Honda of South Miami

What a GM!! HORRIBLE I have leased and purchased in the past with South Motors Honda on 16165 South Dixie Highway in Miami. When I was advised that I was able to drop off I have leased and purchased in the past with South Motors Honda on 16165 South Dixie Highway in Miami. When I was advised that I was able to drop off my lease at that location on Friday I was relieved since I knew my past experience with them. THINGS DO CHANGE... I parked and while I was taking out some of my items that were still in the car, noticed an older gentleman walking around me but never introduced himself or even acknowledged me. Walked in and asked the receptionist to help me see the person in charge for returning my lease. While waiting for that person I was approached by that same older gentleman from outside and was asked if I had taken that lease out originally from there. Note that he has still not introduced himself nor had greeted me in any friendly manner. I stated that this particular lease I had taken out from another dealer but I advised that I have done plenty of business there also but got a better deal at that other dealer this time. He was quick to respond that he is not accepting that car there because his lot is full. I want who ever is reading this to understand it was early in the morning, I was told to take it there, I came in very humble, never gave this person or anyone there a face nor a hard time, but this older person had a bad face, bad attitude, nasty language and after he said he is not letting me leave it there he just left me there standing. Before leaving I asked the receptionist if there is a finance manager I can speak to in that regards and a sales person that was standing there told me that the GM has already made that decision... Wow that older man was this whole time THE GM (General Manager)!!!! I was in shock... on the way back to the car and putting back the license plate on the lease, I saw the GM walk again outside and noticed the same bad attitude but had quickly changed when he greeted and stopped to flirt with a woman that was walking by. I can see that he does greet women. Before leaving I went back in just to get his name and business card to advise the company that told me to drop the car off there would be aware. He didn't want to see me and didn't let anyone bring me his business card. I finally went to his glass door and asked for a second of his time. He kept me there at least for 5 minutes until allowing me to pass. I just asked if I had done something wrong for him to give me that type of attitude and bad gestures. He answered no that it wasn't do to me, but with someone else and that he wasn't receiving my car period. At first he wasn't going to give me his business card but I was already getting heated over the fact that I had not done anything to this man to get this kind of horrible treatment for no reason he gave me his card and I as I was leaving I advised him that he was a HORRIBLE PERSON!! so if he is reading this he can hopefully go back to work and try hard not to be himself and try very very hard and be nice to people. You never know who is that person you are treating like xxxx!! As long as JORGE E. ESCOBAR the GM for South Motors Honda works there in any position my family, friends and myself will not be stepping one foot in that door. Thank you for taking the time to read this. I hope I saved someones time from meeting this HORRIBLE person!!!!! More

2018 CR-V Purchase Great people I dealt with!! Starting with Kene Reeves sales cordinator followed by Orville Hartley sales person and finally Ridel Diz Financial Manag Great people I dealt with!! Starting with Kene Reeves sales cordinator followed by Orville Hartley sales person and finally Ridel Diz Financial Manager!!. All of them got to working together and the whole process of me getting my new car took only a few hours!! And Orville even stayed with me pass 9 pm ( closing time for the dealership) to show me a few things about my new car. Thank you everyone!!. Sergio Rodriguez. More

Great service I went to South motor to lease a car and I got great service sales person name Abilio and he got me a great deal I went home very happy. Thank you Hon I went to South motor to lease a car and I got great service sales person name Abilio and he got me a great deal I went home very happy. Thank you Honda !!! More

Terrible Experience Went to look at used Honda Accords. Found the car that I wanted to purchase and was already pre-approved by my credit union at an attractive rate. Mad Went to look at used Honda Accords. Found the car that I wanted to purchase and was already pre-approved by my credit union at an attractive rate. Made an appointment to pick up and pay for the car the following day when I had the draft from the lender. I was called in the morning by South Motors and confirmed the appointment for after work. Later that day, they called me back and said they had sold the car to someone else. That is not the way that honest, reputable professionals do business. More

Purchase of a new CRV Fernando Bolufer was a great sales man. He was friendly and very professional. I recommend anyone to ask for him as he is very approachable and courte Fernando Bolufer was a great sales man. He was friendly and very professional. I recommend anyone to ask for him as he is very approachable and courteous. A great experience and a wonderful car dealer. The easiest place to purchase a car. Thank you Fernando.... Ivonne Delgado More

The worst place to buy a car at and get repairs done!!! I bought a new car from this dealership in July 2016. After 9 - 10 months of the purchase, my car's battery went bad and I had to get my car towed to I bought a new car from this dealership in July 2016. After 9 - 10 months of the purchase, my car's battery went bad and I had to get my car towed to the dealership. They let me know that the warranty was up since my milage was over 36,000. I admit that I drive a lot but never expected a "good quality" battery to be done for before the year. This dealership will sell you low quality parts and provide and even lower customer service standard. They act kind just to get you but once you have a problem with your vehicle they will go against you with all they have. I am so disappointed and dissatisfied with my experience at this place that I will make any family member and friend aware of this so they don't commit the same mistake I made. By the way, managers are not customer oriented and will pinpoint you to any direction to get rid of you. Awful place!!! More

Orville Hartley very helpful and knowledgable. I was very satisfied with Mr. Orville for his time in showing me several cars and explaining the difference from one to the other. Great customer ser I was very satisfied with Mr. Orville for his time in showing me several cars and explaining the difference from one to the other. Great customer service! More

Terrible experience buyer beware I bought a car from this dealer 10 years ago and I was planning to trade it in and buy a new car. I got an online quote which was fair, so I called a I bought a car from this dealer 10 years ago and I was planning to trade it in and buy a new car. I got an online quote which was fair, so I called and confirmed that they had the color and model I wanted. I was told yes they found my car and were having it transferred from another dealer and I could come in to trade in and purchase the car. When I arrived, I was told that the car they ordered had $1000 of extra accessories above the base model which I wanted. I told them that I did not agree to these extras and the manager was very rude and told me I had to pay for them if I wanted the car. I explained that it is inappropriate to assume I would spend another $1000 on accessories that I do not want. He stormed off and said "well it's not going to happen then". I got out of there as fast as possible and went to Largo Honda 2 days later and got a better price and excellent customer service. I will say that the Service department is great and I have been going there for many years. Sales team is awful and rude. More

Pretty great experience Mike and the entire honda team that helped me were awesome. They had me in and out of there in no time at all. The Staff was extremely professional an Mike and the entire honda team that helped me were awesome. They had me in and out of there in no time at all. The Staff was extremely professional and friendly which made my experience pretty great. More

Excellent service Excellent experience. Salesman worked to complete deal to my satisfaction (on my terms, at my price). Will definitely buy from them again. Very nice Excellent experience. Salesman worked to complete deal to my satisfaction (on my terms, at my price). Will definitely buy from them again. Very nice sales person outgoing great person very satisfied with my new car 😬😬😬👍🏼👍🏼 More