Honda of Serramonte - Service Center

Excellent Service The service writers always provide quick and responsive service. They answer questions and explain an estimate of how long the service will take. They The service writers always provide quick and responsive service. They answer questions and explain an estimate of how long the service will take. They even described how the new coffee machine in the waiting area works. Livian who works as a cashier is always friendly and professional. She always greets customers with a smile and she always asks if there is anything else she can help you with before you leave. She even double checked another customers and my e-mail address before we left for a raffle with a tv as a prize the dealership is holding this month. Her friendly demeanor and courteous manner create a comfortable atmosphere that makes people look forward to bringing their car in for service at Serramonte Honda! More

Horrible Reception Staff and Service Staff, GM of Dealership Bought a brand new 2016 Honda Civic, only to find out it has rattling issues with the rear when music is played. I brought it in for service, and the Bought a brand new 2016 Honda Civic, only to find out it has rattling issues with the rear when music is played. I brought it in for service, and the service advisor (clearly not someone fully trained in this industry) told me theres nothing that could be done. I tried contacting the GM of the dealership only to be ignored several times with my concerns. I'm going to keep bringing it back and possibly file a lemon law claim. The 2 heavy latina receptionist for service are also very dismissive and should be working at a prison instead of in the "customer service" department. More