Honda of Salem

Everything went very smoothly. Ashley was very courteous.I did not meet the person who worked on my car but it was ready in the time stated. Ashley was very courteous.I did not meet the person who worked on my car but it was ready in the time stated. More

Ashley was patient at listening to my concerns & challenges. She put my mind at ease and gave me options of how I wanted to move forward with my services & offered me a loaner car so I didn't have t challenges. She put my mind at ease and gave me options of how I wanted to move forward with my services & offered me a loaner car so I didn't have to stress about altering my schedule & I was able to get other things done on my day off as my car was serviced. She made my experience seamless & really easy!!! More

Did what I wanted and more that I forgot about. Explained things on everything that I wanted and needed done to my expectations. Explained things on everything that I wanted and needed done to my expectations. More

Easy to schedule service Prompt, friendly and let's you know own what needs to be done to keep my car running know own what needs to be done to keep my car running More

Customer service has declined at this location & I’m uncertain why. For example, lately prior services (e.g. coolant flushing) that are done are not recorded & the next time I come in they tell me it ne uncertain why. For example, lately prior services (e.g. coolant flushing) that are done are not recorded & the next time I come in they tell me it needs to be done. Recommendations for needed services are not shared or noted while I’m at the service center & I’ve only found out after reading the paperwork when I get home. I had to make 2 repeat visits last summer due to lack of communication about needed services from the service rep. I’m disappointed. The communication & service used to be better & I’m considering driving 35 miles to another dealership to see if customer service is better. Staff is friendly and check in is smooth, but the lack of internal tracking on the dealership’s end about what services I’ve already obtained recently from them & lack of direct communication about additional services needed imminently is troubling. More

Was promised the part would be fully covered under warranty, but ended up having to pay nearly $1200 for it instead. Had to reschedule service multiple times due to wrong piece being ordered warranty, but ended up having to pay nearly $1200 for it instead. Had to reschedule service multiple times due to wrong piece being ordered More

Excellent service, and not pushy at all. Gave us all the time we needed to decide which modle we wanted Gave us all the time we needed to decide which modle we wanted More

Mauricio is always helpful, kind, knowledgeable, courteous and willing to work with my budget. I know I can get a fair excellent, professional experience from Mauricio. courteous and willing to work with my budget. I know I can get a fair excellent, professional experience from Mauricio. More

I usually have great service. It was okay this time. I think being told how much things cost before they do the service would be very helpful. It was okay this time. I think being told how much things cost before they do the service would be very helpful. More

Great communication. Very fast. Always nice. Pricing could be more competitive, but I’m glad I can use coupons Very fast. Always nice. Pricing could be more competitive, but I’m glad I can use coupons More