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Honda of Serramonte
Colma, CA
1,064 Reviews
At Honda of Serramonte we strive to maintain a complete inventory of new Honda vehicles. We are the Bay Area Honda car dealership that will make the car buying experience as simple as possible. We will work with you and your credit situation to find the perfect auto loan or Honda lease to fit your budget. To learn more about purchasing, financing, or leasing a new Honda in the San Francisco Bay and Colma, CA region, contact Honda of Serramonte today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,064 reviews
May 29, 2025
Thomas sold me a used, certified Honda CRV. He was easy to work with, knowledgeable, and straightforward. The finance manager, can't recall her name, was quick, pleasant, and didn't try to upse He was easy to work with, knowledgeable, and straightforward. The finance manager, can't recall her name, was quick, pleasant, and didn't try to upsell me on add-ons. I've never been in and out of a sales office that fast. I would highly recommend working with them both. However, Thomas's manager was a horrible example of everything that's wrong with a car dealership - and more. It was memorial day, so banks were closed and I could not get a cashier's check. I offered a non-refundable deposit via credit card and he said no, that all he could do was a loan application to hold the car. When I said no b/c it would bring down my credit score and why would I do that when I'm buying a car all cash, he said "but we won't actually do the loan, just get approval" -- total gaslighting by not addressing my real question. I finally got him to admit that it would bring my credit down and that was absurd to hold it for less than 24 hours. He was annoyed and said, "well, it's first come, first serve here, so we won't hold it." He was equally as annoyed and borderline nasty when I asked simple, reasonable questions, such as what the $100K service would cost b/c the car mileage was close to that. I also remarked that the brakes and tires, while at acceptable levels to sell, would likely need attention soon. He was condescending and rude, arguing that only "rich people" would pay to replace brakes at the level they were at. When I asked if I could do a cashier's check for the bulk of the transaction and charge a small mount ($5K), Thomas's manager said they'd need to run my credit. What?? It's an Amex Platinum card - why do they need to run my credit, for any credit card? It's already guaranteed by the credit-issuing bank. Absurd. Thomas's manager is a bully and I plan to report him. So if you go to this deal to buy a car, go with Thomas but refuse to work with his manager. In the end that's what I did. More
by erica_jacobs
Employees Worked With
Thomas
May 29, 2025
I want to give a huge thank you to Jeff for his outstanding help with the purchase of my new Honda CR-V Hybrid Sport-L. From the very beginning, Jeff was professional, knowledgeable, and genuinely outstanding help with the purchase of my new Honda CR-V Hybrid Sport-L. From the very beginning, Jeff was professional, knowledgeable, and genuinely attentive to my needs. He answered all of my questions clearly and patiently, making the entire process smooth and stress-free. What I appreciated most was that Jeff never pushed or pressured — he truly wanted me to find the right car for me, and thanks to his guidance, I did. I’m absolutely happy with both the car and the overall experience. If you’re looking for someone who truly cares about helping you make the right decision, Jeff is the person to go to. Highly recommended! More
by AR
Employees Worked With
Jeff
May 26, 2025
Honda of Serramonte had the model and color we wanted. Daisy Unga emailed us immediately and we met her that same day. Took the car for a test drive as well as looked around and in the car. Glad I did Daisy Unga emailed us immediately and we met her that same day. Took the car for a test drive as well as looked around and in the car. Glad I did because we discovered the car does not have a spare tire. I asked questions on the options about a spare which she answered. She gave us the numbers to purchase the car as well as the cost to add body side molding. We purchased the car and she showed me detailed things within the car and set up my phone to the car. Matt did the finance portion and showed us the alarm option and service options available. Did not feel pressure from either. I felt like they give you the facts and options and left it to us to make the decision. Good experience. More
by Shirley
Employees Worked With
Daisy Unga and Matt Bayar
May 08, 2025
Alden Chau made it easy to trade-in our car for a great price towards a new car. Honda of Serramonte had the model and color we were looking for. Members of my family have bought several cars from this dea price towards a new car. Honda of Serramonte had the model and color we were looking for. Members of my family have bought several cars from this dealership over the years and their service department is great too! More
by ktran
Employees Worked With
Alden Chau
May 07, 2025
Super low-pressure sales let me take my time and find the right car for me. No pushy upsells until the last minute when they try to get you to buy extended warranties, etc. But overall, a good experience for right car for me. No pushy upsells until the last minute when they try to get you to buy extended warranties, etc. But overall, a good experience for what it's worth. More
by Bob the Dog
Employees Worked With
Eduardo
May 07, 2025
I recently brought my vehicle in for service at Honda Serramonte, and I couldn’t be more impressed with the outstanding customer care provided by Jerald Tugalde and his team. Jerald was courteous, knowle Serramonte, and I couldn’t be more impressed with the outstanding customer care provided by Jerald Tugalde and his team. Jerald was courteous, knowledgeable, and communicated clearly every step of the way. One of the parts—the seatbelt buckle—had a long delay, but Jerald kept me updated and apologized several times for the wait. I understand that this part can often take time to replace, and I truly appreciated his honesty and empathy throughout the process. Now, I feel completely safe in my 2005 Honda Pilot knowing it was properly diagnosed and serviced. Thank you, Jerald, for going above and beyond—I highly recommend this service department to anyone looking for reliable and excellent care! More
by cynth_jewel
Employees Worked With
Jerald Tugade
May 04, 2025
Excellent service, from sales team to sale manager, Steven the sale manager is extremely knowledgeable and helpful, we will recommend all my friends 🥰 Steven the sale manager is extremely knowledgeable and helpful, we will recommend all my friends 🥰 More
by sleung2000
Employees Worked With
Steven, David Zeng, Gavin Deng
May 04, 2025
I was greeted by Daisy Unga. Daisy was professional, friendly, patient, intelligent. I would buy a car from her immediately. Daisy was professional, friendly, patient, intelligent. I would buy a car from her immediately. More
by Trunkless
Employees Worked With
Daisy Unga, and Matt the manager
