Honda of Salem

Agood place to business. Good all around people to work and deal with. They came around to our terms. Salesman worked with management to make our deal. I haven't bought a car Good all around people to work and deal with. They came around to our terms. Salesman worked with management to make our deal. I haven't bought a car for almost 13 years, and things have changed a lot. More

Bill - who works for Parts at Salem Honda I called Honda of Salem on Saturday, Feb. 27, 2016 and a man named Bill who answered the phone was very rude. I mean horrible customer service!!! I w I called Honda of Salem on Saturday, Feb. 27, 2016 and a man named Bill who answered the phone was very rude. I mean horrible customer service!!! I was looking for parts of my car and ask what's the Brand name of the parts was and he raised his voice and said, "I DON'T KNOW, IT'S A HONDA BRAND!" which my was a reasonable answer but RUDE of him because he really seems to try to intimidate me. I will NEVER buy or bother this place again and this RUDE person that they have behind that parts desk. More

Battery replacement Kip Davis was extremely helpful in getting my Hybrid's IMA battery replaced under warranty. He researched the warranty coverage and had everything ta Kip Davis was extremely helpful in getting my Hybrid's IMA battery replaced under warranty. He researched the warranty coverage and had everything taken care of at no cost to me. It couldn't have gone smoother! More

Professional, positive service! Time taken to find out concerns, thorough explanation of findings, work done on car. Kept informed of where they were in the process in a timely mann Time taken to find out concerns, thorough explanation of findings, work done on car. Kept informed of where they were in the process in a timely manner. More

Best two words to describe these guys RUDE and MISLEADING I get a car isn't yours until you sign papers but at least call the person you have been working with for 2 days and tell them the car sold, don't I get a car isn't yours until you sign papers but at least call the person you have been working with for 2 days and tell them the car sold, don't make them drive 45 min in with two kids. They went to run my credit check I asked for my father to get to see the car while we waited, the sales guy then picks ups a phone that never rang or lite up and says "Oh know the car sold this morning" Okay, if that's the case why were you going to run my credit report. They then didn't want to give me any of my paperwork back that had all my personal information on it. I would not recommend these guys to anyone!!! In today's world being a bad person is way to easy, Lets strive to not give in to these kinds of places we have 1000's of places to get a car these days. Its to easy for a business to say it isn't personal, well guess what it is. My family is riding in this car and hard earned my money is paying for it. More

Stereotypical car salesman I will start with the positives: The sales man I worked with was kind on the phone and returned my calls promptly. He was easy to get ahold of. I will start with the positives: The sales man I worked with was kind on the phone and returned my calls promptly. He was easy to get ahold of. But there were also many negatives. In my initial negotiations, I felt that the sales team was very stereotypical. Using phrases like "we are all in" and "we would lose money if we lowered the price" even when the car was significantly above retail value on KBB. I understand wanting to make a high profit, but sacrificing honesty isn't necessary. When we learned we couldn't agree on their unreasonable offer, the sales man walked away without a handshake or eye contact, which I found very rude. I had been polite the entire interaction. Two days later they called back and decided to drop the price, which is when I agreed to the sale. There was a minor chip in the paint and they could not "afford" to send me away with a sample of touch up paint and the car wasn't even sold with a full tank of gas. At one point, they even sent me home with a stranger's registration information by mistake and didn't seem concerned at the situation when I returned it. The sales man made a joke about how busy they were that day. I would be appalled at my lack of privacy if my personal information had been sent home with a stranger. I love my car, but I would not work with this dealership again due to what I felt was an unprofessional sales team that cared only on profit and not on creating a return customer. More

Terrible, dishonest service We purchased an as is 07 Honda Accord on December 12th 2015. Two days later, we found that the mirror was stuck on by electrical tape that matched the We purchased an as is 07 Honda Accord on December 12th 2015. Two days later, we found that the mirror was stuck on by electrical tape that matched the color of the mirror and a bad battery. The car actually died on us. I spoke with Mike Peters and after a twenty minute phone call he finally got off the as-is car train and agreed to purchase the battery. Then we were told that once all the financing went through to inquire about the mirror. While we were being bombarded with calls to give them a good review no one bothered to call about the mirror. We finally went in to get this looked at as we were getting nowhere with calling first Malley approached us and accused us of lying about it and said that he found it hard to believe that everyone missed that. We got into a meeting with Mike Peters and he let us know and held against us that they took the overpriced car down in price and covered the cost of the bad battery he sold us. Mike also openly admitted that cars that hit 90K miles are often put on the lot with tape or glue on the mirrors and other parts. Which completely contradicted what the salesman told us. We understand what an as is car is. But we also understand GOOD customer service. Good customer service is telling your customer that something is wrong, not hiding it. We told them that we would have still bought this car if they just would have been honest. In the end they were still just looking for that good review. Not to help us. We still have a mirror barely hanging on by electrical tape. My advice? Take all your car buying needs elsewhere! The only person at this dealership we would recommend is Brant plaster who works in the finance department. More

New Honda Purchase Quick & Easy My first NEW car purchase in 41 years and I will say that it was about as a quick and easy a process as one could imagine. I already new I wanted a H My first NEW car purchase in 41 years and I will say that it was about as a quick and easy a process as one could imagine. I already new I wanted a Honda - they're the "best"! With limited time available I preceded my visit with a phone call to announce that I was going to go "Look" at/for a new car. After test driving two preferable models I quickly narrowed it down to my choice of a Civic EX-T. The salesperson Jeff was extremely friendly and easy to work with. Not being a frequent car buyer I asked Jeff, if there any reason to purchase a new car TODAY? He replied, "Yes, because we have the car you want now". May not have it tomorrow? I probably needed a "push". The hardest part of the experience was coming to a decision on beyond sticker price "extras". What makes sense and what doesn't make sense - FOR ME. Once that was determined, Honda of Salem was FANTASTIC in helping me with all the financing and paperwork - having my new car ready to roll quickly. When I picked the car up Jeff was super helpful and made himself available for any follow-up I may need/want. THANK YOU More

Purchased a new honda pilot This is the second vehicle I have purchased from Honda of Salem. The salesman, James Mally was a pleasure to work with. Once I chose the vehicle I w This is the second vehicle I have purchased from Honda of Salem. The salesman, James Mally was a pleasure to work with. Once I chose the vehicle I wanted, he, of course, offered multiple options, which I declined. I do appreciate the fact that he did not pressure me further into purchasing options I did not want. The whole process was quick and easy. I will recommend Honda of Salem to friends and family. More

Oil change and tire rotation I am always greeted in a friendly matter, and taken care of in a timely way. There is a nice waiting area so coming to service my car isn't such a ch I am always greeted in a friendly matter, and taken care of in a timely way. There is a nice waiting area so coming to service my car isn't such a chore. More