Honda of San Marcos

I can't NOT share my experience with Kenneth Curtis at Honda After multiple terrible experiences at dealerships in Austin, I checked out Honda of San Marcus after my car was totalled in July. I hadn't planned to After multiple terrible experiences at dealerships in Austin, I checked out Honda of San Marcus after my car was totalled in July. I hadn't planned to be car shopping, having just purchased my dream car two months prior. So, I wasn't excited to be test-driving cars on my now, super-low-budget. And I certainly wasn't in the mood to deal with used-car-salesman-shenanigans. That's why, more than ever, to work with someone who seemed to care more about me as a human than me as a potential customer, was a shock, a surprise, and a delight. Kenneth Curtis showed me what I asked to look at, without ever asking what I do for a living. Kenneth was friendly and laidback. My decision to purchase seemed not to affect how his day would go. Even his manager Adrian was genuinely friendly and un-xxxxxx-y when I left to check out other dealerships. I was never called by this dealership during the decision-making process. I was never asked intrusive questions aimed at fueling a sales pitch. I was never rushed or pressured. I felt valued as a person, whether or not I purchased a vehicle. No question, I will return to Honda of San Marcos when I am ready to purchase my next vehicle. Hopefully Kenneth Curtis is still there, because I really appreciated working with him and his team. More

Great experience! We had a great experience buying a new 2018 Honda CR-V from Honda of San Marcos, Tx. Don Radar, Salesman, is cordial from the initial telephone conv We had a great experience buying a new 2018 Honda CR-V from Honda of San Marcos, Tx. Don Radar, Salesman, is cordial from the initial telephone conversation and throughout the entire transaction. Jose Cabello, General Sales Manager, is a helpful communicator and tries very hard to please. Good, respectful business men. We thank you both and your staff for making our car buying experience great! M/M Maxey More

What a huge disappointment! The folks here are so nice when you visit. I came from a very great distance, lured by the advertised lifetime warranty that only they can give. My e The folks here are so nice when you visit. I came from a very great distance, lured by the advertised lifetime warranty that only they can give. My experience was just horrible. The main reason is that they require you to sign what they call a Dispute Resolution Agreement, before they will sell you a car. Problem for me is they never mentioned it until seconds before handing me the key. Why in the world would any dealer require you to limit your rights and surrender your full ability to address problems unless they were planning on screwing you? I wish I had read reviews on this dealer prior to going, it would have saved me a world of hurt. They also charged me 500 dollars for a security deposit that was promised never to be charged unless I backed out of the deal? I paid, signed the stupid agreement under duress, and then they charged me anyway. I had to have my credit card company go and get the money back. The salesman misrepresented what the lifetime warranty covers too. Smells pretty rotten to me? Please take the time to read the many reviews on how this dealership fails on the honoring for the so called lifetime warranty? Now I guess we know why they force the agreement, so you cant attack them for failing to honor the warranty. I have better things to do than deal with dishonest people like this. Stay far far away. More

Best car buying experience Now I know why the won the President's award - their customer service is outstanding. Our salesman was Brett Owens. He was friendly, knowledgeable, Now I know why the won the President's award - their customer service is outstanding. Our salesman was Brett Owens. He was friendly, knowledgeable, and committed. He introduced me to the general Manager Jose Cabello. Wow what an awesome guy. Went above and beyond to ensure that I received the best deal - and it helps that he is very personable. I left there with a CRV-EX in the color we wanted, a better deal than I expected, and the best customer service from a car dealership. Kudos to Honda San Marcos!!!!!!!! More

Great used car buying experience I bought a used CRV from Honda of San Marcos and was pleasantly surprised by how straightforward and friendly everyone I encountered was. Anna in sal I bought a used CRV from Honda of San Marcos and was pleasantly surprised by how straightforward and friendly everyone I encountered was. Anna in sales was very accommodating, knowledgeable, and direct with me during the negotiation. She was extremely nice, and made me feel totally at home during the whole process. That was very refreshing considering the slimy feeling I usually get from sales people. Tammy the sales manager called the previous owner to track down the cargo shelf for free, which would have cost me $400 to buy new. Dusty in service came out to look over the motor with me and was very patient and positive with my questions. Finally, Adrian in financing was on top of everything and made the payment portion about as pleasant as giving someone thousands of dollars can be. This time I drove all the way from Cedar Park to San Marcos because of a particular car, but I'd do it again in the future because of the people. More

THEY DO NOT HONOR THEIR LIFETIME OR FACTORY WARRANTY Wish there was an option for zero stars. This dealership does not honor there lifetime warranty like they say they do and won't ever anything covered Wish there was an option for zero stars. This dealership does not honor there lifetime warranty like they say they do and won't ever anything covered under warranty. They make excuses and say that you, the car owner did something wrong to cause the problem in the first place, therefore it's not covered under warranty!!!! This happened to not only me but to my friend as well. My 2014 Honda Accord drives really rough as if my shocks are bad and my rear tires keep wearing down and cupping. Only my rear tires keep wearing out and cupping. To me there is totally something wrong with my car but they would not cover my rear tires under warranty since they had prematurely wore out. And my rear shocks they say are fine but that my alignment was off and that prob I had faulty tires as to why my rear tires keep wearing out. So we went to Discount Tire and also Firestone and they both said my alignment was perfect and that the tires were not faulting and that it was the rear of my car causing the back tires to wear out prematurely. So we went back to Honda and showed them the two tire places paperwork and they still didn't want to help me instead they said they would replace all four of our tires and give us a little discount. OMG!! Like really!!! My car is under warranty and also has a Lifetime warranty. My friends 2016 Honda Accord had his engine go out with only 23,000 miles and since the dealer shows a overrev code pop up they don't want to cover his engine under the factory warranty. A engine should not go out that fast. SO PLEASE TOTALLY STAY AWAY FROM HONDA OF SAN MARCOS!!!!!! More

want a run around? if you want a run around this is the place, want you to sign paper work wit out prices. will not give you the price till i talk to the managers, Use if you want a run around this is the place, want you to sign paper work wit out prices. will not give you the price till i talk to the managers, Use GUNN !!!!! More

Simply the Best The management and staff are competent, friendly, and efficient. They always provide sound advice and top notch service to me. I would recommend this The management and staff are competent, friendly, and efficient. They always provide sound advice and top notch service to me. I would recommend this dealership to everyone. More

I wont recommend to anyone I would have rate them zero about there service, I won't recommend any one to go to there showroom. When I called initially they told me they'll match I would have rate them zero about there service, I won't recommend any one to go to there showroom. When I called initially they told me they'll match other dealers price and when I got the price confirmation email from the other dealer's they said we can't match that price in a rude voice and cut the call on my face while I was talking. More

Peruvian I bought a 2015 Honda CRV last summer , Johnny Hill did an excellent job, good attitude , good environment , he was very courteous , and he really I bought a 2015 Honda CRV last summer , Johnny Hill did an excellent job, good attitude , good environment , he was very courteous , and he really cares about it. they are a good team ! Happy to go back net time. More