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Honda of Salem

Salem, OR

4.5
869 Reviews

1101 Van Ness Ave NE

Salem, OR

97301

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Showing 869 reviews

January 24, 2024

Everything went very smoothly. Ashley was very courteous.I did not meet the person who worked on my car but it was ready in the time stated. More

by LIZZIENEEDES
Recommend Dealer
Yes
Employees Worked With
Ashley
Jan 24, 2024 -

Honda of Salem responded

Lizzie, Thanks for sharing your thoughts about your experience with Honda of Salem. Ashley and our team appreciate your business and hope to see you again soon! Best Regards, Matt Perry General Manager

January 24, 2024

Was promised the part would be fully covered under warranty, but ended up having to pay nearly $1200 for it instead. Had to reschedule service multiple times due to wrong piece being ordered More

by Josh.lawrence20
Recommend Dealer
No
Employees Worked With
Jordan Edinger
Jan 28, 2024 -

Honda of Salem responded

We're sorry to hear about your experience, Josh, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Matt Perry General Manager

January 24, 2024

Ashley was patient at listening to my concerns & challenges. She put my mind at ease and gave me options of how I wanted to move forward with my services & offered me a loaner car so I didn't have t More

by IRENE777T
Recommend Dealer
Yes
Employees Worked With
Ashley
Jan 25, 2024 -

Honda of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Perry General Manager

January 24, 2024

Did what I wanted and more that I forgot about. Explained things on everything that I wanted and needed done to my expectations. More

by nealkeizer
Recommend Dealer
Yes
Employees Worked With
Andy
Jan 25, 2024 -

Honda of Salem responded

Thank you, Neal, for sharing about your experience with Honda of Salem. We appreciate your business and hope to see you again soon! Best Regards, Matt Perry General Manager

January 24, 2024

Easy to schedule service Prompt, friendly and let's you know own what needs to be done to keep my car running More

by Evalyn47
Recommend Dealer
Yes
Employees Worked With
Sreve
Jan 25, 2024 -

Honda of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Perry General Manager

January 23, 2024

Excellent service, and not pushy at all. Gave us all the time we needed to decide which modle we wanted More

by fava_nathan
Recommend Dealer
Yes
Employees Worked With
John steward and Mitchel Colvin
Jan 23, 2024 -

Honda of Salem responded

Nathan, we are very happy to hear that we provided you with such a positive experience during the purchase of your new vehicle! We sincerely value your business and look forward to your next visit. Best Regards, Matt Perry General Manager

January 23, 2024

Mauricio is always helpful, kind, knowledgeable, courteous and willing to work with my budget. I know I can get a fair excellent, professional experience from Mauricio. More

by Jdipierro9
Recommend Dealer
Yes
Employees Worked With
Mauricio Hernandez, Mauricio Hernandez
Jan 24, 2024 -

Honda of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mauricio met your expectations. Thank you again for choosing Honda of Salem, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Matt Perry General Manager

January 20, 2024

I usually have great service. It was okay this time. I think being told how much things cost before they do the service would be very helpful. More

by Vampiratekd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know the names
Jan 21, 2024 -

Honda of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Matt Perry General Manager

January 20, 2024

Great communication. Very fast. Always nice. Pricing could be more competitive, but I’m glad I can use coupons More

by BUSKET_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jan 21, 2024 -

Honda of Salem responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Perry General Manager

January 20, 2024

Arrived at dealership on time, no waiting. The person that helped me. Explained what services I was having done to my car. My car was serviced in a timely manner. More

by Verla
Recommend Dealer
Yes
Employees Worked With
Jordan Edinger
Jan 21, 2024 -

Honda of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Perry General Manager

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