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Honda of Superstition Springs

Mesa, AZ

4.1
588 Reviews
Honda of Superstition Springs is your Honda Superstore with super savings, super selection, and super specials! We want you to have a great experience, and it starts with super service, proven by receiving the 2018 Council Of Parts & Service Professionals Top 50 Honda Dealerships in the Country. We are also one of the leaders in both Sales and Service Customer Satisfaction. Other honors include being an Express Certified Dealer from 2010-2019, We are the only dealership in Mesa where you can shop and experience the entire lineup of new Honda's, and we proudly serve Chandler Tempe, Scottsdale, and Phoenix. We are family owned and operated! Visit us at 6229 E Auto Park Drive or call us at (877) 543-0909 today.
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6229 E Auto Park Dr

Mesa, AZ

85206

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Showing 588 reviews

March 23, 2018

Josh Berkley I met with Josh and wasn’t to sure if i was going to purchase that day. But after working with Josh he helped me make a great decision and i love my n More

by Maxr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Berkley
Mar 24, 2018 -

Honda of Superstition Springs responded

Hi Max- We greatly appreciate your superb review. Thank you for your positive feedback about Joshua. Let us know if you need anything.

March 23, 2018

Awesome Adrian Adrian is a great salesperson and is top notch on his product knowledge. He had all the answers for all my questions. When I have a friend or family l More

by richs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Gess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Koushi Momtazian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Gonzalez
Mar 24, 2018 -

Honda of Superstition Springs responded

Rich- Sounds like you had a quality experience from start to finish, which makes us very happy. Thank you so much for taking the time to write a review. Kenny, Adrian, and Koushi will be very happy to hear your kind words. We'd love to see you in the near future.

March 23, 2018

Rating; the Sales Rep. My experience was primarily with the sales rep. And what an experience it was. I don't know any one that wants to go through a car buying experience More

by jea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mehdi Soleymanpour
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2018 -

Honda of Superstition Springs responded

Hello Jea- Sounds like you had a quality experience from start to finish, which makes us very happy. Thank you so much for taking the time to write a review. We are thrilled to hear Michael and Mehdi were there to assist you through the whole process. Congratulations on your brand new ride! We greatly appreciate your excellent feedback. Let us know if you need anything.

February 20, 2018

Do not get your Honda repaired at Honda Superstition Springs Went into Honda with an unusual sound in my engine. They diagnosed it as the power steering pump. Charged me $661 and guaranteed the sound would be go More

by JohnM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom service manager
Mar 09, 2018 -

Honda of Superstition Springs responded

John, Thank you for your feedback. As I understand it, the diagnosis was done based on a noise that you wanted fixed. The power steering pump was faulty and was replaced. This particular sound was eliminated as promised. Unfortunately, this is an older vehicle that has multiple issues, and you were made aware ot another noise that was present. You advised us to do another repair on the vehicle based on a recommendation from a friend. Our shop advised that this repair would not eliminate the noise you were hearing, but you requested to go ahead with the repair. The noise persisted as was explained up front. The water pump, which was making a noise, was recommended for replacement. Our shop uses OEM (manufacturer) parts and that was what was quoted at a substantial discount. It looks like you then called a dealership in Canada and another in Phoenix, which were not using OEM parts. We explained the difference between manufacturer and after-market parts. You requested a greater discount than we were able to give and at that point, stated you'd like the water pump replaced for free, which we were unable to do. If you would like to discuss this further, please don't hesitate to contact us. Best, Mike Rutherford miker.hondas@gmail.com 480- 355- 6926

January 31, 2018

The Sales person Listened to me I was forced into the car buying process when I had a total loss of my vehicle. I was not at all excited to buy a car. I talked to several dealerships More

by keywis25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimson Baker
Jan 31, 2018 -

Honda of Superstition Springs responded

Good morning, I can definitely relate and sorry that you had to deal with replacing a vehicle under those conditions. Thank you so much for your kind comments regarding Kimson. I'm glad you were able to work with him as he is indeed very kind and understanding. He is new to our dealership but an excellent addition to our team as he fits perfectly with the dealerships culture of a customer first attitude. Thank you so much for doing business with us and if you ever need anything feel free to reach out to Kimson or myself. You can reach me any day at 480-355-6926 or miker.hondas@gmail.com. Mike Rutherford General Manager

January 29, 2018

Excellent service We purchased a new Honda Accord at Honda of Superstition springs. We worked with One of their sales manager Koushi! We had an excellent experience wor More

by K2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Koushi Momtazian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2018 -

Honda of Superstition Springs responded

Hi there! Thank you for your five-star review! We are glad you had a great experience with our Sales Manager Koushi! We hope you enjoy your new Honda! Let us know if you have any questions.

January 29, 2018

Straightforward sales staff Koushi and his team were great to work with, my wife and me had a very Pleasant experience buying our 2018 Honda Odyssey from superstitious spri More

by Bahnamiri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Koushi Momtazian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Felow
Jan 30, 2018 -

Honda of Superstition Springs responded

Hello! Thank you for leaving us a five-star review. We really appreciate your feedback. Koushi and his team always do their best to provide great service to our guests! Let us know if you have any questions. We hope to see you soon!

January 04, 2018

Lies by the basketfull Negotiated a Honda Accord that included Tax, Title, and License for $29,985 in the sales rep. After getting into Finance department found they did n More

by unsat123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mehdi Soleymanpour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

Honda of Superstition Springs responded

On January 6th, 2018 Honda of Superstition Springs reached out to this customer via a private message. Message attached below. Honda of Superstition Springs said on 01/06/2018 06:11 PM (Private Message) Good afternoon, I'm so sorry to hear about your experience but we are here to help. Unfortunately we have no way of identifying who you are through this review. Would you mind contacting me at miker.hondas@gmail.com or at my private number which is 480-355-6926. I will work to rapidly resolve your issues. Our goal is to operate our dealership with integrity and sincerely want to correct this for you. Give me a call or drop a message to us today and we will put the ball in motion immediately. Best regards, Mike Rutherford General Manager On January 10th Honda of Superstition Springs reached out again via a private message. Message attached below. Honda of Superstition Springs said on 01/10/2018 05:27 PM (Private Message) I thought that I would try to reach out once again to see if we could be of service to you as we have no way of knowing who you are based on your review. We strive to give good customer service and in fact these review sites are designed to help companies like ours know when there are issues and to try and fix them. Based on your comments $4,000.00 is an extremely large amount of money to have an issue with and one that certainly should be addressed. There simply is nothing that can be done though without your assistance. I would personally call if I had your information. Internal records from Dealer Rater show that our original message has been read so we just need you to give us a chance to help. We are trying, Mike Rutherford General Manager Though internal Dealer Rater records indicate that each of these message has been viewed there has been no return contact made and we have no way of identifying who this customer is. We reviewed dozens of transactions, spoke with our entire Sales staff and have uncovered nothing that matches with these posted comments. We take customer satisfaction very seriously and want to get to the bottom of this problem. We will put it out there again, please contact the dealership and if your issues prove to be true we will rectify the situation immediately. My personal phone number is 480-355-6926 and email address is miker.hondas@gmail.com. Still trying to help, Mike

November 20, 2017

Lies and more lies. We purchased two cars and had a great experience. Unfortunately they pulled us in with a good sales experience, telling us there would be no problems More

by Disappointed
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith, Aaron Hammer
Jan 31, 2018 -

Honda of Superstition Springs responded

The dealership stood by 100% of its commitments though we were forced to wait for title issues to be resolved by our client. Once those issues were corrected all funds were released as agreed.

Feb 01, 2018 -

Disappointed responded

The fact that the dealer response has no apologies for the way things were handled shows their true colors. No apology or mention of a manager swearing at us. No attempts to explain the multiple lies. Putting blame on the customer by saying they were “forced” to wait on title issues when they accepted both cars knowing up front what those issues were, assuring us it would be no problem and then waiting almost 2 months to notify us that they needed us to do anything. And THEN blaming the delay on us. In the end they did uphold their commitments 100%. Unfortunately it took 3 months, and countless lies from the dealer. I hope everyone reading this notes how the dealer reply does not address a single issue we had, and instead tries to portray themselves as the victim. To be clear, I don’t actually think there was any maliciousness in their actions - just simple greed and gross incompetence. At NO time did we refuse to assist with the title issues - as stated, two days were taken off work and a road trip of 1000+ miles was undertaken within 10 days of being notified of the problem in order to correct it. We did everything the dealer asked, even though they went back on their word multiple times. I understand the reason they are not defending themselves is because they have no defense. There is no excuse for the language or the lies, and so they choose to simply not address it. They are clearly uninterested in saving us as customers - it would have shown a lot of good faith for them to try. They don’t even attempt to reassure me that my vehicles and myself would be treated well if we came in for service. That speaks volumes. My anger has faded some with time, and a simple apology and reassurance that we would be treated well as return customers would have gone a very long way. I guess this goes to show how I would have been mistaken to trust them.

November 15, 2017

Horrible! Horrible! Horrible! I have been a lifetime Honda owner. But the experience I have had with this company was so awful, I will not buy another Honda again. The frontline st More

by A Sorry Honda Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Rutherford
1.0
This rating includes all reviews, with more weight given to recent reviews.
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