Honda of Salem

Oil change and tire rotation I am always greeted in a friendly matter, and taken care of in a timely way. There is a nice waiting area so coming to service my car isn't such a ch I am always greeted in a friendly matter, and taken care of in a timely way. There is a nice waiting area so coming to service my car isn't such a chore. More

Spent $2000 came home worse We were leaving for Christmas and needed our car fixed. It was shaking when we accelerated. They replaced the front axles and footings, front brakes, We were leaving for Christmas and needed our car fixed. It was shaking when we accelerated. They replaced the front axles and footings, front brakes, rotated the front rotars, and fixed our sliding door that didn't work. When we picked it up the first time, the one (once broken sliding door) was fixed, but the OTHER (working fine when we dropped it off) door was not working. They told us it was like that when we dropped it off (B.S.). We get 1hr into our drive to visit family for the holidays, after driving it off the lot and it breaks down. Spewing tranny fluid everywhere. We take it back to them and they say it was just a bad coincident, but our transmission is going out and it will be $6000 to replace it. I don't trust them. Our transmission was fine before we took it there. We told them not to touch anymore. Now it shifts hard into 1st and second gear and loses power and revs randomly. I am so disappointed. It's like they did something to it and won't take responsibility. It seriously worked fine before we brought it in. Just shaked at high speeds. We can't afford to get anything more fixed. Total rip off. More

purchased new Honda I was impressed with David's extensive knowledge of the vehicle and it's features. He was attentive and patient. The Honda dealership as a whole has I was impressed with David's extensive knowledge of the vehicle and it's features. He was attentive and patient. The Honda dealership as a whole has a very happy atmosphere, I enjoyed our experience. More

My third lease from Jeff Jaynes! I love my new Honda CRV EX-L and appreciate the staff at Lithia Honda. This is my third lease from Jeff Jaynes! The process was quick and painless f I love my new Honda CRV EX-L and appreciate the staff at Lithia Honda. This is my third lease from Jeff Jaynes! The process was quick and painless from beginning to end. I also love the new showroom with the fancy coffee machine that make great lattes. More

Treated like i did not matter Bought a 2012 Honda Pilot, love the truck. Three days and 165 miles later, after they had me drive back to the dealership from Portland to sign a new Bought a 2012 Honda Pilot, love the truck. Three days and 165 miles later, after they had me drive back to the dealership from Portland to sign a new loan, the car went into "limp mode" and needed towed. Turns out I got lucky, radiator was leaking and needed replaced. But the reason it needed towed was the alternator was bad and killed the battery. About a $400 fix. After many calls and no call backs I talked to Matthew Perry, He said he was the GM. He told me it was not his problem to fix my car and to stop calling his staff, they had work to do. I will now do all I can to inform other potential customers and Mr. Perry's employers how he represents the company. More

Great deal, easy to work with Able to get vehicle we wanted at a very good price. Salesman (Sean Saylor) was helpful, easy to work with and knowledgeable. Sean was able to quickly Able to get vehicle we wanted at a very good price. Salesman (Sean Saylor) was helpful, easy to work with and knowledgeable. Sean was able to quickly answer all our questions and get information to us in a timely manner. More

new service center and great friendly service. From the time you pull in and greeted by a technician to explain service for your vehicle you can feel the trust and concern to help you drive out fix From the time you pull in and greeted by a technician to explain service for your vehicle you can feel the trust and concern to help you drive out fixed and satisfied. The new service center makes waiting very comfortable and customer service close at hand to answer questions. More

Quick no-appointment oil change/rotate. Great service department. I dropped in sans appointment for an oil change and tire rotation, and they were done before they said they would be (about Great service department. I dropped in sans appointment for an oil change and tire rotation, and they were done before they said they would be (about 25 minutes). Thanks. More

Service was timely. The dealer service and repair was timely. However, we were shocked the dealer stopped washing and vacuuming the car. The employees were courteous and The dealer service and repair was timely. However, we were shocked the dealer stopped washing and vacuuming the car. The employees were courteous and informative. More

Incompetence and dishonesty doesn't begin to describe this I took my 2014 Honda CrZ here in March 2015 for an oil change and 15k mile service. I told them the brakes were shuddering and rattling. The service p I took my 2014 Honda CrZ here in March 2015 for an oil change and 15k mile service. I told them the brakes were shuddering and rattling. The service person just blew it off said keep driving it will go away. They are supposed to check brake pads and a few other things according to the manual. They signed off on everything and but didn't because the brakes were still shuddering and rattling. They did not even make a note of my complaint. I went back on 9/16/15 for the 20k service and oil change. Same story. This time I insisted they fix the brakes. So they fixed the shuddering but never checked the brake pads even though it is listed for the 20k mile service. I went back on 9/30/15 and insisted they check the rattling. They finally looked at the brake pads and said that the left rear brake pad was completely worn down and wanted $945 to replace rotor, calliper and pad even though it is their lying and negligence that caused the damage. I have owned Toyotas, Infinitys and Nissans and have always been able to trust the dealers. Which is why I paid more to have the dealer do the maintenance rather than other shops. But Lithia Honda is just ridiculously inefficient and dishonest. Every service person I talk to promises to do a better job each time but they never do. Don't EVER trust these guys. All shysters and thieves that take no accountability for their actions More