Honda of Superstition Springs

Trust starts empty & Still going 10/25/14 I bought a pilot! In the lot, sales says yes we come off sticker, in front of wife-he str8 up refuses to drop $ & fights me back. Then test d 10/25/14 I bought a pilot! In the lot, sales says yes we come off sticker, in front of wife-he str8 up refuses to drop $ & fights me back. Then test drv aftr 3 mgrs. intervene. Sales says hwy or city, I say hwy 2 warm oils. we go 2 60 & I get in middle lane, he yells 3x's no we got to get off at higley ex, that's 1mi. @end I check tranny fluid & no issues, pamphlet says they inspect & honest. I drive 2 work 25mi, & check tranny again-massive bubbles. I bring in nxt day, tell Srv clerk all issues surge,slips,5x's bubbles. He leaves off bubbles on repair order, like he didn't hear my loud voice mainly on the bubble issue, That I checked cold at test drv. I had to push repair order back at him b4 he changed it, he didn't reach for the paper, b4 I sign. Repairs done-not! Tech says 2 guys drove 5mi ea. What a cold tranny check? I demand Srv mgr, he says we changed fluid, & bubbles will go away. 1 week later under 200 miles, I bring back w/ 1.5in bubbles on tranny stick, driving it for under an hr, slipping & surging. They claim tranny works fine, no codes, then why change my fluid in 1st place w no warranty on car. Plus pamphlet says they inspect 1st, Oh really selling bad oils. Now I go 2 Larry Le finance guy, he says they wldnt look at ur pilot w/o it being covered on silver plan, that's what he told my wife during contract signing, that engine & tranny covered. But I read warranty she was sold & drivetrain (box) not even checked off, which wife says she asked him that, then I agreed b4 signing. You cant check boxes, he does it & flips pgs 4 U to sign, not able to read. Silver warranty only covers, hard metal suspension & a/c. Brake Parts that never break in short limited time of warranty. Larry or Srv writer I talk too within 24hrs, cld of told me your not under that Drivetrain warranty, but you have X amount of days too sign up for it, instead of lead me on past the deadline for signing up! Then I twitter the Honda @sjshineshaze, Jesus calls 22nd b4 xmas, like its gonna get fixd on xmas. I return call asap 12/29/14 then again 1/2/15, still no return call. He must be screening my phone. Look at Ripoffreport.com also. Horrible reviews on google plus. Im an auto tech grad, and my wife has a masters. She can read, I can test. Non of that was allowed. Rush, Confuse, Lie, Steal Your time. You will get a bunch of guys surrounding you, each situation another guy will answer, not just 1 guy with guidance. Smoke Cloud the bad obvious issues. Lying on sticker price, good oil, then the other guy changes it, only looks at wife during finance questions, while Im suppose too interrupt rudely too get my concerns answered. I been there over 5 times, cause if your car is broken but its your service writer guys day off, you will be sent home with no help. Truthless, Poor Relationships, and reviews say they kick you out if you address the truth, not bring you into office and keep you as a customer. You want tough times with wife, sales, service, lawyers, buy here. 1/6/15 More

Auto Butler The representative at Honda Superstition Springs (Mesa, AZ) was Trent Hegelheimer and he was wonderfully informative and friendly. He took us through The representative at Honda Superstition Springs (Mesa, AZ) was Trent Hegelheimer and he was wonderfully informative and friendly. He took us through the process and answered all of our questions. He also offered many of the other services that this dealership provides. Thanks so much, Trent. More

Good customer service, good deals I recently purchased a used Honda ridgeline (2008 model). We are really enjoying driving the vehicle and it has performed beyond our expectations. I I recently purchased a used Honda ridgeline (2008 model). We are really enjoying driving the vehicle and it has performed beyond our expectations. I wanted to indicate how helpful Kevin our salesperson was. This is the fourth vehicle we have purchased from Superstition Honda, I will return to this dealer to purchase my next vehicle as well, always get a good deal and always have a good experience. More

completely incompetent Because I proximity I keep going to this horrific place...no more. I am always less than impressed and they always prove to be incompetent. I bought Because I proximity I keep going to this horrific place...no more. I am always less than impressed and they always prove to be incompetent. I bought an extended warranty there and a year later it still hasn't been put "in the system" but they certainly took my $2739 for it! In July they took 3 days to dig it out of a warehouse somewhere to find out that I did indeed purchase one. Here it is 3 months later and it's still not in the darned system. ALSO I found out that even if it was in the system I wouldn't be able to use it at other Honda dealerships. PLUS the "work" they did do didn't even fix the problems I was having. AND the "detail" that they did for me (for the low low price of $100, a discount because of all the trouble) was the worst detail I've ever had. Proximity or not I'm done giving this place another single second of my time and business. More

Done with this dealer and service department My wife and I have purchased 6 new and used Hondas from this dealership in the last 10 years. I'm just tired of having to explain, follow up and go ou My wife and I have purchased 6 new and used Hondas from this dealership in the last 10 years. I'm just tired of having to explain, follow up and go out of my way to get repairs done, get warranty items repaired. We now are down to a 2011 Pilot and I'm getting rid of it. Got the wife an Infiniti Q50 and the dealership is great. Was considering trading the 2011 Pilot for a new one. When we bought the pilot new was told no one was going to make in dash GPS anymore. They sold me a third party GPS that is in part of the mirror. It's never worked right. Took it in several times the first week. It's never been fixed. We just stopped using it. On one car SS Honda sold me an extended tire warranty. Had a tire go bad and was told by service it was covered. After a phone call was told it was valid. Had to take another day from work off to go back. Was told 5 days ago the GM would call me to discuss a trade. No one ever called me...this was in response to my e-mail to them about my issues. Basically they just ignore you. Spend your money some where else. Service and honesty went downhill at this place. Was going to contact Honda USA but decided why waste the effort. More

If you have an endless amount of time to play mind games Everything looked great until I selected what I wanted. The bait and switch game began. I was shown various cars that I could buy but then I couldn' Everything looked great until I selected what I wanted. The bait and switch game began. I was shown various cars that I could buy but then I couldn't. There was a car with extras I did not want but it was the color I wanted. They tried to charge me an extra $2000 and had me wait an hour for no reason. Then the car I wanted would be ready the next day....with an extra charge for window tinting. Nickel and diming me and wasting my time playing mind games? No thank you! More

better than typical experience at this dealership I was looking for used minivan with low mileage for about a year. One day while browsing the web and I located Honda Odyssey at Super S Honda. Thi I was looking for used minivan with low mileage for about a year. One day while browsing the web and I located Honda Odyssey at Super S Honda. This care was certified per-owned with under 20K miles (exactly what I was looking for). First I inquired about this vehicle thru their website and I test drove the car next day. The salesman was very laid back and he did not push me to purchase this vehicle same day. I finally picked up this vehicle couple weeks later and got an excellent deal. The finance manager was very through and helpful though out the loan process. He returns the call in timely manner even after closing the deal almost three weeks ago. More

A MILLION THANK YOU'S YOU ARE THE BEST Hello Chris I once again wanted to reach out to you and thank you for working with me on purchasing my Honda. I cannot tell you how happy I am and Hello Chris I once again wanted to reach out to you and thank you for working with me on purchasing my Honda. I cannot tell you how happy I am and how deeply appreciative I am. Jesus, Michael Thomas, Keith and James were amazing. I have purchased many cars and your staffs' professionalism, patience and no pressure attitude is out of this world. I absolutely love my car and I will defintely spread the word. Thanks a million Mary Soto More

I have purchased 4 Hondas from Superstition Springs Honda, and each car from Aaron Hammer, not only does he treat me with respect but the entire dealership, from the lot personel right up to the genera Honda, and each car from Aaron Hammer, not only does he treat me with respect but the entire dealership, from the lot personel right up to the general manger get to know me. I will never purchase a car from another dealer. More