Honda of Stevens Creek

We regret buying Honda because of the terrible and dishonest service experience. Our car is still new and the A/C failed while under warranty. The dealership first charged us $1k just to diagnose it, dishonest service experience. Our car is still new and the A/C failed while under warranty. The dealership first charged us $1k just to diagnose it, then claimed it wasn’t covered and told us we had to spend another $7k on unrelated repairs before they would even fix the A/C. After wasting a lot of time going back and forth, we took the car to another shop. They replaced the Honda A/C compressor and fixed the problem for under $2k. None of the supposed $7k issues were actually necessary. This felt like a clear attempt to push unnecessary repairs and to make money whenever possible. Very disappointing and dishonest service. Get a second opinion before agreeing to anything here. More

Service advisor Lucas Ly was very impatient and cold the moment I told him that I did not want the unnecessary package deals.He did not want to provide a quote for the services that I need instead trying to moment I told him that I did not want the unnecessary package deals.He did not want to provide a quote for the services that I need instead trying to upsell services. I wanted only the critical that was due for my car. I am highly debating to take my car to a nearby auto shop. More

The worst customer service I have ever seen. The staff were rude from start to end and constantly dodged questions or attempted to gaslight us the entire time when we would ask about faults rega The staff were rude from start to end and constantly dodged questions or attempted to gaslight us the entire time when we would ask about faults regarding the car we were interested in. The sales manager tried to slip on an extra $600 fee, and only after we pointed it out removed the fee. Afterwards he refused to lower the price by even $10 on the used car and compared buying a car to buying a shirt from Nordstrom. He behaved like a child and shouted loud enough for the whole dealership to hear. Completely unprofessional and rude, take your business elsewhere. More

I had a great experience at Honda of Stevens Creek. Mike G was professional, helpful, and made the whole process easy. Mike G was professional, helpful, and made the whole process easy. More

I worked with Madhuri on buying a new car and she was great at answering questions and made the process very easy. great at answering questions and made the process very easy. More

Had a great buying experience with Phil Ha. The best sales guy. He made sure i got the best deal The best sales guy. He made sure i got the best deal More

Friendly, follow up in timely manner and very responsive, the salesman is very pleasant, the loan process is very simple. the salesman is very pleasant, the loan process is very simple. More

The dealership was fantastic! From start to finish I was tended to and I felt like the staff really wanted to work with me. From start to finish I was tended to and I felt like the staff really wanted to work with me. More

I had great experience with this team David Ramirez, Marisa ,Jay and Brian .Professional, helpful, and made the process smooth. Highly recommend this dealership.! Marisa ,Jay and Brian .Professional, helpful, and made the process smooth. Highly recommend this dealership.! More

Nice and very fast transactions Thank you so much and very good people there .. appreciated all of you . very good people there .. appreciated all of you . More