Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Honda of Serramonte
Colma, CA
979 Reviews
At Honda of Serramonte we strive to maintain a complete inventory of new Honda vehicles. We are the Bay Area Honda car dealership that will make the car buying experience as simple as possible. We will work with you and your credit situation to find the perfect auto loan or Honda lease to fit your budget. To learn more about purchasing, financing, or leasing a new Honda in the San Francisco Bay and Colma, CA region, contact Honda of Serramonte today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 979 reviews
November 15, 2019
Took my car in for service. Didn’t know exactly what the problem was. Brian from the service dept assured me my car was going to be taken care of. They found the issue. Fixed the issue. And When my car problem was. Brian from the service dept assured me my car was going to be taken care of. They found the issue. Fixed the issue. And When my car was ready, Brian added icing to the cake. He offered to wash my car and vacuum it. That’s what I call great customer service! More
by Soniapad
Employees Worked With
Brian Wong
November 14, 2019
Drop car with intermittent noise Jeric Vergara was our service advisor. We told him about a low volume noise intermittent on and off. The mechanic checked and did not hear the noise. Jeric Vergara was our service advisor. We told him about a low volume noise intermittent on and off. The mechanic checked and did not hear the noise. Jeric took the car to wash, and he heard the noise. He asked the mechance to double check and they found out A.C hose leak, then Jeric help us to order the part, and the car is good. We thanks Jeric Vergara for his extend effort to take care the problem. He is an excellence service advisor. Thanks again More
by KEITHLEE109
Employees Worked With
JERIC VERGARA, Eric Chau, Brian Wong
November 12, 2019
Purchased impreza We saw an ad for a used Impreza, which was just what we'd been thinking about looking for, and went to check it out. Edmond was super helpful and frie We saw an ad for a used Impreza, which was just what we'd been thinking about looking for, and went to check it out. Edmond was super helpful and friendly, and made the whole process easy - had a test drive and bought the car, all same day! What I appreciated was that he was helpful, but not at all pushy, listened and didn't try to sell us anything that we didn't want. More
by margaret
Employees Worked With
Edmund Sunpayco
November 08, 2019
Every trip I’ve make to this dealership has been great! Everyone always asks if im being helped or if I need anything. Guys work well and have great customer service! First time working with Eric Tom and h Everyone always asks if im being helped or if I need anything. Guys work well and have great customer service! First time working with Eric Tom and he was also great!! More
by Jacqueline
Employees Worked With
Eric Tom
November 06, 2019
helps customer at their finest the best dealership you helps customer at their finest the best dealership you can ever ask for. highly recommended ⭐️⭐️⭐️⭐️⭐️ they really work as a team to help customer helps customer at their finest the best dealership you can ever ask for. highly recommended ⭐️⭐️⭐️⭐️⭐️ they really work as a team to help customers getting their satisfactory 👍👍👍👍 More
by julius C
Employees Worked With
Mele Kupu, Giann De Castro
November 03, 2019
Good Service Always happy with Oliver who provided good service for my Honda Civic. I usually bring my car here for routine oil change and have no issues. Always happy with Oliver who provided good service for my Honda Civic. I usually bring my car here for routine oil change and have no issues. More
by llew
Employees Worked With
Oliver Velasquez
October 30, 2019
I bought my car here in April of 2019 and brought it into the service center in October of 2019 because my check engine light came on. As soon as it was looked at, I was told that not only did I need a whole the service center in October of 2019 because my check engine light came on. As soon as it was looked at, I was told that not only did I need a whole new engine (for reasons that couldn't really be explained to me,) but also that my warranty wouldn't cover it. I knew this was false, so I insisted they check. After three weeks of very little explanation except the accusation that it must be my fault for lack of maintenance (I proceeded to provide them with my very thorough documentation of my perfect f***ing maintenance,) it turns out that my warranty DID cover the problem and that suddenly, I didn't need a new engine anymore. Hmm, how strange *insert major eye roll here*. Not only that, but when my car was returned to me after the servicing done at Honda of Serramonte, it was making a NEW noise. I took it back to them and they told me it was a problem with a part that I knew was NOT the issue and that my warranty "definitely wouldn't cover it this time". I live about an hour and a half away from Serramonte, so I decided to calmly get my car back and never, EVER take it to them again. I brought it to my mechanic who I have trusted for YEARS and who has helped me to maintain cars well past 300k miles and of course, the problem was NOT what they said it was and is in fact likely a result of their actions. So now, I'm looking for a lawyer. Not only was I immediately dismissed as a female car owner, but I was also lied to and misled over and over again. I do NOT recommend buying a car from Honda of Serramonte and I definitely do NOT recommend their service center. I know dealerships don't tend to have the holiest of business practices, but this was the worst service experience I've ever had with any center/dealership/lot/WHATEVER in my entire life. Super disappointed. Avoid this place like the devil himself. More
by elanajoy
Employees Worked With
Patrick Ngan, Steven Li, David Wong, Abdullah Barekzai, Bobbie Santos, Brian Wong, Alejandro Gonzalez
October 29, 2019
He is very helpful and friendly I dropped off my car for airbag recall on my Honda CRV. The dealer provided shuttle to and from my home. Very convenient to have such service and Xav I dropped off my car for airbag recall on my Honda CRV. The dealer provided shuttle to and from my home. Very convenient to have such service and Xavier is very helpful and friendly. I would recommend this dealer to anyone! More
by Lucy
Employees Worked With
Xavier Contreras
October 29, 2019
Excellent Service Dept. I am totally happy with the service I receive at Honda of Serramonte. I have had Teddy Mui as my service advisor many times, and he has always been g I am totally happy with the service I receive at Honda of Serramonte. I have had Teddy Mui as my service advisor many times, and he has always been great. He seems to always have my best interest at heart, seeing if there are any specials I can take advantage of and just going the extra mile for me. 5 stars for sure. And, actually, I haven't ever had a bad experience with any of the other service advisors. But, I like Teddy the best. More
by Reng
Employees Worked With
Teddy Mui
October 28, 2019
Happy Birthday to Me! I scheduled a routine oil change on my birthday and discovered upon arrival at the dealership that I would again be working with Eric Tom. Although I I scheduled a routine oil change on my birthday and discovered upon arrival at the dealership that I would again be working with Eric Tom. Although I was unable to locate the coupon on my phone, he honored the price quoted on the coupon and even through in a complementary tire rotation because it was my birthday. Eric informed me that my car had a product recall and asked if I had time to have the part replaced which would add another 1-1.5 hours to the service. Needless to say I was pleasantly surprised when I received the call from Eric that my car was ready - well ahead of schedule. After I arrived at the dealership, Eric explained the work that had been done, including a free car wash. To top it off, when Eric handed me the invoice with a zero balance due I was overwhelmed. He told me happy birthday and I gave him a big hug. The service he provided was really above and beyond and will keep me coming back to Honda of Serramonte. I asked Eric if I could nominate him for employee of the month! More
by Shannon
Employees Worked With
Eric Tom
