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Honda of Superstition Springs

Mesa, AZ

4.6
600 Reviews
Honda of Superstition Springs is your Honda Superstore with super savings, super selection, and super specials! We want you to have a great experience, and it starts with super service, proven by receiving the 2018 Council Of Parts & Service Professionals Top 50 Honda Dealerships in the Country. We are also one of the leaders in both Sales and Service Customer Satisfaction. Other honors include being an Express Certified Dealer from 2010-2019, We are the only dealership in Mesa where you can shop and experience the entire lineup of new Honda's, and we proudly serve Chandler Tempe, Scottsdale, and Phoenix. We are family owned and operated! Visit us at 6229 E Auto Park Drive or call us at (877) 543-0909 today.
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6229 E Auto Park Dr

Mesa, AZ

85206

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Showing 600 reviews

November 21, 2017

Lies and more lies. We purchased two cars and had a great experience. Unfortunately they pulled us in with a good sales experience, telling us there would be no problems More

by Disappointed
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith, Aaron Hammer
Jan 31, 2018 -

Honda of Superstition Springs responded

The dealership stood by 100% of its commitments though we were forced to wait for title issues to be resolved by our client. Once those issues were corrected all funds were released as agreed.

Feb 01, 2018 -

Disappointed responded

The fact that the dealer response has no apologies for the way things were handled shows their true colors. No apology or mention of a manager swearing at us. No attempts to explain the multiple lies. Putting blame on the customer by saying they were “forced” to wait on title issues when they accepted both cars knowing up front what those issues were, assuring us it would be no problem and then waiting almost 2 months to notify us that they needed us to do anything. And THEN blaming the delay on us. In the end they did uphold their commitments 100%. Unfortunately it took 3 months, and countless lies from the dealer. I hope everyone reading this notes how the dealer reply does not address a single issue we had, and instead tries to portray themselves as the victim. To be clear, I don’t actually think there was any maliciousness in their actions - just simple greed and gross incompetence. At NO time did we refuse to assist with the title issues - as stated, two days were taken off work and a road trip of 1000+ miles was undertaken within 10 days of being notified of the problem in order to correct it. We did everything the dealer asked, even though they went back on their word multiple times. I understand the reason they are not defending themselves is because they have no defense. There is no excuse for the language or the lies, and so they choose to simply not address it. They are clearly uninterested in saving us as customers - it would have shown a lot of good faith for them to try. They don’t even attempt to reassure me that my vehicles and myself would be treated well if we came in for service. That speaks volumes. My anger has faded some with time, and a simple apology and reassurance that we would be treated well as return customers would have gone a very long way. I guess this goes to show how I would have been mistaken to trust them.

November 16, 2017

Horrible! Horrible! Horrible! I have been a lifetime Honda owner. But the experience I have had with this company was so awful, I will not buy another Honda again. The frontline st More

by A Sorry Honda Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2017

LIED TO Just like any other dealership... we were LIED to. I do not trust Honda of Superstition Springs and neither should you!! When we leased our Honda Acco More

by Alesther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Lacy Chris Johnson
Oct 03, 2017 -

Honda of Superstition Springs responded

Good morning, I'm sorry for your experience and the way this was conveyed to you. I can't locate a file for you based on this information. Would you mind contacting me privately at miker.hondas@gmail.com, that way we can research your issue for you? Thank you, Mike

August 27, 2017

Pay more... get lied to and have your credit dinged Stay as far away as possible from this place. Don't let other reviews fool you. You will get a better deal at Autonation Honda and you won't be blata More

by Christopher Guidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Scaza , Andy Andujar, Cameron Mundt
August 24, 2017

We have purchased several new Hondas from Supestition Spring We are senior citizens and find the fast service very helpful. Rather than messing around with technology we just go to fast service and someone runs More

by Jerry & Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Lacy
August 14, 2017

Cheaters When you buy from them they commit on extra things and say we dont have the parts right now, but will mail you when it arrives and will never send it More

by tamsans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vinny
June 08, 2017

Best Dealership and Car Buying Experience Ever Superstition Springs Honda Review-4-30-17 It is not possible for me to fully convey how amazing our experience was at Superstition Springs Honda. I More

by Clay Stidham Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Gonzales, Jon Leckwart
June 03, 2017

SOLD US A PREVIOUSLY TOTALED CAR WITHOUT DISCLOSING ON CARFA X. Was even a "Certified Pre Owned". We just went in to trade in our old accord for a new one. Surprisingly the other honda dealer showed us a Carfax More

by Johntru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenny Gess
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Sims
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sedakis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mehdi Soleymanpour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Koushi Momtazian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Clark, Andy Andujar, Aaron Hammer, Cameron Mundt, Daniel Osuna, Manuel Navarro
April 05, 2017

Service;repair work I want to express my sincere appreciation to Service Manager, Tommy Durante and Service Consultant Bryan Kobayashi for their professional and courteou More

by Jasazrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Durante; Bryan Kobayashi
February 28, 2017

No honor or ethics My Wife and I found a used CRV 2015 and Spoke with Adrian Gonzoles. We told him we would be up the day after Valentines day. That morning at about 9: More

by Unhappylostclient
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Adrian Gonzolez
Mar 01, 2017 -

Honda of Superstition Springs responded

An appointment had been arranged for the vehicle mentioned for Monday the 13th. Unfortunately the appointment had to be re-booked for Tuesday the 14th at the request of our customer from Tuscon. Unbeknownst to Adrian another Salesperson also had an appointment on the same vehicle on Tuesday the 14th. Adrian did contact his customer from Tuscon as soon as he found out that another Salesperson was selling the car but it was too late as his customer was almost at the dealership. We would like to clearly state Adrian did not sell this vehicle to anyone, it was sold by another Salesperson. We have reached out to this customer and tried to explain even more clearly the unfortunate circumstances surrounding this misunderstanding and hope they understand. Mike Rutherford General Manager

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