Honda of Serramonte

CRV serviced at Honda Serramonte Bobbie was courteous and professional. He was very efficient and thorough in his review of the service that my car needed. He showed me the options th Bobbie was courteous and professional. He was very efficient and thorough in his review of the service that my car needed. He showed me the options that I could take and allowed me to get the one I'm most comfortable with. Also, I had to set my appointment later in the afternoon (after my work hours) but Bobbie stayed on (beyond his work hours) to make sure everything went well and I get my car back that evening. Because of the excellent service I get from people like Bobbie, I continue to have my vehicle serviced at Honda Serramonte. More

Bobbie is cool, calm & collective I have worked with Bobby for a year now. I have had mostly negative experiences with my car in general but Honda of Serramonte Service has persevered I have worked with Bobby for a year now. I have had mostly negative experiences with my car in general but Honda of Serramonte Service has persevered through the trials and helped me to navigate through them slowly becoming a happy cat buyer! I value and respect Bobbys 15 plus years of service with Honda. My last visit with him was actually pleasant and he was really laid back ajd didnt seemed disturbed or bothered by the customer as I have a keen eye for disgruntled workers. He provided top notch customer service and didn't treat me like a number on the roster. That attention to each and every customer makes and impact on me and doesn't make going to service feel like I'm burdening anyone! Good job, bro! More

Marcin, my Internet Sales Rep has stood by his customer! Where to begin?! I researched The 2018 Honda CR-V for sometime. Narrowed down my dealership and Honda of Serramonte was chosen because it's convenient Where to begin?! I researched The 2018 Honda CR-V for sometime. Narrowed down my dealership and Honda of Serramonte was chosen because it's convenient, close and familiar as I grew up in and around Daly City/Colma and live in South City. I was extremely excited about this brand new car purchase but fearful and intimidated due to past experiences being pressured into buying a car. I emailed Honda Sales and was paired with Marcin. First off the most memorable thing about him is his European-swag, humor, wit and vibe... PLUS his humility and spirit of service in what he does! I can get swayed at times and not once did I feel pressured or bullied into purchasing my CR-V. He essentially guided me through the process and respected my boundaries while giving me space after the test drive which was 3 days actually. The car was still there when I came back. Fast forward-within 4 days the battery died. Could have been Honda or me not sure but it was repaired. Died again 2 months later, Honda Service replaced battery, windshield cracked and flooded my car due to rain twice, carpets swapped out, back windows busted on 2 additional occasions, mold developed, braking mitigation warning sensitiveness, ALL within the 1st year. Marcin, had taken MULTIPLE phone calls off and on throughout the year about issues related to service (while he's trying to sell cars himself), warranty and even lemon law pursuits. It has been a emotional and unsettling year. I just decided I was an unhappy car buyer in general. Eventually things pass and bad luck subsided. During the last repair for the carpet and windshield, Honda Serramonte Service accidently damaged the paint on both sides of the doors as I inspected the car at pick up and was once again let down. However, Honda instantly admitted they were at fault and would repair it. I was not ready to bring my car back in so I waited over a month or so. I brought back my car this week and they quickly took it in. The dealership doesn't really do car loaners so I would have had to come out of pocket to rent a car for something they did! So I go whining to Marcin, my internet sales manager and I tell you, this guy is a champ, he negotiated with his manager that I get a loaner because of my poor experiences I've been having with my car the whole year, and that right there pretty much restored my hope in customer service with Honda! To whomever this may concern, his hard work, patience, perseverance and dedication to his PAST customers should not go unnoticed by Honda Of Serramonte! Moral of story: I received treatment from Marcin the whole year as if I were a new car purchaser! Dealers generally cold shoulder their clients and send them off to another department when they have incessant issues aside from sales related enquiries. Not once did I have this experience with Marcin, not once! So again, thank you bro for making me feel like an appreciated and valued customer and I am slowly becoming a happy-car-buyer again! Ps. Also a special shout out to Xavier Contreras at Service in particular, and Bobby Santos for dealing with me this past year. Xavier in particular is not my designated service person but has filled in and ACTUALLY makes his attempts to greet me when its crazy and say what's up, ask how am I doing, doesnt show the signs of busyness or any signs of being "bothered or disturbed" by my presence. That right there goes a real long way and actually makes a service visit a better experience because we all know that department has HIGH VOLUME stress and busyness. I want to extend my gratitude for the Manager at Service, Tom and ALL his team that work hard! More

Excellent customer service, expresses interest in the custom Xavier, we've met a few times when my regular service guy was either on a day off or lunch and I must say just the basic greetings: Hi how ya doing, h Xavier, we've met a few times when my regular service guy was either on a day off or lunch and I must say just the basic greetings: Hi how ya doing, hey I remember you from last time..., has someone helped you yet?....go along way especially in one of the busiest service centers in The Bay Area. Please keep doing what you doing, bro. You have the gift bro, of easing the customer down in high volume stress environments by showing that you are more than remotely interested in their need even if you are busy yourself! Keep up the good customer service and God bless. More

Excellent service and FAST I would highly recommend working with Marcin in internet sales. He has been a great help very fast, efficient and highly responsive. He made the proce I would highly recommend working with Marcin in internet sales. He has been a great help very fast, efficient and highly responsive. He made the process seamlessly simple and straight forward. Saved me a great deal of time and totally dress free. I wish every car buying experience was similar. I hope they give his a bonus and a raise. He deserves it. More

Excellent service Constance Liang was very friendly and helpful on our visit to the dealership. She is very helpful and knowledgeable. We got Excellent help and guide. Constance Liang was very friendly and helpful on our visit to the dealership. She is very helpful and knowledgeable. We got Excellent help and guide. More

Excellent service Constance was so efficient and helpful. She made our sale very smooth and pleasant! I would highly recommend Constance Liang to any buyer looking for Constance was so efficient and helpful. She made our sale very smooth and pleasant! I would highly recommend Constance Liang to any buyer looking for a car. More

Ela is awesome She's great customer service, she is very helpful and friendly.. with her our transaction was easy, me and my husband was satisfy and we would definit She's great customer service, she is very helpful and friendly.. with her our transaction was easy, me and my husband was satisfy and we would definitely recommend Miss Ela Garon. More

Satisfied Good service,even though the technician didn’t reset the odometer.And my coupon that I presented wasn’t discounted. But overall I’m satisfied with it Good service,even though the technician didn’t reset the odometer.And my coupon that I presented wasn’t discounted. But overall I’m satisfied with it.. More