Honda of Superstition Springs

We have been leasing and buying our Honda Civic's from Superstition Honda since 2011. I am now on my 5th Civic and love Honda's. We've never had any real issues with Honda but this time there was a hiccup Superstition Honda since 2011. I am now on my 5th Civic and love Honda's. We've never had any real issues with Honda but this time there was a hiccup. We purchased tires and when the car came out with the new tires, there was grease all over the tires next to the rims and on the rims. It really looked horrible. I haven't had to buy tires since before 2011 because I've always leased the Honda's. This 2019 Civic that we have now we ended up purchasing after the lease was over only because there were no Civic's to be found. So honestly when the tires came out looking like that I did question it and was told that is the way it is done now so that there is no problem with the tires and rims. I thought it sounded odd but didn't really question it. I was told to come back in a week or 2 and they would clean them off. Needless to say my husband saw this, and knew it was not correct. So we went down and spoke with Tommy the Service Manager who made it right. The Service Advisor that I had that day was Alex and he was a very nice and polite person but just made a mistake on this issue. Again Tommy was very apologetic for this and corrected the error. Thank you Superstition Springs Honda for always being helpful and taking care of our Honda's along with your continued outstanding Customer Service. Rick and Jannie More

Went to look at, and purchase, a vehicle that was advertised as certified used. Vehicle was a lease return and had damage to the rear that was repaired poorly to say the least. I informed the sales advertised as certified used. Vehicle was a lease return and had damage to the rear that was repaired poorly to say the least. I informed the salespeople that we were in the market and had already test drove the same model with less mileage at a different location. "We'll beat the price and fix the issue with it." An hour later sitting inside we were quoted a higher price with multiple add-ons, that we were not interested in. So she runs off again and someone else comes over to "explain' it all to us. We discuss tint and doc fees and I'm told that it's a standard fee and ALL dealerships charge at least $599 and sometimes higher. Incorrect I let them know as it's not "standard" and I've been to other dealerships that charge $198 for the same fees and had been at one the week prior. We agree to a price and he has me sign the offer sheet. "That was easy, wasn't it?" was the comment before they walk off. We shake hands and they go off once again. The sales department or manager or Oz or whomever makes the decision said they won't honor the price and show us a price for almost $2,000 more. I'm sure it's all legal what they do and it's not a binding offer, but what a joke and a waste of my time. More

Honda Superstition Springs where I purchased my car in 2018 used to be excellent. I have all my servicing there as well. I went in last week with an appointment to have something that’s been recalled fixe 2018 used to be excellent. I have all my servicing there as well. I went in last week with an appointment to have something that’s been recalled fixed. The person I was assigned to Gabbie, wasn’t there, they paged her twice then actually went in the back to get her, when she finally came to her work space, she rolled her eyes & asked why I was there, I showed her the paper for the recall, snatched it out of my hand & said it will take 3-4 hrs. I left & will go to Chandler for any further servicing, my next car (2-5yrs) will be a Toyota. More

Mike was very helpful and courteous made car buying easy. I would ask to see him again and recommend him to my friends. I would ask to see him again and recommend him to my friends. More

I had a couple of issues with the service department but the service director Tommy called me and made it right. I appreciate the customer service. the service director Tommy called me and made it right. I appreciate the customer service. More

very professional and the serice was quick and eazy would 100% recommend to my friends 100% recommend to my friends More

Review EVERYTHING cause they will try to scam you! A week ago I purchased a Vehicle from this dealership and waited until my anger from the experience had subsided before I wrote this review. The e A week ago I purchased a Vehicle from this dealership and waited until my anger from the experience had subsided before I wrote this review. The experience went from bad, to great, to nightmarish over the week after finding the car I wanted. They literally tried to scam me out of an extra $990 that I only caught after reviewing the final loan document. When I first found the car I wanted, they confirmed the vehicle was available for test drive and I made the 30 minute drive out to see the car. Upon arrival the salesman John had us wait inside til he could retrieve the car. 45 minutes later, they finally informed us that the vehicle was borrowed by an employee and infact NOT at the dealership. We left very disappointed. The following weekend I saw the price on the vehicle had dropped significantly, so I reached out again and they insisted they had the vehicle this time. So we drove AGAIN 30 minutes (with no AC) to see the SUV. They allowed us to check out the vehicle and even test drive it without any salesman interference. They didn't try to add on any accessory sales and negotiating a fair price went smoothly. They agreed on $29000 for 72mo @ 6.99% for $486/mon and we were handed off to the finance department. This is where the dealers true colors showed up. The finance guy (I believe also a John) was kind and quickly ran through the paperwork (it was past their closing time.) Everything seemed great until the actual loan document. It showed the same monthly payment of $486... but it was for 75 months @ 6.8% and for $29990. I brought it to John's attention regarding the extra $990 and he started making excuses and said "what's a thousand dollars? I trust you" and printed out the new document. The problem is he didn't just adjust the total, but he also changed the term AND the APR. It wasn't some accident or miscalculation, he purposefully fudged the numbers to get the same monthly payment because that's what they want you to focus on. Thanks for further destroying any hope I had of finding a genuine dealership that operates as an upstanding business as opposed to some organized criminal enterprise. More

One of the best and easiest experiences I’ve had in a car dealerships. Mike & Koushi were very helpful and patient with me and walked me through the process and found me the car and color I wanted. This is m dealerships. Mike & Koushi were very helpful and patient with me and walked me through the process and found me the car and color I wanted. This is my second time leasing a car from this dealership and I’ll definitely be back. Thank you Honda of Superstition!!!! More