Honda of Superstition Springs

Supreme Service thanks to Tommy Durante My husband and I have purchased 4 vehicles from Superstition springs Honda and service has always been excellent. However Tommy Durant made my regular My husband and I have purchased 4 vehicles from Superstition springs Honda and service has always been excellent. However Tommy Durant made my regular service even better. He has always been able to listen to my concerns and provide me excellent supreme and genuine service. I would not want to see anyone esle but him for my service. He cares about his customers and that's what really Matters to me. Time and time again he has gone over and above for me to get me the answers I need or provide me the right service. Additionally, our sales experiences there at Superstition Springs Honda have been exceptional which is why we keep returning back there for purchases of new vehicles. The sales people are kind and courteous. Yes there are incentives to sell a car but the sales guys in all my experiences have been outstanding! They listen and work with you to make every car purchase a win win. And they are friendly. I felt like by the end of our vehicle purchases we became friends with the sales and finance staff. I could not say enough to commend the entire staff there at Superstition Springs Honda, more specifically Tommy Durante. More

Service Center I went in to get my new HR-V it's first service. I made an appointment online and arrived at the service center about 15 mins before my appointment da I went in to get my new HR-V it's first service. I made an appointment online and arrived at the service center about 15 mins before my appointment date. The service agent that I was automatically assigned to was busy with another client, so a service agent named Scott Pfeiffer helped me with getting checked in. I was in and out in about 5 mins. My car was finished sooner than expected, which was great because being without a car for a few hours is difficult. I went in to pick up my car and was helped within seconds. When I walked out to pick my car up, it was immaculately cleaned, which was more than I anticipated as I've had bad experiences with having my car cleaned at a different dealership in the past. Scott went over how my car checked out with me and was very friendly. And because it was my first visit, everything done to my vehicle was completely free. I have never received such exceptional service at any car service center and will recommend Honda at Superstition Springs to everyone I know. Thank you for the wonderful service! More

Great service! Ask for Vinny M! I bought an HR-V back in December 2015. Vinny was the sales person and he was awesome! Not only did he find the exact model I wanted, but he made th I bought an HR-V back in December 2015. Vinny was the sales person and he was awesome! Not only did he find the exact model I wanted, but he made the experience fun, friendly, and EASY! My mother-in-law loved the HR-V so much that I took her back to Vinny and she had the same experience. If you're looking for excellent service, this is the place to go! Thanks Vinny and everyone at Honda of Superstition Springs! More

Great Customer Service I went in recently for a recall on my 2005 CRV. While in the waiting room I joined in a conversation and found out that there was a miscommunication i I went in recently for a recall on my 2005 CRV. While in the waiting room I joined in a conversation and found out that there was a miscommunication in a previous service that I had paid for a couple of months earlier? I took my question to Tommy Durante, he listened to my concern and told me that I would have an answer within a couple of hours. I received a call from Don Poling, Service and Parts Director, within an hour and was told that Honda of Superstition Springs was going to give me a full reimbursement of my payment. I was very impressed with their genuine concern and honesty. Thank you Tommy Durante and Don Poling! I will definitely be returning for service on my vehicle! Carol B. More

Daniel and Dealership are Amazing Called Daniel on phone told him what I wanted and what options. We discussed what I wanted to spend and the deal. He had a great can do spirit was ver Called Daniel on phone told him what I wanted and what options. We discussed what I wanted to spend and the deal. He had a great can do spirit was very welcoming and assured me what he could do. We literally did everything via phone. I went to dealership to get car and was out if there surprise free in less than an hour. He was so easy and professional as was the fiance department. The car was ready and waiting my arrival !! This place will see me many times again as we have told all of our friends this place rocks the 2016 Civic Coupe is beautiful and great fun to drive!! Thank you Daniel More

Amazing service Having just moved to the US from abroad, I had no credit history but urgently needed a car after spending a ridiculous amount on a rental car. I had p Having just moved to the US from abroad, I had no credit history but urgently needed a car after spending a ridiculous amount on a rental car. I had previously owned a Honda SUV, so Honda was one of my first choices, along with several other brands. I visited various dealerships and, after the usual sales spiel, was offered ridiculously bad financing conditions due to my lack of a credit history, despite having ample verifiable income. When I got to Honda Superstition Springs, Michael Lacy was extremely helpful, and worked with the finance team to get me the best deal they could. I wasn't able to purchase a new Pilot Touring like I had hoped, but they arranged for financing on a certified pre-owned 2015 Pilot 4WD SE - a much better deal than I was offered by other brands. Needless to say, this is the only dealership I will consider for the foreseeable future. More

arrogant salesman Salesman Jimmy Sears gives that dealership a bad name. Customer service would be nice. Basically said I wasted his time. Too busy selling new cars, ha Salesman Jimmy Sears gives that dealership a bad name. Customer service would be nice. Basically said I wasted his time. Too busy selling new cars, has no time for someone with a budget. I would have been willing to spend more money if his attitude was different. More

Service you deserve at a fair price from Good people Short version: Autonation Honda of Chandler over charges, service advisors and service managers are arrogant who don't need your business because they Short version: Autonation Honda of Chandler over charges, service advisors and service managers are arrogant who don't need your business because they have enough customers who will not question them. I will drive miles out of my way and wait for the superior service from Homda of Superstition Springs. Scott Pfeiffer treated me like a valued customer and answered my questions with valid reasons for why service is needed. I was at Autonation Honda of Chandler today for an oil change and was given a list of recommended services, but when I asked my questions the response was very short. I wanted to know why the brake fluid wasn't changed with the rear brakes being changed and I was told by Autonation, well it's a separate service. I also asked if there was anything they would do on the cost of I did the rear brakes and the fluid, which were $255.95 and $119.95 and I was told, no they are separate services and that's it. The same questions asked to Superstition and my responses were, the brake fluids are in a sealed system and changing the pads do not require breaking open the seal for the fluids. I was quoted less for both services and when I asked if I did both services today what could they do on the price. I was told over $250 in service they offer a 12% discount. I asked if they could get me in today if I brought it within the hour and I was told yes. I rushed and picked my car from Autonation and took it to Superstition. Huge difference, Autonation had 1 person waiting and a few cars versus Superstition had several people dropping off and picking up with a long line of cars. This let me know that I was at the Top Spot! If the conversation with Scott was all I had to go off of, it was enough, but after seeing how busy they were I knew it was because they provide Superior Service and are good to their customers. When I picked up my car I was also greeted by the service manager Tommy Durante who wanted to know what I had done and if I needed anything else. The professionalism, respect and overall genuine service, I see why they are so busy. I will never take my car anywhere else. Funny thing is, when I told the Autonation service manager the conversation I had and that I was offered a better explanation, pricing and overall service, his response was...Okay, I will put add a note that you are a Superstition Springs customer. WOW! And that is their service manager. My car was there and he made no attempt to keep me there and could careless about losing my business. Also, when I mentioned to the advisor I would be noting this in my survey, he asked me if I would mention him. So Brendon Collins and service manager Steve of Autonation are the reason why I will no longer have any service done there. I should thank them for guiding me to a better place for service. I guess it makes sense to drive miles away for the best! I hope this was helpful and remember, you should be able to ask questions and be appreciated when you are spending hundreds of dollars! More

Super service Stephanie was the best I ever had..She had me in and out quickly Clean and Friendly Dealership Thx Stephanie for the great service!.Stay Classy Stephanie was the best I ever had..She had me in and out quickly Clean and Friendly Dealership Thx Stephanie for the great service!.Stay Classy More

Plesant Experience Ruined by a Financial Manager I do want to preface this review by stating that the internet manager, Adrian Gonzalez, was excellent and I highly recommend working with him; however I do want to preface this review by stating that the internet manager, Adrian Gonzalez, was excellent and I highly recommend working with him; however.... I placed a negative review of Larry Le, financial manager at Superstition Honda on Yelp. A shortened version of the review is that he attempted to sell me an extended warranty at 120% the cost I found it elsewhere, and attempted to lie in order to defame the other dealership I found the better deal at. After performing more research and working with the other dealership, I made the deal with them and got the warranty at half the rate Mr. Le offered. He lied on multiple fronts, and was generally dishonest about the practices at Superstition Honda. After declining the warranty, the customer service between him and my family significantly decreased to a point that it was awkward to complete the transaction. This was noted by all members of my family. Since the time I posted the negative review on Yelp (Two-Stars, because I thoroughly enjoyed my salesman), I was called my Mr. Le who verbally harassed and threatened me over the phone regarding my review. Towards the end of the conversation, he attempted to threaten me by saying that "I better take my future business elsewhere" and "what goes around..." I felt he attempted to intimidate me into removing the review, even though he stated this was not the purpose of the call. His tone with me said otherwise, he attempted to bully me by insulting me and yelling about this review and I will not take that from him. I have since filed a complaint with Honda Corporate and await a response in this matter. More