Honda of Salem

Fixed a/c on van Air conditioner in our Honda mini van was not cold on driver side. Seems to be working ok now after taking it in to be serviced Air conditioner in our Honda mini van was not cold on driver side. Seems to be working ok now after taking it in to be serviced More

CRV Service Appointment My experience at this dealership has always been excellent. The staff is friendly and efficient. I took my car in for an oil change, but they always My experience at this dealership has always been excellent. The staff is friendly and efficient. I took my car in for an oil change, but they always check all the fluids, hoses, tires, etc. They let me know this time that the tread on my tires is getting low and that I should get new tires before the winter weather sets in. I'm comfortable with this dealership taking good care of my car. More

Great car buying experience. My sister and I were out just looking around and when we got to Lithia, R.J. Clemente listened to our needs, showed us what we wanted, and worked with My sister and I were out just looking around and when we got to Lithia, R.J. Clemente listened to our needs, showed us what we wanted, and worked with us so we went home with a car that day. No hassle, no torture, just a smooth and pleasant buying experience. When my son is ready to buy his own car, I'll be taking him straight to Lithia and R.J., because I know he'll get treated fairly, and we will be recommending R.J. and Lithia to anyone I know that needs a car in the future as well. More

Very friendly place to buy a car A very enjoyable buying experience. Friendly competent staff. No pressure, questions answered, and did everything possible to make the buying experi A very enjoyable buying experience. Friendly competent staff. No pressure, questions answered, and did everything possible to make the buying experience easy and enjoyable. Would recommend this dealership without any reservations. More

Friendly, courteous, and efficient I've been taking my car service for more than 15 years. People change and the ownership changes from time to time but I'm always treated with respect I've been taking my car service for more than 15 years. People change and the ownership changes from time to time but I'm always treated with respect and professionalism at this Honda Service department. Highly recommend. More

Such a good experience! I have been to others dealers and had the usual runaround. High interest rates. My credit score was a challenge. The other dealers made me feel emb I have been to others dealers and had the usual runaround. High interest rates. My credit score was a challenge. The other dealers made me feel embarrassed. I had the opposite experience at Honda of Salem. I was in and out in 1-1/2 hours from start to finish. My salesperson Jeff is so great to work with. Made the whole experience easy and quick. Got me a good interest rate. Payments that I could afford. They made me very comfortable. The finance person I dealt with was also incredible. I would highly recommend going to this dealership. Don't waste your time with the others or go to Portland thinking that it's less expensive. This is the dealership for you. Anyone afraid they can't get approved give them a try. They treat you with respect and dignity. So refreshing! Ask for Jeff. More

Totally Satisfied If I was given a chance to rate our sales person on a scale from 1 to 10 it would be a 10. Jim Gilbert was friendly, very knowledgeable, and not pushy If I was given a chance to rate our sales person on a scale from 1 to 10 it would be a 10. Jim Gilbert was friendly, very knowledgeable, and not pushy. We had just begun to look for a new car and he gave us all of the information that we needed to choose between different makes and models. So when we were ready to purchase our car we would not have considered going to a different salesperson. We love our new Honda CRV Touring and will be taking a 2 month cross country trip in the Fall. More

Great experience buying my new Honda David M. The salesperson was very efficient and not pushy. He took a lot of time explaining the different features on the car to me and my husband. T David M. The salesperson was very efficient and not pushy. He took a lot of time explaining the different features on the car to me and my husband. Then Matt from the service dept. called me a week later to set up appointment to have protective work done on my CRV. When I showed up for that he was right there and ready for me. No hassle or waiting. Also the person who gave me a ride home was friendly and courteous. Everyone was very professional and helpful. More

Excellant ROBERT IS AWESOME AND A PLEASURE TO WITH. VERY KNOWLEDGABLE. Goes out of his way to help customers really appreciate the good service.😀😀 i enjoy wo ROBERT IS AWESOME AND A PLEASURE TO WITH. VERY KNOWLEDGABLE. Goes out of his way to help customers really appreciate the good service.😀😀 i enjoy working with him in the future More

Worst customer sevice ever! Bought a vehicle from these guys in April. Within two days of driving it it started making awful noises and acted as though it wanted to die every tim Bought a vehicle from these guys in April. Within two days of driving it it started making awful noises and acted as though it wanted to die every time I came to a stop.Talked to the salesman who sold it to me and he said he would get me in to have it looked at and that he would call me back. Four days later I still hadnt heard anything. I sent him a text inquiring about it and he said "Oh they were supposed to call you". Ok well they didnt! He proceeds to tell me that Service Department was too busy to help him out and for me to give them a call. I did just that. No one answered the phone. I left a detailed voicemail and continue to call because I still hadn't recieved a call back. Three weeks later I get the car in to be looked at. Eric proceeds to tell me that they have to send it over to Chevy cause they can't work on it at Honda. Mind you I had my two small children with me. He told me that it could be five or six hours so they would give me a ride home. Give me a ride home!!! This is my only vehicle. I was left stranded the entire day with no vehicle to find out at 5:30pm that Chevy didnt even get to look at my car and it would at least be one more day. So now I'm without a vehicle and I am supposed to pay $125 an hour to have it diagnosed. I insisted they gave me a loaner car, which should have been offered to me in the first place! Or as Will said "Did you ask"? Should I have to ask! When it was all said and done the vehicle has multiple issues that of course aren't covered by warranty. At this point I am angry! A single mother of 3 children who worked hard to be able to get a new car that should have had zero issues. I am now on the line to pay to have all the work done. Where is the customer service in that? You sold me a 2011 vehicle that was never properly inspected, because if it would have been there would not have been issues two days after purchasing the car. Yes you covered the diagnostic charge from Chevy...but why? Because you know you are wrong! The sales manager wouldnt get on the phone at all! Talk about coward move on their part. More