Honda of Serramonte

Disappointed upon the after service. I bought a 2017 Honda CR-V back in late July. I was told that I should receive the license plate within 4 weeks. Up to last October, I hadn't received I bought a 2017 Honda CR-V back in late July. I was told that I should receive the license plate within 4 weeks. Up to last October, I hadn't received it and I was pulled over by a police and he told me that the name of the car was still not under mine. I called the sales representative immediately. He told me that he couldn't do nothing because it wasn't three months yet. Later, when it passed three months, I called the sales representative again and again ( three times in total), he reluctantly started to do the paperwork in Nov. 7. Up to today, I haven't received the license plate. I'm very disappointed about their services. Andy Chen More

Excellent service! I’d like to echo a review made just a few days ago. Bobby Santos was my Service Advisor as well. My 2009 Honda Fit needed a lot of maintenance, and I’d like to echo a review made just a few days ago. Bobby Santos was my Service Advisor as well. My 2009 Honda Fit needed a lot of maintenance, and Mr. Santos took the time to make sure I understood all of my options. Over the years, I’ve only used Honda Serramonte Service for maintenance and occasional repairs. All of the Service Staff has always been very professional. It’s a well run shop! More

They know their stuff Went in for a routine check up and Bobby was able to explain the full process and showed exemplary knowledge of what it entailed. Being unfamiliar wit Went in for a routine check up and Bobby was able to explain the full process and showed exemplary knowledge of what it entailed. Being unfamiliar with cars, I could see from his other records that he is very knowledgeable with cars and that made the whole experience very comforting. More

Service Our service advisor ERIC was very professional, we told him what issue we were having with our 2016 pilot and he immediately knew what the problem was Our service advisor ERIC was very professional, we told him what issue we were having with our 2016 pilot and he immediately knew what the problem was. We had to leave our car because it was a walk-in visit & didn't know how long our car would be there. Signed up for the shuttle to take us home but MELE (Finance Manager) insisted she drive us home herself! Hands down exceptional customer service. Thanks Gian, Eric & Mele! More

Excellent Service by DARRELL WILSON Darell listened to all my concern with my 2003 CRV. Love this car!!!. He recommended other important repairs to be done. He gave me a little rebate Darell listened to all my concern with my 2003 CRV. Love this car!!!. He recommended other important repairs to be done. He gave me a little rebate but the total was still high. Overall, I was very satisfied with the repairs and thanks to Darrell, he is very knowledgeable with what he does. More

Purchased a new 2017 Civic Sedan Very positive experience! Sales. rep (Tony Chen) was very knowledgeable and helpful. He answered all my questions and I got the car I wanted. Very Very positive experience! Sales. rep (Tony Chen) was very knowledgeable and helpful. He answered all my questions and I got the car I wanted. Very happy! More

Great service and friendly! I'm returning again. They told the truth as far as the time service would take. It was a good experience. and friendly! I'm returning again. They told the truth as far as the time service would take. It was a good experience. More

JUST WHAT I NEED Greg and the rest of the staff were prompt, helpful, friendly and garnered my trust by not trying to up-sell service I didn't need. It turned out I j Greg and the rest of the staff were prompt, helpful, friendly and garnered my trust by not trying to up-sell service I didn't need. It turned out I just needed an oil change, but they checked out my entire car and I drove away with the knowledge that everything is in good working order. I will be back! More

Simple and convenient From the moment I arrived Gary was helpful in assuring my car is taken care properly until picking up my car. Being hard of hearing and having difficu From the moment I arrived Gary was helpful in assuring my car is taken care properly until picking up my car. Being hard of hearing and having difficulty taking phone calls, he adapted and was willing to text me personally when my car is available. It is attentive things like this that makes your staff attract more consistent customers. I definitely will be back for more services. Thank you Gary and Honda serramonte for the easy interaction. More

EXCELLENT CUSTOMER SERVICE I WAS IMPRESSED WITH MY OVERALL VISIT. THE STAFF WAS FRIENDLY AND HELPFUL. I WILL DEFINITELY BE COMING BACK TO THIS HONDA FOR ALL MY SERVICE NEEDS. I WAS IMPRESSED WITH MY OVERALL VISIT. THE STAFF WAS FRIENDLY AND HELPFUL. I WILL DEFINITELY BE COMING BACK TO THIS HONDA FOR ALL MY SERVICE NEEDS. More