Honda of Serramonte

I negotiated and purchased the vehicle completely online, that was a battle from the start. The correspondence was terrible, long long delays between emails. Not much better via the phone either. I asked to that was a battle from the start. The correspondence was terrible, long long delays between emails. Not much better via the phone either. I asked to speak to the GM and explained my complaint, I explained that I would get better response if I was standing in front of him and he agreed, but he said he needed to run a business. My response was, isn’t online sales part of your business??? Poor poor online service. When I flew up to your location the service was much better, but maybe it was because of all of my complaining. Call me if you want a better explanation! Cliff 818 262-4832 More

Most patient car salesman I have ever met. Deserves the money he made from this sale. Deserves the money he made from this sale. More

Great experience. Friendly staff, clean and organized facility, and a great deal to round it out. Friendly staff, clean and organized facility, and a great deal to round it out. More

Fantastic! Did not need to negotiate and still got a good competitive price. Good customer service. Did not need to negotiate and still got a good competitive price. Good customer service. More

Excellent, expedient, and transparent sales and straightforward financing. Our sales rep, Edmund, was absolutely fantastic! He listened to our needs, was super knowledgeable and genuinely helpful. straightforward financing. Our sales rep, Edmund, was absolutely fantastic! He listened to our needs, was super knowledgeable and genuinely helpful. We will be getting all our vehicles here from now on. More

Purchased a new vehicle had the right vehicle in stock. No pressure from sales staff No pressure from sales staff More

I'm going to keep it short and to the point. I did buy a vehicle there because I did my homework, my mechanic gave it a thumbs up, and it was priced reasonably. That's about as good as it gets. I did buy a vehicle there because I did my homework, my mechanic gave it a thumbs up, and it was priced reasonably. That's about as good as it gets. The sales department there is the worst I've seen. Unknowledgeable, unfriendly, deceptive, and customer satisfaction is at the bottom of their list, if on their list at all. I feel sorry for anybody that goes in there with little experience in buying from dealerships, and hasn't done their own homework on their vehicle they're interested in. And don't try resolving any of this with their general manager, Patrick, he's as bad as the rest of them. If you can even get him to respond to you. If you buy a vehicle here just make sure you do your homework and don't rely on anything they tell you. And don't expect an enjoyable buying experience. And don't let them rush you through the financing and contracting signatures part. They try to get a lot of things past you if you don't read the fine print. Beware Just a word of advice...,....... More

Friendly service. This was my first experience buying a new car. Nelson Tam and Jerome Mercado were outstanding! I worked mostly with Jerome and I must say, he mad This was my first experience buying a new car. Nelson Tam and Jerome Mercado were outstanding! I worked mostly with Jerome and I must say, he made feel super comfortable. Never pushed or try to upsell me. I purchased the 2025 Honda CR-V Touring Sport Hybrid. I absolutely LOVE IT!!! More

Contacted me right away after I sent in an inquiry about a used car. Very available to answer all questions. a used car. Very available to answer all questions. More

Dealer: Edmund Zabarte Officer: Monty Step 1 Lie about APR : So the way the scam starts is they would pull you in the showroom. They mentioned blatantly how their APR is a full percentage point low about APR : So the way the scam starts is they would pull you in the showroom. They mentioned blatantly how their APR is a full percentage point lower than actuals Step 2 Alarm system; Karr alarm system: they install a trashy car alarm system that you should say no to because they charge a multiple on it Step 3: Accessories (Bait and switch) : I asked for floor mats, cargo cover, and Cyber link camera mirror. They showed me the prices from honda website but then mentioned that the mirror is not available on my model. Good right? No! They didnt change the price. They pull this trick at the last moment So yes, bait and switch is their play. Straight up liars and scamsters More