Honda of Salem

Poor Customer Service in the service department I had to take my vehicle in to replace the airbags due to the recall. I had been waiting for 3 months for the replacement airbags to come in. I had t I had to take my vehicle in to replace the airbags due to the recall. I had been waiting for 3 months for the replacement airbags to come in. I had to call myself to see if the airbags had arrived. They did and no one bothered to call me to let me know. The lady who was helping me on the phone said that it would take two weeks to get my vehicle in to have the airbags replaced. I told her that was not going to work for me. I informed her that I had time at the end of the week to bring my car in. The lady sounded disgruntled by this but set up an appointment. Since the lady said this service would be an all day process I asked for a loaner vehicle. Again she sounded put out but said that there would be one available. The day that I brought my car in I had arrived before the dearlership had opened. They gave me the keys to the loaner vehicle and when I went to the car I was surprised to see that the interior was disgustingly dirty and hadn't been cleaned. There was dirt, hair and food particles all over the seats. There was grimy dirt in the door handles and the vehicle stunk. They also left insurance information, names, policy numbers and phone numbers in the vehicle of previous people that had used the car. When I went back in to let them know how dirty the vehicle was two service people just looked at me like "oh well, take it or leave it" One of the service people even acknowledged that they were aware the vehicle was dirty. They said that was the last loaner vehicle but they had given other people nicer loaner vehicles while I was waiting for my vehicle to be checked in. I was extremely disappointed in the service all around for this appointment. I bought my vehicle from this dealership and do routine oil changes with them. Most of the time I receive decent service but there has been a few other times that service was poor. This time they really dropped the ball, enough so for me to leave a review. More

Very friendly and not pushy Just cut to the chase and found exactly what I was looking for! Got it all cleaned up and five away in it same day. Just cut to the chase and found exactly what I was looking for! Got it all cleaned up and five away in it same day. More

I was well taken care of The service was fine, but I am sorry that they no longer vacuum out or wash the car. That was such a great help to me. The service was fine, but I am sorry that they no longer vacuum out or wash the car. That was such a great help to me. More

Sales good experience Steve, our sales guy was informative and never pressured us while shopping. He took time to help and give us space. This was important to us and when Steve, our sales guy was informative and never pressured us while shopping. He took time to help and give us space. This was important to us and when we presented price match, he helped us make our overall decision to go with Honda of Salem. He allowed us to test drive and look outside without pressure. This type of customer experience is important these days when there are so many options from internet. personally professional! More

Service Prompt service and clear communication made my visit for an oil change a positive experience. The new customer lounge was spacious and comfortable. Th Prompt service and clear communication made my visit for an oil change a positive experience. The new customer lounge was spacious and comfortable. The service coupons I received via email were also helpful. More

Very Good Experience Steve Dedominic was helpful, informed, a good listener and well organized. The gentleman who handled the finances was efficient and cordial. This was Steve Dedominic was helpful, informed, a good listener and well organized. The gentleman who handled the finances was efficient and cordial. This was our second purchase at Honda of Salem. More

Very good service I am very pleased with your new location. Even if I have to drive a little further, I still enjoy your service. Matt, the service tech is always ver I am very pleased with your new location. Even if I have to drive a little further, I still enjoy your service. Matt, the service tech is always very helpful and pleasant. I always have confidence when I get my cars serviced at Honda of Salem.. More

Great service department The guys in the service department are alway courteous and do there best to get me in and out as quickly as possible. A special thanks to Rene. The guys in the service department are alway courteous and do there best to get me in and out as quickly as possible. A special thanks to Rene. More

2015 CRV Brandi De Angelo was the nicest salesperson to deal with!!! She was a great listener, calm, thorough, and organized. We love our new car!!! It's Brandi De Angelo was the nicest salesperson to deal with!!! She was a great listener, calm, thorough, and organized. We love our new car!!! It's getting around 26 to 28 miles a gallon!!! More

Buying a Car Was Easy I was very happy and impressed with my experience at Honda of Salem. No games, no gimmicks, just solid service and a thorough run-down of the deal I w I was very happy and impressed with my experience at Honda of Salem. No games, no gimmicks, just solid service and a thorough run-down of the deal I was entering. I dealt with several dealers before coming here - I would strongly recommend this team. More