Honda of South Miami

Scam alert “Dealer Enhancement “ package Beware of the $1200 DEALER ENHANCEMENT PACKAGE” that will be included in your purchase price even if it is not installed. The dealership uses this “pa Beware of the $1200 DEALER ENHANCEMENT PACKAGE” that will be included in your purchase price even if it is not installed. The dealership uses this “package” to inflate the purchase price so that you begin negotiating at the higher price instead of the MSRP. I was told that this package was non-negotiable, that it comes already installed in every car the dealership sells. But these features are not on the car I bought and are not available in the color of my car. I purchased a 2019 Honda Civic here last week. When negotiating the price, instead of starting at the MSRP, the salesperson started with a number approximately $1200 higher. He told me that a second sticker on the car window showed a “dealer appearance enhancement package” that included “designer pinstripes, door guard protection molding and wheel well protection molding.” I told him that the car I was buying did not have these enhancements and I did not want to pay for them. He insisted that this package comes on all the cars the dealership sells and is not optional. When I again pointed out that the enhancements were not on the car I was buying, he said that the dealership would add them. I asked to see a car with “designer pinstripes” and was told that “nobody wants those anymore” and there were no cars to show me. I bought the car. Two days later I returned to get floor mats which had not been provided and again I told the salesman that my car did not have the appearance enhancement package. He repeated that these enhancements could be added if I wanted them. He again dismissed the pinstripes as undesirable and showed me what the protection molding looked like on other vehicles. I told him I did want them installed on my car. This is the first time I was told that these moldings are not available in the color of my car (a bluish color called Sonic Gray) but they could install BLACK moldings if I wanted them. This would ruin the appearance of the vehicle. I would never have purchased the vehicle if it had black moldings on the edges of the doors and above the wheel wells. The dealership has refused to give me a credit for the appearance enhancement package that apparently does not exist for my car. I have spoken to two salespeople (“Billy” and “Jude) as well as a sales manager who returned my call and told me that there was no one above him that I could talk to. They have repeatedly told me that I got a great deal on the car and I didn’t actually pay for the enhancement package anyway (despite the fact that the starting price of the car was $1200 above MSRP). It is obviously a sales tactic to inflate the price of the vehicle. I love my new Honda, but I am angry that the salespeople lied to me and have not provided (and cannot provide) the appearance package it insisted I pay for. More

Yasmina Portas, Carlos Brito & Yuni Garcia: Great, Friendly 12/28/2018 - My wife and I went to buy a 2017 Honda Accord EX, but when we got there the car was sold, Carlos check around and show us a Certified Acc 12/28/2018 - My wife and I went to buy a 2017 Honda Accord EX, but when we got there the car was sold, Carlos check around and show us a Certified Accord Sport same color with black interior, which my wife preferred. He was able to give us a good deal on the price. During the whole process he was friendly and patient. Yuni handle the finance process and also was very friendly, open and make the process to run smooth from beginning to end. Yasmina was the first point of contact and she was very helpful and friendly. I reschedule the appointment several time and she was very patient and friendly during the rescheduling process. I highly recommend these 3 persons to anybody that needs to buy a car. I wish you all a Merry Christmas and Happy New Year!!! More

Alex Molinares If you need a solid used car find Alex at South Motors.. Honest knowledgeable and goes the extra mile. He came in on his day off and even offered to p If you need a solid used car find Alex at South Motors.. Honest knowledgeable and goes the extra mile. He came in on his day off and even offered to pick me up 50 miles away. Pat Finn More

Scam Alert I am writing this after I fell victim to a bait and switch scam at South Motors Honda. This Sunday I went to turn in my 2016 civic to lease a new CRV. I am writing this after I fell victim to a bait and switch scam at South Motors Honda. This Sunday I went to turn in my 2016 civic to lease a new CRV. Yesterday I find out my lease agreement is for a different car than what they gave me. The vehicle identification number and even color do not match. At this point I don't know if the vehicle is stolen or even salvaged. I contacted the dealer and asked them for a new agreement and they said they would only change the vehicle information. Concerned about their loyalty I contacted another Honda dealer and they advised me I was overpaying. When I asked to re-quote my vehicle they refused. I contacted the GM Jorge Escobar who was very disrespectful and refused to help. I went online and this appears to be a common thing at this location with this GM. I contacted Honda Motors Finance and they advised me that the dealer can not turn in that lease as it is invalid and the dealer has not even paid off my civic. I will make my payments this month but I don't know how or for which car or if my insurance will even cover this vehicle. More

WILL Dodson was Amazing WILL Dodson was amazing.. He took very good care of me and i love my new Honda civic.. He made the Process so easy and efficient.. thanks again go see WILL Dodson was amazing.. He took very good care of me and i love my new Honda civic.. He made the Process so easy and efficient.. thanks again go see Will if you need a new car More

Aldo was amazing! Aldo was awesome! I had a bad experience at the dealership and Aldo fixed everything and more! Not only did he give me the best price on a car that no Aldo was awesome! I had a bad experience at the dealership and Aldo fixed everything and more! Not only did he give me the best price on a car that no other dealers in south Florida could beat (9 dealerships) but he gave me excellent service. Their financing department helped me with getting me approved for a car loan and were very friendly. At no time did I feel pressured to buy a car or that I was being deceived. Aldo gave me the best price THE FIRST TIME, there was no back and forth. No other dealer could beat his price, they all told me they would be losing money if they sold me the car. After visiting the 8th dealer, who couldn’t match the price, I was content he gave me the best price. If you’re looking for your next car, I would definitely recommend buying at South Motors. They were awesome and a huge help. Thank you guys for everything! More

What a GM!! HORRIBLE I have leased and purchased in the past with South Motors Honda on 16165 South Dixie Highway in Miami. When I was advised that I was able to drop off I have leased and purchased in the past with South Motors Honda on 16165 South Dixie Highway in Miami. When I was advised that I was able to drop off my lease at that location on Friday I was relieved since I knew my past experience with them. THINGS DO CHANGE... I parked and while I was taking out some of my items that were still in the car, noticed an older gentleman walking around me but never introduced himself or even acknowledged me. Walked in and asked the receptionist to help me see the person in charge for returning my lease. While waiting for that person I was approached by that same older gentleman from outside and was asked if I had taken that lease out originally from there. Note that he has still not introduced himself nor had greeted me in any friendly manner. I stated that this particular lease I had taken out from another dealer but I advised that I have done plenty of business there also but got a better deal at that other dealer this time. He was quick to respond that he is not accepting that car there because his lot is full. I want who ever is reading this to understand it was early in the morning, I was told to take it there, I came in very humble, never gave this person or anyone there a face nor a hard time, but this older person had a bad face, bad attitude, nasty language and after he said he is not letting me leave it there he just left me there standing. Before leaving I asked the receptionist if there is a finance manager I can speak to in that regards and a sales person that was standing there told me that the GM has already made that decision... Wow that older man was this whole time THE GM (General Manager)!!!! I was in shock... on the way back to the car and putting back the license plate on the lease, I saw the GM walk again outside and noticed the same bad attitude but had quickly changed when he greeted and stopped to flirt with a woman that was walking by. I can see that he does greet women. Before leaving I went back in just to get his name and business card to advise the company that told me to drop the car off there would be aware. He didn't want to see me and didn't let anyone bring me his business card. I finally went to his glass door and asked for a second of his time. He kept me there at least for 5 minutes until allowing me to pass. I just asked if I had done something wrong for him to give me that type of attitude and bad gestures. He answered no that it wasn't do to me, but with someone else and that he wasn't receiving my car period. At first he wasn't going to give me his business card but I was already getting heated over the fact that I had not done anything to this man to get this kind of horrible treatment for no reason he gave me his card and I as I was leaving I advised him that he was a HORRIBLE PERSON!! so if he is reading this he can hopefully go back to work and try hard not to be himself and try very very hard and be nice to people. You never know who is that person you are treating like xxxx!! As long as JORGE E. ESCOBAR the GM for South Motors Honda works there in any position my family, friends and myself will not be stepping one foot in that door. Thank you for taking the time to read this. I hope I saved someones time from meeting this HORRIBLE person!!!!! More

2018 CR-V Purchase Great people I dealt with!! Starting with Kene Reeves sales cordinator followed by Orville Hartley sales person and finally Ridel Diz Financial Manag Great people I dealt with!! Starting with Kene Reeves sales cordinator followed by Orville Hartley sales person and finally Ridel Diz Financial Manager!!. All of them got to working together and the whole process of me getting my new car took only a few hours!! And Orville even stayed with me pass 9 pm ( closing time for the dealership) to show me a few things about my new car. Thank you everyone!!. Sergio Rodriguez. More

Great service I went to South motor to lease a car and I got great service sales person name Abilio and he got me a great deal I went home very happy. Thank you Hon I went to South motor to lease a car and I got great service sales person name Abilio and he got me a great deal I went home very happy. Thank you Honda !!! More

Terrible Experience Went to look at used Honda Accords. Found the car that I wanted to purchase and was already pre-approved by my credit union at an attractive rate. Mad Went to look at used Honda Accords. Found the car that I wanted to purchase and was already pre-approved by my credit union at an attractive rate. Made an appointment to pick up and pay for the car the following day when I had the draft from the lender. I was called in the morning by South Motors and confirmed the appointment for after work. Later that day, they called me back and said they had sold the car to someone else. That is not the way that honest, reputable professionals do business. More