Honda of Sarasota - Service Center

Service on 2020 Honda under warranty. Requested service for 2 standard maintenance items and 1 warranty item. After 2.5 hours vehicle was pulled into service bay for pick up. Results as f Requested service for 2 standard maintenance items and 1 warranty item. After 2.5 hours vehicle was pulled into service bay for pick up. Results as follows: 1 maintenance item not performed (verifiable) 1 maintenance item suspicious of not being performed (not verifiable) 1 warranty item not performed (verifiable) Dealer reviewed the claims and agreed. No charge to customer other than lost time. Technician Anthony C. provided false information regarding work performed which created erroneous service history of the vehicle and warranty work completed. Customer will never have service work done, nor purchase a vehicle from this dealer. BEWARE. More

Lisa and the Honda service team were amazing from the minute I drove into the service department at Honda of Sarasota. I was informed by text message as to the progress of my service throughout the proce minute I drove into the service department at Honda of Sarasota. I was informed by text message as to the progress of my service throughout the procedure. The service was completed in a timely manner and I am extremely pleased with the explanation of all that was needed with my car. This was all done with courtesy and professionalism!! More

Had an 11:20 appointment for an oil change, checked in at 11:05, was told it would be 60-90 minutes. At 12:40 I checked with the service agent, and was told they had not started. Asked for them to return my 11:05, was told it would be 60-90 minutes. At 12:40 I checked with the service agent, and was told they had not started. Asked for them to return my vehicle More

Incentives for service to lie about work needed and overcharge customers for fraudulent work. Absolutely criminal. overcharge customers for fraudulent work. Absolutely criminal. More

Wilde Honda serviced our CRV today. They kept us updated, explained work needed and cost of each job, so we could approve first. They were clean, professional and so helpful they even o They kept us updated, explained work needed and cost of each job, so we could approve first. They were clean, professional and so helpful they even offered us a courtesy shuttle ride while our car was in the shop! We used their convenient online pay option and they applied a coupon for service that we didn’t even know about! We will be back. More

Melissa is the best service advisor I have ever had. I would recommend her to anyone! would recommend her to anyone! More

Andrew made my servicing experience super easy. He was more than helpful with suggesting the right type of oil for my 2004 Acura TL and even pointed out a few issues on my car that I wasn't even aware of more than helpful with suggesting the right type of oil for my 2004 Acura TL and even pointed out a few issues on my car that I wasn't even aware of until he pointed them out. Andrew G is a superb service writer who I will most definitely be coming back to see specifically. So if any Honda managers see this just know I come to get my vehicle serviced at Wilde Honda solely because of the great experience Andrew gave me. More

Beverly has been my service advisor for the past several years and has always treated me with the utmost of courtesy and professionalism. Never had to second guess that my vehicle the was being properly se years and has always treated me with the utmost of courtesy and professionalism. Never had to second guess that my vehicle the was being properly serviced or worry about unnecessary maintenance items being suggested or added to my service appointments. More

We were first time customers today, being from out of state, and needing routine service on our Passport. We were told it would take 1.5 hours (brake fluid, tire rotation, oil change..nothing special). state, and needing routine service on our Passport. We were told it would take 1.5 hours (brake fluid, tire rotation, oil change..nothing special). Instead, it took 3 hours. Melissa, our service rep, was nice, but at no time did she provide any updates to us as to why there was a delay. This is poor customer service: keeping customers informed is a basic skill. She only did so when we asked when the vehicle would be ready. She did mention it was a master technician working on our vehicle. That's great, but perhaps she and he might estimate their time a bit better. At our Honda dealer in our home state, this has never happened. Generally the work is finished before the time they give us. If we need service again in the Sarasota area, we certainly will not be returning to Wilde Honda. More