Honda of Salem

Had to come back a second time in two weeks. You used to offer loan vehicle's. It cost me rental car expense for several days each time. This is a dealer issue not a problem with Steve You used to offer loan vehicle's. It cost me rental car expense for several days each time. This is a dealer issue not a problem with Steve More

Lithia Honda of Salem service is friendly, courteous, knowledgeable and professional. They provide dependable care for my Civic knowledgeable and professional. They provide dependable care for my Civic More

He did good and was on time and respect He is a good worker for Honda worker for Honda More

Great service. It was easy to make my appointment and they took my car as soon as I got there. Mauricio was friendly, fast and efficient. It was easy to make my appointment and they took my car as soon as I got there. Mauricio was friendly, fast and efficient. More

The dealership was extremely easy to work with. The environment was friendly, and Stan. My sales rep was phenomenal. The environment was friendly, and Stan. My sales rep was phenomenal. More

I don't mind making appointments over the phone with a computer, but I would prefer the option to speak with a real human being. Other than that, the service has always been good, however - if I could cho computer, but I would prefer the option to speak with a real human being. Other than that, the service has always been good, however - if I could choose - I would choose to work with Andy every time. I also wish you would give your employees a way to input services done on the car that were completed at other locations, so I wouldn't have to explain it every single time, other than that, I have enjoyed working with your team. More

Was fast and easy The lady was nice who attended me idk I didn't really have too much interaction just sat there and waited for my car didn't really have too much interaction just sat there and waited for my car More

Doesn’t take care to return your vehicle back in the same condition it was left in. My vehicle was ransacked with various contents strewn about during a prior recall service. Grease was left on various sur condition it was left in. My vehicle was ransacked with various contents strewn about during a prior recall service. Grease was left on various surfaces both inside and out. I only get service at this business because I’d have to drive too far for service elsewhere. More

Very professional Friendly greeting, and attention to the work i needed. Excellent follow through when vehicle was ready. work i needed. Excellent follow through when vehicle was ready. More

Customer service has declined at this location & I’m uncertain why. For example, lately prior services (e.g. coolant flushing) that are done are not recorded & the next time I come in they tell me it ne uncertain why. For example, lately prior services (e.g. coolant flushing) that are done are not recorded & the next time I come in they tell me it needs to be done. Recommendations for needed services are not shared or noted while I’m at the service center & I’ve only found out after reading the paperwork when I get home. I had to make 2 repeat visits last summer due to lack of communication about needed services from the service rep. I’m disappointed. The communication & service used to be better & I’m considering driving 35 miles to another dealership to see if customer service is better. Staff is friendly and check in is smooth, but the lack of internal tracking on the dealership’s end about what services I’ve already obtained recently from them & lack of direct communication about additional services needed imminently is troubling. More