Honda of Seattle

Service (lack of ) systemic issues, poor traing and lack of customer service, While honda is a great car this service center should be avoided at all cost. Went in on S systemic issues, poor traing and lack of customer service, While honda is a great car this service center should be avoided at all cost. Went in on Saturday July 18th Brad Miller, owner needs to evaluate his services center, calls not returned even by Elizabeth who is a supervisor, car dropped off at 7 am , after waiting 2 weeks for a appointment (which is fine but I expect some level of service) called at 12, 1, and 3..disconnected with receptionist once with no one ever returning our call untill 4 pm ( a nice woman who works under Elizabeth and vernon) Go to pick up at 5:30 and of all the techs had gone home to try to disuss findings Do not use this service center, I usually give folks in these industries the benefit of the doubt, but they are either lacking in training, resources or both. Mr Miller I have purchased 3 Hondas ( 2 from you) in the last 3 years and 1 Acura, I will never set foot in your dealership again Do your homework and look for a Honda dealership that treats you like they want your business over and over again More

phone lines down & terrible customer service nobody answers phones .. Dealership claims its due to new building and issues. its been over a month now. new building is COLD and very unwelcoming nobody answers phones .. Dealership claims its due to new building and issues. its been over a month now. new building is COLD and very unwelcoming when you look at their cars in covered garage..1 elevator to take buyers up is AGAIN unwelcoming. no calls back from sales people...sent friends to purchase a car there and they stated they were STUCK at Dealership 3 hours and this was already after they agreed on all terms and just came back to sign paperwork More

Dishonest and shoddy repairs We brought our Odyssey in for routine service and they tried to scare my wife into replacing the timing belt. I was sure it had been replaced previous We brought our Odyssey in for routine service and they tried to scare my wife into replacing the timing belt. I was sure it had been replaced previously and asked for them to check the glove box. They told my wife they didn't find any records of the replacement and pressed her again on it. When I returned home and looked in the glove box (which they disassembled for a repair bulletin and didn't put back together) The receipt for the timing belt was the only receipt in the glove box. Either they didn't bother looking or they blatantly lied to try to make a sale. More

I made an appointment after an uncomfortable experience with Honda of Kirkland and was pleasantly surprised. I was only planning on looking and getting an appraisal. Ben was very patient and showed me the with Honda of Kirkland and was pleasantly surprised. I was only planning on looking and getting an appraisal. Ben was very patient and showed me the different options they had in the lot. While they didn't have a lot of 2010 and 2011's that I was looking for they did have a great selection of the new 2012 Honda Civic, which I was also looking at. They had a great deal going and they also worked with me on my trade-in to make sure my needs were met. Everyone I met was very friendly and professional. I really appreciated that they understood my budget and didn't push any extras on me that I didn't want. Thank you Ben, Travis and Jeremy for helping me get the perfect car! More

Recently purchased a new Honda CR-V from Honda of Seattle. Can't recommend these people enough. I dealt with Robert Fabia who is in-charge of Internet sales and he was fantastic. I got quotes from 3 Seattle. Can't recommend these people enough. I dealt with Robert Fabia who is in-charge of Internet sales and he was fantastic. I got quotes from 3 different places and we had a terrible experience with the first place we went to. Called Robert and told him the exact model, trim, features and color I wanted. Robert was very upfront and told me they don't have the color I wanted but only another color (this was very different from a lot of dealers who pretended to have exactly what I wanted just to get me to the dealership and waste my time). I wanted a lower price and quoted my offer to Robert and he agreed to it. I asked him if there will be any surprises when I came to the dealership and he said no, that's not the way we deal - no surprises or unwanted line items. I went in to get the car and it was exactly as promised - I liked the alternate color choice, price was exactly as quoted on the phone, no surprises/rip-off line items, no hard sell of anything that I didn't want. Got the paperwork and drove home in the new car in a matter of an hour. Outstanding service from Robert who I highly recommend for buying your new Honda in this area and a great car-buying experience. More

I was tempted to keep this as a secret just for my close friends... but a great effort deserves praise! My new/used S2000 was given the royal treatment with Curtis going the extra mile in servicing this us friends... but a great effort deserves praise! My new/used S2000 was given the royal treatment with Curtis going the extra mile in servicing this used car which I just purchased in Colorado sight unseen. He brought it up to snuff. Paul too was sensational after I fax'd him my list of needed services, he promptly responded. Kirsten greeted me and signed me in and kept me informed. A 5 Star effort all round! More