) only to find out for whatever reason that the price could not be honored. He assured me that it was a good price. I met Randy at the dealership and we went over the vehicle. After going back inside and discussing, ultimately ended up waiting over an hour before Randy comes charging back with a book in hand. Randy pointed out that unfortunately their had been an "error", and he pointed out that the price that I was given was an error, and was over $2,000 lower than what they would be able to sell the car for. Keep in mind I had specifically asked him on two occasions to confirm that this was a price he could offer, so the "error" explanation just does not work. Of course, I was irrate. This was obviously not an "error", but a low and highly unethical way to get me into the dealership with the intent of grinding me down to a higher price. Ironically, I had a friend that had had this exact same approach used on him within the last year, so I was well aware of the tactic. I demanded my keys and left, but unfortunately it was only after spending over an hour and a half in the dealership, not to mention over an hour of driving round trip. Would never do business with this dealership. Negotiation is part of the process, but such dirty, unethical tactics should never have to be tolerated. More

WHY YOU SHOULDN’T BUY FROM HONDA OF SUPERSTITION SPRINGS! We have been looking for another vehicle for the last few weeks. We live in the Arrowhead Ranch area of Glendale. My wife saw a television ad by Hond We have been looking for another vehicle for the last few weeks. We live in the Arrowhead Ranch area of Glendale. My wife saw a television ad by Honda of Superstition Springs about a fantastic Labor Day sale and that they were giving away a $25 gas card just for coming in and saying "Hi". So, we planned a day trip on Saturday 9/4 to stop by this dealership, which was a 50 mile or so trip, then planned to go see other points of interest in the area. When we got to the dealership at about 10am, we were greeted by John Hernandez. We told him what we were interested in and why. He did a great job showing us their used car inventory. They really didn’t have anything that would meet our needs. My wife saw the Fit, but they only had 2010 models. John told us they had great deals and that this was the perfect time to see if we could work out a deal to our satisfaction. The vehicle looked good and would meet all our requirements, if we could work out the right kind of deal. So, we test drove it, liked it and went to the next step. We went through the "deal making" process - you know, "the grind". The initial offering didn’t work for us. John said that he’d see what he could do by talking to his sales manager; you know the next step in the grind. We were introduced to John's sales manager of the day who introduced himself quickly, sat down and proceed with his part of the grind. The sales manager, by the way was a young, seemingly bright, fast-talking person that was definitely impressed with himself. He didn't give us or offer us his business card at any time in the process, so we got the clear impression that this wasn’t about building a relationship, it was about making a sale to the next body at the next! We've purchased many new cars in our life and met a lot of “sales managers.” This guy was one of the more arrogant closers and somewhat condescending in his attitude and phrasing of several of his responses to our questions during our discussion with him. Ultimately, we determined that we weren’t going to be able to reach a deal with this sales manager and decided not to go to the next step in the “grind.” We agreed to consider what they had to offer, but were not willing to "do a deal with them" that day. We shook hands with him and asked for the gas card, to which the sales manager, acting as if he didn't know anything about the gas card offering, said that he’d just gotten to work and would have to check to see if they had any. He went to go look and we went out into the lobby. He came back and with an insincere apology, said they were out of cards. When we asked to speak to a manager, he became indignant. My wife lost it and gave him a piece of her mind, since she was already insulted by his arrogance and the manner with which he had been treating us. He did go and get his General Sales Mgr, Ron Beard, and we never saw him again. Ron come out and apologized in a sincere and professional manner for being out if the gas cards. He explained that they had a busier than expected day on Friday and had run out. Mind you now, the big sale with the gas card offer goes on through Monday, 9/6. I asked him if he had a disclaimer about limitations on the supply in his ad, to which he responded that he was sure they did. I expressed my dissatisfaction and asked for his card. He went and got it and I left, determined that I would never deal with that organization again. Today, I went on line and found a YouTube video with the gas card promotion on it. Guess what, no disclaimer! Guess what, this isn’t the first time they’ve had this promotion! Did they really run out of a 4 day supply on the first day of the promotion? I don’t think so! DON'T TRUST THIS DEALERSHIP! THE SALES GUYS ARE NICE, BUT THE MANAGEMENT LIES! YOU WILL GET SCREWED OVER! IF THEY DON’T KEEP THE SMALL PROMISES, THEY DEFINITELY WON’T KEEP THE BIGGER, MORE IMPORTANT ONES! More

I am very happy with Superstition Honda with their accommodations, staffs, and the way they do business. They are more straight to the point and made the entire transaction quicker. This auto purcha accommodations, staffs, and the way they do business. They are more straight to the point and made the entire transaction quicker. This auto purchase is the fastest and least stressful among the purchase I had, which me and my husband had about 10 purchases already. Also, even the purchase was done, the staffs especially De Andre Harvey is still very accommodating and very helpful with every inquiry we have. More

These folks are okay. But they possess bi-polar tendencies. First they are up and then the don't give a doggone. Example, I have had five window regulators replaced in the short life of my vehicle. tendencies. First they are up and then the don't give a doggone. Example, I have had five window regulators replaced in the short life of my vehicle. The response I received when I asked the obvious question "is this unusual" was met with a belittling, patronizing and even sarcastic response. If you are up for a good deal but some abuse to follow, these are the guys to go to. More

I just got my 2010 Honda CRV from Koushi at Honda of Superstition springs. I absolutely love my car and I will recommend Koushi if you are planning to buy a car. He was the internet sales manager at Hon Superstition springs. I absolutely love my car and I will recommend Koushi if you are planning to buy a car. He was the internet sales manager at Honda of Superstition Springs. And he was really helpful. His contact number is 480-355-6917. More

I was completely satisfied with the experience of buying a new vehicle from this dealership. I will certainly recommend it too anyone who ask about it, even if they don't ask. A very neat and orderly faci a new vehicle from this dealership. I will certainly recommend it too anyone who ask about it, even if they don't ask. A very neat and orderly facility with pleasant surroundings, with few distractions. More

The experience, overall is a good one. However, the buying process takes WAY too long! And, I don't appreciate being stuck back in the "black hole" you call financing to be pressured in to one more "d buying process takes WAY too long! And, I don't appreciate being stuck back in the "black hole" you call financing to be pressured in to one more "deal". Why don't you just lay all your cards out on the table from the very beginning, so that the consumer knows exactly what they're getting; warranty (extended) and the gap insurance. Most people feel pressured in to adding those things, and you get them after they have been in your dealership for 6 hours, they're tired, and hungry and can't think clearly. That seems unfair. More

It was a pleasure working wiht Koushi and Cameron on the lease of a new Honda Accord. Both men were professional, friendly and did a great job going through several different options with several different lease of a new Honda Accord. Both men were professional, friendly and did a great job going through several different options with several different cars. Cameron went over several financing options regarding 2 models of the Accord and the Accord Crosstour. When we originally made our appointment with Koushi we told him we were very upside down in our current car loan. He didn't seem discouraged by this at all! He told us to come in and they would see what we could do regarding the trade and a new lease or purchase. Koushi even rode with us to pick up the car we traded since we hadn't driven it to the dealership!!! Amazing service I would go there again to buy ANY car. More