Honda of Salem

Worst customer sevice ever! Bought a vehicle from these guys in April. Within two days of driving it it started making awful noises and acted as though it wanted to die every tim Bought a vehicle from these guys in April. Within two days of driving it it started making awful noises and acted as though it wanted to die every time I came to a stop.Talked to the salesman who sold it to me and he said he would get me in to have it looked at and that he would call me back. Four days later I still hadnt heard anything. I sent him a text inquiring about it and he said "Oh they were supposed to call you". Ok well they didnt! He proceeds to tell me that Service Department was too busy to help him out and for me to give them a call. I did just that. No one answered the phone. I left a detailed voicemail and continue to call because I still hadn't recieved a call back. Three weeks later I get the car in to be looked at. Eric proceeds to tell me that they have to send it over to Chevy cause they can't work on it at Honda. Mind you I had my two small children with me. He told me that it could be five or six hours so they would give me a ride home. Give me a ride home!!! This is my only vehicle. I was left stranded the entire day with no vehicle to find out at 5:30pm that Chevy didnt even get to look at my car and it would at least be one more day. So now I'm without a vehicle and I am supposed to pay $125 an hour to have it diagnosed. I insisted they gave me a loaner car, which should have been offered to me in the first place! Or as Will said "Did you ask"? Should I have to ask! When it was all said and done the vehicle has multiple issues that of course aren't covered by warranty. At this point I am angry! A single mother of 3 children who worked hard to be able to get a new car that should have had zero issues. I am now on the line to pay to have all the work done. Where is the customer service in that? You sold me a 2011 vehicle that was never properly inspected, because if it would have been there would not have been issues two days after purchasing the car. Yes you covered the diagnostic charge from Chevy...but why? Because you know you are wrong! The sales manager wouldnt get on the phone at all! Talk about coward move on their part. More

Great experience! Best experience we've had purchasing a new car. John Steward is great! John was very helpful and listened to our needs and gave us great direction i Best experience we've had purchasing a new car. John Steward is great! John was very helpful and listened to our needs and gave us great direction in our purchase. More

it was exelent sevice on all thank you because all that personal were so freindly with as me and my wife and they no how to take care that custumers and give as that vest price because all that personal were so freindly with as me and my wife and they no how to take care that custumers and give as that vest price More

Best experience buying a car ever! Bought a 2012 Honda Accord from Honda of Salem. Jeff Haynes made our transaction so easy. Would recommend them very highly. Very happy with my new Bought a 2012 Honda Accord from Honda of Salem. Jeff Haynes made our transaction so easy. Would recommend them very highly. Very happy with my new car! More

very efficient service I like the prompt efficient service. I had some questions that were answered clearly. The early morning hours fit my schedule. The attendant was helpf I like the prompt efficient service. I had some questions that were answered clearly. The early morning hours fit my schedule. The attendant was helpful. More

Great Was great experience no hassles, no haggling, Chris nething was a great salesman, polite and to the point! I would recommend this dealership to all fr Was great experience no hassles, no haggling, Chris nething was a great salesman, polite and to the point! I would recommend this dealership to all friends and family! More

"Great" Scott was a great salesman and made me feel at ease in buying my car. I was very happy with every aspect of my experience at Honda of Salem Scott was a great salesman and made me feel at ease in buying my car. I was very happy with every aspect of my experience at Honda of Salem More

Excellent I was on a tight time schedule and dropped by because I had a mechanical symbol displayed. They took me in and got the issues resolved fast and I was I was on a tight time schedule and dropped by because I had a mechanical symbol displayed. They took me in and got the issues resolved fast and I was out of there in less than an hour. Excellent service! More

Desperate repairs I was very pleased with every aspect of my repair experience. Very prompt, accurate, access net of the problems. I had to have the car towed in and I was very pleased with every aspect of my repair experience. Very prompt, accurate, access net of the problems. I had to have the car towed in and they were right on it getting an estimate and had me back on the road for the weekend. More

Robert Helman is My Ace in the Hole at Lithia Honda Robert Helman is my "go to" guy at Lithia Honda. Robert understands my needs and always goes the extra mile to see that I am satisfied with any servic Robert Helman is my "go to" guy at Lithia Honda. Robert understands my needs and always goes the extra mile to see that I am satisfied with any service work that is performed on my Accord. Robert is a definite credit to the Lithia organization. More